SSD 

Terrible!!! Crooks! Do not believe the positive reviews. Take away their bogus ratings and the average would be 1 star. Unfortunately, the rating system does not go any lower than 1.
I have the same problem as every other negative reviewer. I placed three separate orders valued at around $160.00 nearly a month ago and have not received any of the orders. The payments were processed within a day of receiving the orders. I check "tracking" of the orders daily and the only information I get is "processing". I must say that one order contains pre-order items which I ordered separately in order to avoid the additional wait for records that are supposedly in stock - as if it matters. There should be nothing holding-up the other two orders. I emailed Customer Support three times and never received a reply. I have called them at the 877 area code as well as the local 267 area code EVERY DAY for the last ten days - no one answers the phone. Instead there is an insulting voice message that tells you to either contact Customer Support via email or call back during BUSINESS HOURS. A fourth email on July 25th, addressed to Seth Frank, the owner, actually was answered, but all he did was pass the buck, stating that he was no longer a decision maker and that he turned the matter over to "Jim". On July 27th I did receive a vague reply from a James Walton that said only that they are "transitioning" and would start shipping "soon". "Sorry for the inconvenience." OK, that was eight days ago, not another word from SSD, and the albums are still processing. I don't know, maybe they'll meld into a mighty rad gumbo. I'm about to file a claim with the BBB and VISA.
Do not order from this company!

Ordered a LP a month ago and still have not received anything. Emailed 3 times to get order status with no response. Will be filing claim with American Express to get my money back. DO NOT ORDER FROM THEM. All 5 star reviews are fake, this is a scam site.

DO NOT ORDER FROM SOUNDSTAGE DIRECT!
Their website is still online, but they must be out of business.
I ordered 5 LPs on 5/27/18, they charged my card immediately.
Over 2 months later, I still haven't received the order.
They don't answer the phones and do not respond to emails.
I should've known better; My prior order was delayed longer than I'd previously experienced.
I was a loyal customer for many years, but they've recently gone from bad to worse.
STAY AWAY FROM THIS DEN OF THIEVES!

Same with me. I ordered 100 dollars worth of lp's in
May and still nothing. Nobody answers the phones or mail. Stay away from these crooks!!!

Items backordered and never received. Seems out of business. Used to be reliable. Have over 8 orders that were promised and never received. Go elsewhere. I emailed several times and little to no replies

TERRIBLE. I ordered some records about 6 weeks ago. They charged my credit card instantly. 6 weeks later, my order is still "processing". They have not answered any of the emails I have sent over the last couple of weeks and don't answer their phone either. I'm now having to go through my credit card company in an effort to get my money back. I've reported them to the BBB. AWFUL AWFUL COMPANY.

Best vinyl site hands down, purchased many many times

Same issues as all the others posted in july 2018. Incredible. Read those, and beware. The owners have collected everyone’s orders (including likely many thousands of dollars in down-payments) and they have clossd up shop, without refunding anyone. When I ordered ($300) I used a credit card. The order was cancelled almost a month ago and still no refund. Daily emails and phone calls, but no response. I’m pursuing a fraud claim through my credit card and I’ve reported them to the Better Business Bureau. This team of cons may have been legit and friendly in the past, but now they are simply thieves and who knows what’ll happens to my money. If you live near the store, leave a flaming bag of sh!t on their doorstep, please. (Look at forums.stevehoffman.tv for a lot more details.)

Terrible/horrible shop - ordered LPs worth $ 200. Wrote an email after 7 days because nothing shipped. Was told that they had an issue with the distributor and that my order will take "several weeks" to ship. Cancelled the order and was promised that I would get a refund within 5-7 business days. Nothing happened. Wrote another email about my refund which never got answered. Going thru paypal refund now...

Terrible, called over 20 times and emailed at least 5 times trying to cancel 2 month old order for vinyl they dont even have. no answers to calls/emails.. going through paypal now for refund.

