After four years of purchasing records from SSD, I got sick and tired of their policy of advertising "new releases" and then taking six months to fill an order. Last year I wrote a scathing review an... See more
SSD
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible communications. They shipped 2/3 of my order and refuse to ship the other 1/3, or even bother to respond to my multiple emails telling me why. Garbage customer service. Avoid.
Soundstage Direct takes enormous stride in keeping their vinyl stock in pristine condition, free of marks or dents which many online shops don't do. My vinyl purchases always arrive well protected an... See more
I've been collecting Vinyl since 1965. Going to the album store was always a treat. Sound Stage has made that shopping experience obsolete. Now I search for an artist and find everything available in... See more
People also looked at
Great customer service!
Ordered a turntable that was an open box deal. Unfortunately, the table had already been sold, so they sent me a brand new unit for the original price! Can't beat that!
Takes forever
They have good records but they dont ship out quickly at all
Absolute best packaging to keep vinyl mint
This place it the best/second to none when it comes to shipping mint vinyl that then arrives in absolute mint condition. When I order from other places the postal delivery inevitable finds a way to damage the shipments except for shipments from Sound Stage Direct. SSD shipments arrive in perfect condition. I like to order when I have enough to qualify for the free shipping and also I do watch the pricing which comes into play. They send discount codes quite often so I use those to keep pricing more competitive.
1 Basic Series Acrylic Dust Cover - VPI Nomad, VPI Player, VPI Scout Jr and VPI Scout
Wow what an excellent service, could not ask for more. Shoot out to Mr. Jay, he was quick, and communication is super. Pleasure to work with.
I am returning Soundstagedirect customer.
Highly recommended merchant for all your HI-FI, audio lovers. :D
First timer
Ordered and received 4 albums I have been searching for. Well packaged and promptly received. Disappointed one of these did not have the download card enclosed as stated on sticker.
Excellent service and packaging
My record came on a perfect and well protected package.
Outstanding
Outstanding service, especially packaging. I've seen glassware packed with less care. Will buy from again.
Outstanding Customer Service!
I've been collecting Vinyl since 1965. Going to the album store was always a treat. Sound Stage has made that shopping experience obsolete. Now I search for an artist and find everything available in moments without searching unorganized record bends. If I have questions I call them and get answers fast. Amazing customer service! These folks know vinyl!
Good experience
Overall the experience was good. It would be great if the shipping was included and faster. Two or three days is about the max most people are willing to wait. My order took a week, but everything was smooth.
product release dates
only criticism I would give, is that need to show product release dates and keep customer updated as release dates change. Otherwise great service!
love this company.... the best customer service you could ever demand.
i've been a long time customer and sound stage direct is one of the best companies i've ever dealt with. A+
Nothing beats vinyl
Soundstage Direct offers great selection especially hard to find titles. Packaging is great & the album's sound pristine. I tell all my friends about soundstage Direct. When I've had to contact them with a question or concern they get back to me rite away.
Slow processing times
Carries a good selection of music and has good selection of products. Very slow processing times, from time that order is placed. Have ordered twice now and had to contact them both times, because two weeks or so went by and status of order still said processing and there were no follow up emails. So far, they have very poor service.
Never disappointed
I know that when I purchase anything on vinyl, it is always here on time and always packed well. If I ever have a question or concern, I can count on getting an answer quickly. You always do a great job!
Good celection of vinyl
It is good company, great celection on records. It takes little bit too long to get your order, that is why I give them 4 stars, but you will get it sooner, or later in a safe package.
This is an awsome site for record collectors, with an extensive selection and great deals and discounts.
I have found some really great original pressings and some limited edition re-releases that blew my mind on soundstagedirect.com. I have made several purchases from this site over the last two years. If I had to offer any criticism, it would be that standard shipping can seem to take a while, depending on what you order (5-20 days). I have had to call customer service to check on an order, and was met with courteous service and a reasonable explanation for delay.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





