ShBarcelona Reviews 

Pictures are accurate, good service (not the quickest but good)

Appartement was just like the pictures, good client service!

Everything was smooth. The rental process, getting the keys, and the house was just like the pictures. Very happy!

I had an issue with my housing situation and one of my property managers, Bruno, was especially helpful. He made himself available to help me, and went above and beyond to make sure that my issue was resolved. He was very attentive, consistently responsive, and very much so supportive of me. I felt genuinely cared for and as though I had a team of support. I am very grateful to have had so much help and care from Sh!

Everything went really easy. Super friendly. Great communication.

Well, I’ve been waiting to get my deposit back in order to write this. Now that I have, I can give my honest opinion. It is a legal company in case you’re looking for an apartment from another country or something. Prices are higher than what you could find in Barcelona but they are used to deal with foreigners so they accept student visas and no payroll which is very hard to find here. The person in charge of showing the place was great, but the moment we got in the apartment he transfered us to the account manager or something to contact this person in case we needed something. He was impossible to reach and always seemed annoyed for anything we asked for. We never got any utility invoice so we are just supposed to trust the company what the expenses were. The pre notice to leave is almost impossible to reach and they were very focused on details out of our reach in the moment of receiving back the apartment. There were some cables that were cut by the internet provider which I was asked by the account manager to install back, which is debatable, perhaps. But the person was very rude and insulting about this.
Overall is a legitimate, expensive company with very rude, inefficient staff that works complying with Spanish regulations but very well trained in getting even the last cent out of their customers.

The contact with the agency was very smooth and clear. They helped us step by step and always replied as fast as possible.

Unprofessional and chaotic host. Here’s why you shouldn’t book an apartment through them.

After our reservation was confirmed we provided the information about the guests. But afterwards we’ve been asked several times to provide the same information.

The communication went through AirBnB, then moved to WhatsApp before moving back to AirBnB, then continued through both channels.

In the reservation it was mentioned how an agent greets the guests and hands over the keys, for 30 EUR. The time of the check-in got moved several times.

Yet, after waiting for about half an hour in front of the building, it turned out the agent couldn't meet us and asked us to pick-up the keys from a safety locker “5 minutes” away. This turned into a 10 minute taxi ride which we paid.

However, we weren’t able to enter the apartment because someone was inside and changed the locks.

Our reservation got promptly cancelled and the host stopped communicating with us. We got our money back but had to find accommodation ourselves. They did not help us at all. They told us to call Airbnb!

Unlike my first experience with this company, where the managers of the flat were amazing, this time around it was unpleasant right from the point of getting the keys. In fact this company is useless when it comes to offering options about possible flats or basically making any effort.
I arrived outside hours so I needed them to be at the flat to give me the keys. They charge extra for this service. The second manager, someone who is clearly new and sloppy, decided last minute that he couldn't show at the flat and asked another colleague to give me the keys. I had no contact with this new person. I arrived at the flat completely stressed about how to get access.
The flat only double locked from the outside, so if you are inside you were less secure! The managers argued that I must double lock it from the outside as the flat needed to be protected but in the same breath told me that I was safe when I was inside and the flat was not double locked!
They charge for bills no matter you use the service or not - so don't fall for the claim that they check meters etc. That is bullshit.
They are late arriving for any inspection. The inspection was rude, intrusive and annoying where again the junior manager was sent to take photos of every door, floor etc. They then charged me for a rubbish and OLD piece of furniture which I hadn't touched. It seems like a joint scam between them and flat owners.

Very competent and extremely professional and helpful, made process extremely easy

The SHBarcelona team is very helpful and made the whole process of finding a new home pleasant.

Run from them! They area properties management company that have no idea how to run this kind of business. Expect no communication whatsoever when something goes wrong with your apartment. In my case they left me without power for 4 days because someone didn't pay the bill, but they will charge you for all the utility services you are not getting.

If you're considering renting from SH, proceed with caution. Many positive reviews appear fake, while the negative ones reflect genuine experiences regarding treatment and deposit issues.

I rented an apartment from SH for 11 months. Initially, everything seemed fine, but we soon faced significant problems. We went a week without electricity, which made the apartment unlivable. Then we left on planned vacation for two weeks and the electricity issue was solved one day prior to our arrival back. That means a 3 weeks without electricity While I understood the issue wasn’t directly the agency's fault, it was unacceptable to leave tenants in those conditions. After we raised our concerns, they offered to waive utility bills, but this felt inadequate since we couldn’t use any electricity during that time. I wrote a letter of complaint based on calculation of the week we reside in the apartment lighting our flat with candles - one week! Only then they agreed to decrease our rent payment for next month. I calculated only one week, being polite and not counting two weeks we could have been actually there if there was not planned vacation.

