SSD 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

After four years of purchasing records from SSD, I got sick and tired of their policy of advertising "new releases" and then taking six months to fill an order. Last year I wrote a scathing review an... See more

Rated 1 out of 5 stars

Terrible communications. They shipped 2/3 of my order and refuse to ship the other 1/3, or even bother to respond to my multiple emails telling me why. Garbage customer service. Avoid.

Rated 5 out of 5 stars

Soundstage Direct takes enormous stride in keeping their vinyl stock in pristine condition, free of marks or dents which many online shops don't do. My vinyl purchases always arrive well protected an... See more

Rated 5 out of 5 stars

I've been collecting Vinyl since 1965. Going to the album store was always a treat. Sound Stage has made that shopping experience obsolete. Now I search for an artist and find everything available in... See more


Contact info

All reviews

(250)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!

Ordered a turntable that was an open box deal. Unfortunately, the table had already been sold, so they sent me a brand new unit for the original price! Can't beat that!

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

Absolute best packaging to keep vinyl mint

This place it the best/second to none when it comes to shipping mint vinyl that then arrives in absolute mint condition. When I order from other places the postal delivery inevitable finds a way to damage the shipments except for shipments from Sound Stage Direct. SSD shipments arrive in perfect condition. I like to order when I have enough to qualify for the free shipping and also I do watch the pricing which comes into play. They send discount codes quite often so I use those to keep pricing more competitive.

February 27, 2017
Unprompted review
Rated 4 out of 5 stars

First timer

Ordered and received 4 albums I have been searching for. Well packaged and promptly received. Disappointed one of these did not have the download card enclosed as stated on sticker.

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding service, especially packaging. I've seen glassware packed with less care. Will buy from again.

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service!

I've been collecting Vinyl since 1965. Going to the album store was always a treat. Sound Stage has made that shopping experience obsolete. Now I search for an artist and find everything available in moments without searching unorganized record bends. If I have questions I call them and get answers fast. Amazing customer service! These folks know vinyl!

February 27, 2017
Unprompted review
Rated 4 out of 5 stars

Good experience

Overall the experience was good. It would be great if the shipping was included and faster. Two or three days is about the max most people are willing to wait. My order took a week, but everything was smooth.

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

product release dates

only criticism I would give, is that need to show product release dates and keep customer updated as release dates change. Otherwise great service!

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

Nothing beats vinyl

Soundstage Direct offers great selection especially hard to find titles. Packaging is great & the album's sound pristine. I tell all my friends about soundstage Direct. When I've had to contact them with a question or concern they get back to me rite away.

February 27, 2017
Unprompted review
Rated 3 out of 5 stars

Slow processing times

Carries a good selection of music and has good selection of products. Very slow processing times, from time that order is placed. Have ordered twice now and had to contact them both times, because two weeks or so went by and status of order still said processing and there were no follow up emails. So far, they have very poor service.

February 27, 2017
Unprompted review
Rated 5 out of 5 stars

Never disappointed

I know that when I purchase anything on vinyl, it is always here on time and always packed well. If I ever have a question or concern, I can count on getting an answer quickly. You always do a great job!

February 25, 2017
Unprompted review
Rated 4 out of 5 stars

Good celection of vinyl

It is good company, great celection on records. It takes little bit too long to get your order, that is why I give them 4 stars, but you will get it sooner, or later in a safe package.

February 25, 2017
Unprompted review
Rated 4 out of 5 stars

This is an awsome site for record collectors, with an extensive selection and great deals and discounts.

I have found some really great original pressings and some limited edition re-releases that blew my mind on soundstagedirect.com. I have made several purchases from this site over the last two years. If I had to offer any criticism, it would be that standard shipping can seem to take a while, depending on what you order (5-20 days). I have had to call customer service to check on an order, and was met with courteous service and a reasonable explanation for delay.

February 25, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look