After four years of purchasing records from SSD, I got sick and tired of their policy of advertising "new releases" and then taking six months to fill an order. Last year I wrote a scathing review an... See more
SSD
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See what reviewers are saying
Terrible communications. They shipped 2/3 of my order and refuse to ship the other 1/3, or even bother to respond to my multiple emails telling me why. Garbage customer service. Avoid.
Soundstage Direct takes enormous stride in keeping their vinyl stock in pristine condition, free of marks or dents which many online shops don't do. My vinyl purchases always arrive well protected an... See more
I've been collecting Vinyl since 1965. Going to the album store was always a treat. Sound Stage has made that shopping experience obsolete. Now I search for an artist and find everything available in... See more
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My favorite online shopping destination
Your customer support and the ease of dealing w defective products etc. is exemplary. You are easily my favorite online retailer and every interaction I have ever had with the company is absolutely top shelf!
Soundstage direct
Awesome place to pick up all your vinyl desires. Great service.
great place to shop
always very helpful, nice people, fast service and a great place for vinyl and everything that goes with it.
Great service, Great music, Great prices
I have been dealing with SoundStageDirect for a few years now. They have a great group of people who are friendly and helpful, and always go the extra mile for customer satisfaction.
If you like vinyl, you will love SoundStageDirect....
Work on shipping speed and cost
I try to help the the smaller guy out but when you are up against Amazon, you have to fight with the big dogs. Free 2-day shipping whether I buy 1 or 5. I can get free shipping from SoudStageDirect but they ship media mail - which takes about a week or more for delivery.
SoudStageDirect's turntable policy sucks big time. If you buy a turntable and don't like it, you're allowed to trade up but no refund. At least not for me.
Thanks for a great service
I really enjoy browsing and doing shopping at Soundstage Direct.
Thanks again
Great album, great shape, great shipping!
Great ssvice and shipping
Excellent!!!
I received my package crushed by the postal service. The customer service was excellent and they sent me out a replacement order right away with no hesitation. Will be doing business with them again!!
Great experience!
The albums were shipping so carefully and they sound great! We will look forward to ordering from the company again!
Slow shipping and no response to enquiry.
Eleven days since a prior order was made. No response to email two days ago.
Hard to find title
Looked all over for REM Right on Target. Found it here. Hard part was waiting for you.
My #1 source for vinyl
Whenever I want an LP, SSD is the first place I check. Even purchased a great VPI turntable from them. Their prices are the best and shipping is almost always free. The staff is honest and easy to deal with. Seth is always available to help if you have any issues.
My highest recommendation.
Thank you,
Great Service, Great Deals
Found the Pro-Ject Debut Carbon DC cheaper than anywhere else and from a reliable source. Excellent shipping and packing care.
Absolute perfection
My records arrived mint, and in a timely manner. I am so impressed with soundstagedirect! They really know how their customers think--their vinyls are packaged better than everyone else. Thank you for doing such a great job, you've gained a life-long customer!
Customer satifaction
Great record packaging. Shipping times kept. Great response when contacted. You are the best !
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