Later, we encountered a leaking air conditioner. My girlfriend reported it immediately, but our account manager simply told us to turn it off. It took over a month for repairs to happen, which further eroded our trust in the company. We had to find ways to manage the situation ourselves, which was frustrating. Over 2 months, nobody could came to repair it but as a miracle someone has came right after our departure - which they tried to charge us for - later in the text.

When it came time to move out, our account manager avoided us, sending a colleague instead. Do not spend hours for cleaning and refreshing the apartment to showcase that you are caring tenants, you are paying high cleaning fee anyway. During the handover, we were told to expect an email about our deposit within a month, but that never came.

After following up multiple times, we discovered they were attempting to deduct unjustified charges from our deposit. They claimed we owed for electricity costs linked to the owner’s initial setup and for air conditioning repairs, despite the unit being nonfunctional during our stay. When I challenged these charges, they insisted we hadn’t used the air conditioner properly, which was completely misleading. Their total deduction from the deposit we paid was more than 450 euros.

Overall, SH’s communication is severely lacking, and they appear to prioritize the owner's interests over tenant concerns. I strongly advise against renting from this company. My experience suggests they engage in practices that disadvantage renters, and you may end up fighting for your deposit. Document everything and be prepared for a lengthy process if you choose to go with them. I hope sharing my experience helps others avoid similar issues. Be prepared to fight for your rights, take evidence of everything as they will try to scam you anyway.

Awful company, extremely inconsiderate agents who don’t care about anything but taking your money. Don’t consider them for anything if you’re looking for accommodation. I was left in an Airbnb flat for 4 days without hot water, and they just ignored my messages, thinking i’m just another stupid visitor who’ll be gone soon. Had to get Airbnb involved who refunded me off their own accord because these agents refused to. Absolute crooks!

Never again! Dubious company that offers apartments on Airbnb. After they cancelled 3 reservations they sent me a link to their website Shbarcelona to make a new booking

They are racist, scam artists. They want you to give them a pound of flesh without a drop of blood. When they have no intention of renting the apartment to you, instead of justing saying it's a no-go, they find ways to humiliate and degrade you, which is completely unnecessary.

My experience with ShBarcelona has been nothing short of a nightmare. I reported a faulty, electrified tap in my apartment – a serious safety hazard – and despite contacting them twice, they still haven’t fixed it. Their disregard for such a dangerous issue is completely unacceptable.

To make matters worse, the account managers are the rudest people I’ve ever had to give money to. They are dismissive, unprofessional, and downright disrespectful. They show zero concern for their tenants and only seem to care about collecting rent, not addressing any problems.

When it came time to get my refund, they blatantly lied and tried to withhold part of my deposit. It’s clear they will say anything to avoid returning your money.

If you encounter similar issues, I highly recommend reporting them to the Agència Catalana del Consum (Catalan Consumer Agency). This company’s shady and unsafe practices need to be held accountable. Avoid ShBarcelona at all costs!

Myself and my partner arrived at the hotel as the times indicated however there was nobody to meet us. I called the hotel reception at the emergency number the lady at the phone told me to hold it for two minutes as she was going to sort it out after ten minutes of no response i called her she put me on hold again and told me that she is not able to sort it out and her superviser is too busy to talk to me after another five minutes however she put her superviser on the phone and he has told me the same thing and we might have to book another hotel for the night as there is nobody to meet us until 10 oclock in the morning. This is the most unprofesional behaviour I have ever experienced. I had to pay 120 euro for a motel nearby just for a few hours and sharing with 6 other people because they are so unprofesional. Stay away from these scamers please for your own good

Horrible agency!!! They didn't even clean the apartment, the kitchen was full of grease, the balcony with garbage, broken furniture. They treated us in a very rude way. And of course they returned the deposit they wanted with the inflated expenses.

Horrible agency. I booked my stay 6 months ago for a week in June. When I was checking my account this week, I notice a refund from them. Thinking it might be an error, I give them a call. Guess what - they cancelled my reservation and did not even tell me!! I had to figure it out myself, call them and then they told me. And there is nothing they can do besides saying they’re sorry for the inconvenience. INCONVENIENCE!!!! I now have to find a new place to stay for my vacation in three weeks. Stay away!!!