SSD 

Terrible communications. They shipped 2/3 of my order and refuse to ship the other 1/3, or even bother to respond to my multiple emails telling me why. Garbage customer service. Avoid.

After four years of purchasing records from SSD, I got sick and tired of their policy of advertising "new releases" and then taking six months to fill an order. Last year I wrote a scathing review and then got called by the president of the company begging me to revise it, which I eventually did. Since then, I'm glad I haven't ordered ANYTHING from them and I'm sorry to read all the recent reviews from folks who got shafted big time when SSD evidently packed up their tent and slipped away in the dead of night. Their listings of available records hasn't been updated in months so I assume they're now defunct. It turned out to be much easier to use Amazon for new vinyl anyway--cheaper and EMINENTLY faster delivery.

If I could do zero I f$&@ing would! I order albums four months ago and nothing. They were quick to take my money but are not even responding to emails at this point. Find it locally or by other means but do not order from this home of a website. Next step BBB and attorney generals office!

I have many albums on back order and a gift certificate they issued because of a problem, now no answers the phone or emails. I been trying for about 2 months now. Guess they took our money and ran.

Dealt with them twice. First time they wouldn’t respond until I canceled the order. Second time, couldn’t get my money back after 6 weeks of not receiving the album. Contacted the Penn. attorney general’s office and that got the job done. They would not respond to the BBB.
Stay away from SSD.

I ordered a few times over the years with little to no issues. My final order was placed at the end of May 2018 and aligns with the issues all others are having. After a few weeks I reached out for an update and got no response. I continued to email/message SSD and have still yet to get a response of any kind. Last week I finally submitted a claim through my bank, so hopefully that gets me back my $100.

Looks like they put up that big 25% off sale back in May to get a bunch of orders in to cover a move. I found Instagram posts showing the move and they align with the timeline. These individuals hot footed it out of town to Ohio first week of July (fairly certain SSD was set up in PA) after letting a ton of orders post through the month of May/June.

They've had the 20% off sale going ever since and I'm sure people have continued to purchase things.

I also found linkedin profiles of former employees all with "July 2018" as their end dates of employment w/SSD.

I'd call it horrible customer service if there was any customer service they're currently providing. Unanswered phone calls & emails for months now. Fortunately my order was only $50 & I paid through Amazon so I filed a claim to get refunded. Avoid this company.

Incredibly poor experience. DO NOT RECOMMEND.

My boyfriend ordered a few records as a gift and the status of the order was still "in process" for over a month. He emailed the business a few times and never got a response in regards to getting his money back. It wasn't until he left a bad review on Yelp that the owner reached out to apologize for the inconvenience and offered him a refund as well as a $50 gift card in exchange for taking the review down. He was even told to contact the owner again directly, should he experience any further issues.

After taking the review down, my boyfriend and I decide to purchase with them again (a smaller order than our last) and STILL, over a month goes by and our order is "still processing". Getting a hold of the owner on this issue has been difficult since our means of communication was through the standard email of the company, not his direct line. We are still in the midst of trying to get our money back from our 2nd order.

I highly recommend to not order with this service, maybe you'll get a better chance of actually getting your purchase if you do it in person.

Great service and selection of vinyl lps!!

When dealing with SSD apply for refunds fast...you'll get little help from Pay Pal if you exceed
their time limits for refunds even if SSD has been coning you with their bogus refund policy.

I placed a order three months ago and they still haven’t sent my vinyl records out. I’ve tried contacting them via email, and telephone to cancel my order. They have responded back, or answered the phone. At this point I just want my money back. Don’t make the same mistake as me. Order from anywhere else. Even if it’s from the uk. You’ll still get your order faster with I hope better customer service.

Multiple emails and phonecalls left unanswered. Order still “processing” after two months. If they’re not out of business already they will be soon. Thankfully PayPal was able to give me my money back after placing a claim.

After 4 years buying vinyl with this company I'm pulling the plug. Placed an order in 16th May 2018 it's now 20th August, no records, no response from company, and the order shows still processing but have been charged for the $462 order. Phoned company during office hours no response. No response to 6 emails over the last 6 weeks either. AVOID AT ALL COSTS

After 3 years buying vinyl with this company I'm pulling the plug. Placed an order in 16th June 2018 it's now 17th August, no records, no response from company, and the order shows still processing but have been charged for order. Phoned company during office hours no response. After spending $4500 over the years this is how they treat me. I don't think so. Bye Bye Sound Stage Direct, Hello Acoustic Sounds.

NO CUSTOMER SERVICE! I HAVE OUTSTANDING ORDERS OF OVER $500 THAT ARE STILL "PROCESSING". AVOID THEM!!

This was a reputable site, but over the last six months there was a major downturn in customer service and reliability. Then approximately 8 weeks ago it's like the entire staff and Company fled to Jupiter. Orders remained 'in processing' status for months and months and this is with the fact that they charge you as soon as you order. Then attempting to call or email them over a dozen times resulted in no return contact. This caused me to open a dispute with PayPal and not only did I win the dispute, it was the easiest dispute ever. It appears they never even responded to PayPal. Trust me, look elsewhere.

Like several before me - I ordered from them 2 months ago and have yet to receive my order. Emails and phone calls are neglected and threats of BBB filings are ignored. They have absolutely zero concern for their consumer base. I have filed a complaint with Paypal and intend to contact the BBB. Do not order from them. It is a hoax company that does not fill their orders. A complete joke/scam/s*&tty company.

I was a loyal customer for the last 9 years and always had good service and never had a communication issue. Sure sometimes I've had to leave a message but always got a call back however, that is no longer the case. I too as many other people have been waiting since the end of May for my order. My order was for several hundred dollars of merchandise. Originally I was told there were delays because they were relocating to a new warehouse. That was 6 weeks ago. Now when calling all you get is the after hours message and they don't respond to email. It is my belief that they packed up and skipped town. Luckily I made my purchase via PayPal and will be getting refunded. God only knows how many won't be so lucky. They shouldn't be allowed to still have the website up for unknowing people to still be taken. If you're reading this and thinking about buying from them DON'T!!

Takes FOREVER to have orders fulfilled. In stock items take 1 or 2 months to ship! Tried calling well within “business hours” and continually received their after hours message.

I have two orders that are over TWO MONTHS OLD! I have called and emailed. No response. I have had the same experience before. I should have learned my lesson. Order from Barnes and Noble and DO NOT ORDER FROM THIS CLOWN OUTFIT!