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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the products received, frequently reporting items that were not as described or faulty and did not meet expectations. Reviewers also found the website problematic, citing issues with its functionality and the inability to resolve problems through the platform. A significant number of people were unhappy with the customer service, describing it as unhelpful, unresponsive, and difficult to reach a real person. Furthermore, customers frequently reported difficulties in obtaining refunds, with many stating that their requests were refused or ignored, even for items that were never received or were defective. The inability to contact the company effectively was a recurring complaint, as many found it impossible to get in touch via phone or email, often being directed to unhelpful chatbots.

What people talk about most

Product

Customers consistently note negative experiences with product quality, frequently receiving damaged,... See more

Website

Reviewers highlight negative aspects of the website, with many expressing deep dissatisfaction and... See more

Customer service

Consumers find customer service to be negative, with many reporting that chats vanish mid-sentence, agents do... See more

Refund

Reviewers express significant dissatisfaction with the refund process, frequently reporting that they do not... See more

Customer communications

Users describe negative interactions with contact, reporting significant difficulty reaching customer service... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Got scammed by mountaintop, false advertising by this seller. Sent me counterfeit tablets - PureHealth Research Lymph System Support Supplement Tablets' (#387797962418) Contacted the seller count... See more

Rated 1 out of 5 stars

What a sham! EBay’s Camera technology uploaded the tracking number incorrectly so the item can’t show delivered. Buyer confirmed receipt and left a good review. EBay confirmed can see correct tracking... See more

Rated 1 out of 5 stars

Tried contacting eBay "Help" via Chatbot and entered a digital escape room where the only exit is despair and frustration. Chats vanish mid-sentence, agents don't reply, no human really exits.

Rated 1 out of 5 stars

eBay Australia is a scam site these days, beware. They allow fake goods to be bought / sold and make it impossible for a buyer to get a refund or to even contact them despite all the wording around gu... See more


1.2

Bad

TrustScore 1 out of 5

247 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Got scammed by mountaintop

Got scammed by mountaintop, false advertising by this seller. Sent me counterfeit tablets - PureHealth Research Lymph System Support Supplement Tablets' (#387797962418)
Contacted the seller countless times & complained that they are not the genuine Tablets & was told they will send me the genuine tablets & are on there way - have not received the tablets.
Lost my money.
Beware avoid this seller.
EBay should take the this seller off their website.

May 26, 2025
Rated 1 out of 5 stars

Would give no stars at all

Would give no stars at all. Ebay happily allows sellers to sell fake games systems such as SNES Mini and when you try and get a frefund the most. And I mean most ebay does is remove the ad and you are stuck with a fake game system that does not work. Do not buy any games system as ebay will con you as they allow con artists to sell fakes. Ebay does the minimum as in takes an add down. No refunds at all!

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Ebay Australia Charges Sellers Exorbitant Prices Leaving Them in Debit

Ebay Australia charges individual sellers sales fees for each item sold—The fee is a percentage (typically 12-14%) and is not set so they can effectively charge the seller whatever they like, and this percentage is based on the total amount of the sale PLUS postage that the buyer has paid and the seller has factored in because the seller infact pays the postage. Then Ebay won't deduct the total exorbitant fees before paying you- they will charge your account for postage days after your payout. There is no phone number you can call and nobody you can talk to, except for a chat bot if you need to query their calculations or charges, and the chatbot just directs you to one of their hundreds of obfuscating self help articles which don't and can't possibly cover your specific issue or complaint as a seller. I have continued to be in debit to Ebay when my sole intent was to sell my clothes second hand to make a few dollars.

July 17, 2025
Unprompted review
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Rated 1 out of 5 stars

I purchased a generator from havethat88 a eBay store…

I purchased a generator from havethat88 which is a eBay supplier and this generator arrived with 2 engine mounts broken and this took this supplier a few weeks to send the items to me and then a few weeks later this generator a ppap generator refused to work . This supplier havethat88 sent a video from the manufacturer on how to start this generator.(Completely useless as have been starting this generator prior).I asked for them to fix or find a person in our area that I could take this generator to, to see what was wrong . This eBay supplier havthat88 to this day has not contacted me, I have sent many emails with no reply.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Would give a zero if I could

Would give a zero if I could. I tried to make my first purchase and they permanently suspended my account for "activities that pose a risk". When asking them to elaborate, they refused to tell a reason or let me appeal the decision. I am glad they never got any of my money.

June 1, 2025
Unprompted review
Rated 1 out of 5 stars

I bought a Disney Lego set from an eBay…

I bought a Disney Lego set from an eBay seller. I asked the seller first if it was authentic, he assured me that it was. So I purchased it. I then received an AliExpress Mainland CHINA tracking number. I reported this to eBay, but their agent didnt see anything wrong with the listing. I then chatted to Jaimini an eBay agent who was clueless, and suggested that I wait for the counterfeit Disney Lego and return it back to the seller:).....I explained to her that it was worthless, and that Australia Post doesnt allow posting counterfeits, but this went over her head. I waited for the weekend to be over, and phoned eBay on Tuesday only to get a Gladys with a broken English who was rude, and I didnt fully understand what she was saying, I asked her to speak to her supervisor, she hung up on me. I requested another csll back, and NOBODY bothered to call back. EBay must only have one agent on call at all times and their call centre is either located in India and/or in Thailand, so have fun conversing with their agents. I will give Amazon a try, why give away my money to a platform that disregards their loyal ( over 10 nyears) buyers.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible shocking platform

I have been an Ebay customer for 15 years. It is shocking that now when they having so many competitors have only robots and no customer service. I bought an item and it was sent to another address. No number to call or email or anyhow contact them. Shocking. No resolution centre and Paypal no longer contracting with them meaning no refunds as robot will send you to the useless automatic Help Centre.

