I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... See more
Company replied
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I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... See more
Company replied
Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... See more
Company replied
Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... See more
Company details
Written by the company
We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.
Contact info
United Kingdom
- support@sup-warehouse.com
- sup-warehouse.com
3.6
Average
219 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My purchased arrived very quickly…
My purchased arrived very quickly although part of it was broken
February 21, 2022
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Easy to use informative website( in…
Easy to use informative website( in choosing a first paddle board for my son)
Customer service very good in responding when I enquired for a dispatch/delivery date. Arrived in good time for the Birthday.
Yet to use paddle board but son thrilled on opening( also very well packaged)
February 15, 2022
Brilliant service! Great offer and quick delivery!
Brilliant service and super quick delivery. Thank you.
February 2, 2022
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Overall the service from SUP Warehouse…
Overall the service from SUP Warehouse was great! I ordered a SUP on sale and was advised they had stock issues. They offered a full refund or to send the correct item later. I opted to wait and the correct item arrived in good time and in excellent condition. I will use them again! Excellent communication throughout and only losing one star due to the stock issue causing a delay.
January 27, 2022
Great service at a great price prompt…
Great service at a great price prompt delivery would deff recomend
January 27, 2022
Poor service
Item I purchased wrong size so tried to return it - when re- packing noticed small defect
Little response from sup warehouse and six weeks later still awaiting a proper reply to return it
No one to talk too on phone despite requested
January 18, 2022
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Good to deal with & quick delivery
January 14, 2022
Very bad delivery
I ordered a wetsuit for a Christmas gift and still on 3rd January I still have not received it or any reply to my email
January 3, 2022
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Great product and superb after sales…
Great product and superb after sales service. Will def come back for more
December 31, 2021
Excellent service,good price and prompt…
Excellent service,good price and prompt delivery.
Son loves his paddle board,was out for around 2 hours and is very stable and good in the sea.Easy to inflate and deflate and packs away well into the back back.
December 30, 2021
Arrived on time
Arrived on time. Dont know how good it is as christmas present for other half will see what she thinks of it when see opens it.
December 14, 2021
Paddle board
I ordered a paddle board for my daughter. She absolutely loves it! I didn't need customer service, they messaged me every step of the way from leaving them to arriving with me. Great quality and a very happy daughter.
December 10, 2021
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Brought and delivered really quickly
Brought and delivered really quickly
Website easy to find what i wanted
It is a gift so not used by myself but friend who paddleboards said it is a good buy
I have recommended this site to a canoeist
December 9, 2021
I can only review on the delivery of…
I can only review on the delivery of the item as it is a present for someone else and at this moment still remains unopened. I can confirm that the delivery was excellent.
December 2, 2021
The kit is mostly good but the pump…
The kit is mostly good but the pump fell apart the first time I used it which was disappointing.
November 24, 2021
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