Just as others have recently stated on this site, the customer service has gone down the crapper! I have a damaged record that needs exchanging and I have emailed and phoned multiple times over the last 2 weeks and never got through or received a reply. Nothing on the website to ask for our patience and therefore, again as others have stated, I will probably go through my CC and get a full refund. A fecking idiot (OK puritans?) could do better than this. Other companies will now get my money.

I'm not sure if they are still in business as i ordered 6 albums 3 months ago of which only 3 have arrived in 2 different shipment over the first two months. I was being very patient but now after 3 months of waiting for records that are very market accessible my patience has been exhausted. Over the past two weeks i've called, emailed and hit up the website without response. Even when i just called during normal business hours 10:28 am CST they have an out of hours messaging. This could simply be an error but this has been a poor experience and now i need to figure out how i paid for the records to see if i can get a refund through my credit card provider.

This company is the absolute worst company that I have ever ordered from. They will charge your account immediately, then you will not receive your order, they will not respond to emails, they will not answer the phone... DO NOT DO BUSINESS with this company!

They NEVER answer their phone. I have tried over 20 times in the last two weeks. Orders take over a month when Amazon takes two days.

Absolutely terrible company. They lie about their ability to ship on a timely manner. They avoid you when you try to cancel, until you finally file a dispute with PayPal. Then when they cancel your order, they lie about when you'll get your refund. If it wasn't for PayPal, I probably would have never gotten my refund. These people are criminals. Stay away.

Stay away, and shop elsewhere. I placed an order 7/4/18 for over $100.00 worth of LP'S, 5 in total. They charged my PayPal account the same day. On 7/13/18, I had never received an e-mail confirmation about the order, or tracking info, so I e-mailed them. I received a response that said one title was delayed. I was advised they would split my order and ship the 4 titles available, and provide tracking info. On 7/19/18, I had not received tracking info. When I checked my order status, it just showed "processing", with no ship date, on any of the 5 LP'S. They will not answer my e-mails any longer, including those generated from their website, to cancel my order. I called their toll free # at 11:15 AM Eastern time, Friday, 7/20/18. Their recording states they are open M-F from 9am to 6pm Eastern time, but I have reached them outside of normal business hours. I tried to call back several times, with the same recording. I have filed a case against them through PayPal. No reputable company collects the money and holds onto it for 16 days, without shipping the merchandise. They should have advised me a title was delayed, and given me the option to cancel the order and buy elsewhere, which I have now done. Other reviews state similar experiences, including being promised a refund for unshipped orders, and then never receiving it. PayPal should withdraw their privileges of using them as a payment method. The worst customer service ever.

Horrible. Ordered several albums that were awaiting repress, anticipated waiting. Found everyone else had the same albums available. After a few months, decided this is silly waiting so i canceled the order. Got confirmation of cancellation. They asked twice about store credit or refund. I requested refund. Never happened. No store credit on account either. I notified them twice by e mail and once by internet chat requesting refund again. I received multiple apologies but never a refund. I have now started the process to stop payment through the credit card i used. They suck

DO NOT BELIEVE "Usually ships in 4-7 business days".
I WANT TO REPLACE 'Usually' with 'NEVER' or 'HARDLY'.

Horrible. I ordered first time it took well over a month to get 3 lps. They tried to make it up to me saying they had some issues. Gave me a gift card to try them again. So I placed another order for 3 more albums 20 bucks over gift card on July 6th well it is August 16th today no albums and no communication when I ask status. SUCKS!!

Waited a month to receive my records that had a 4 day shipping time. After 2 weeks of “processing” I emailed and was told that it would take more time and there was a delay. After another week I just ordered replacements off Amazon and once those arrived I checked my order from Soundstage and it showed as processing still. I emailed and called for a week with zero response. After a week of trying to get a hold of someone, I finally get my ordered canceled through their chat service. I understand that there’s delays, what can you do, but the lack (better yet non existence) of customer service was shocking. And they charged me immediately for items they didn’t have on hand, not cool. Highly don’t recommend this website.