May 1, 2025
Unprompted review
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Rated 1 out of 5 stars

No sales, Copy pasted generic lies for replies

No sales! Ebay reps blame everything under the sun as the reason why when in fact they are just a complete bunch of liers! They want you to now "promote" items so in effect they can suck more from any profit you could hope to make! I sell more and get more ad clicks on Fb or gumtree and pay no fees! I suggest everyone leave ebay in droves as they have been getting away with ripping people off for way too long!

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID ON EBAY THIS THIEF SELLING FAKE…

AVOID ON EBAY THIS THIEF SELLING FAKE ITEMS AND IS A SCAMMER SELLING FAKE GPS NOBODY SHOULD WASTE THEMSELVES BECAUSE EBAY REMOVES TRUE FEEDBACK FOR THERE MONETARY GAINS THEY MAKE FROM IT. Avoid on eBay: TheUK-Shop123 Seller: d_store_uk Member since: 17th December 2024 Location: United Kingdom Business Name: DS Competitions LTD ADDRESS: 82a, James Carter Road, Bury St. Edmunds,Mildenhill, Suffolk, United Kingdom IP28 7DE CRN: 15987212

February 26, 2025
Unprompted review
Rated 2 out of 5 stars

Extra charges from Australia Post.

I have been a long term buyer and seller on eBay. Of late, eBay have started adding random extra charges from Australia Post claiming a difference in size but with no proof at all. There is absolutely no recourse internally, you have to contact Australia Post even though your contract is via eBay.

February 25, 2025
Unprompted review
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Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Ebay used to be my go to, but no more. Will never buy from Ebay again.
I have had too many issues with products and no help from Ebay to resolve. In on instance, seller advised no need to return damaged products that they will provide a replacement, no replacement came, so I requested a refund. Then seller gave me the runaround until I just give up. Kept saying they are having problems refunding. (Strange as they weren't having issues receiving payments from customers!) Nowhere to go for help from Ebay as I didn't return to damaged products. I bought the same product from two different stores, both packages arrived damaged due to extremely poor, flimsy packaging, and turns out both stores are owned by the same seller!!
I do not trust Ebay, it has been such a frustrating experience, waste of time and money. Have reverted to other more trustworthy and reliable online stores.

February 24, 2024
Unprompted review
Rated 1 out of 5 stars

EBay seller superstores77

Watch out for sellers. I was stung by superstores77 for $400. They stole my money and didn't deliver my goods, ignored my emails and then eBay said they sent my money back to me which they never did and blaming my bank... eBay told me to ring my bank tomorrow see where my money is. Not the first this has occurred either .

February 18, 2025
Unprompted review
Rated 1 out of 5 stars

dont use it 2 purchases never arrived…

dont use it 2 purchases never arrived and no refund despite the guarantee protected sellers
dont sell there either got scammed by buyers
and there are few sales without paying promoted listings commission therefore 25%
its rigged
sell on facebook marketplace and avoid the fees

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Inferior products and supplier

Purchased some new shock absorbers for my 2004 Kia Sorrento, After paying $300 to the mechanic to replace them the mechanic mentioned that im not sure these are any good. In fact they were worse than the original ones I replaced. I advised the company that the replacement shocks were no good. They kindly sent another pair, which at first and prior to installing seemed to be stiffer then the prior pair they sent. I paid another $300 to have them replaced by the mechanic. After a few days of driving around they had lost all their stiffness and resistance and the car is again WORSE than the original shocks I replaced. This has now cost me over $700 and I will have to replace them again. The shocks are no good and the products are inferior and have not lasted a couple of weeks. It is getting ridiculous now even if they send me a now pair of shocks for free it will still cost me another $300 to get them replaced. To date I have not been offered a refund or reimbursement for the cost of installing their faulty shocks. Stay clear of this company their products are inferior and in my opinion should not be allowed to sell on ebay. I am bewildered there are not more complaints about this company on eBay

December 5, 2024
Unprompted review
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Rated 1 out of 5 stars

Don't expect eBay to help if you have trouble

Everything is fine as long as everything is fine.
However I encountered a fraudster who basically told me "I don’t deliver orders to tw*ts like you" and on asking for a refund replied "Nah I’ll just keep the money pal".
Their 'help' system just sent me round from one web page to another till I came back to the same page. It would advise selecting links that just don't exist.
I finally found a page where I could report it, got no acknowledgement email and nothing happened.
There is a phone no (1800 322 928) but there is an automated reply telling you to go back to the useless help pages, then it rings off.

January 9, 2025
Unprompted review
Rated 1 out of 5 stars

Ebay is not trustworthy!!

I bought an inverter, the seller was from China. It was a false add, it was saying 4000/8000W. That is continuous and surge power. It was ridiculously small.
I tested it, was not able to carry 700W. I applied for return. Ebay dismiss my return saying that I did not return item in due time then, they said the transaction was genuine!!! Ebay is not reliable, protects the sellers. My advice: keep away from Ebay especially from Chinese sellers.

October 9, 2024
Unprompted review
Rated 1 out of 5 stars

Will never buy off ebay again

Will never buy off ebay again. Seller selling faulty smokealarms, as it was only discovered 30 days after purtchase Ebay wont help and you can only contact seller. Consumer affairs said they can do nothing.
Ebay is aware of these faulty goods and allows it to happen as they state"we only platform not retailer so can not help or give you details if seller not responding. Sellers know this thats why whey mark postage dates so far in advance as Ebay wont help until after arival dtae and if after 30 days of purchase they dont care. These faulty alarms being sold by assuiecloud coul dkill people

November 20, 2024
Unprompted review

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