Very easy to use, but having difficulty to switch back off the mock location. Should have an option to turn it on or off. Sometimes it's difficult to switch to other locations. Should have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Adelaide Porter was exceptional in solving my problem. Who knew she could coach an 80 year old how to log out of a regular email sign in and change it to an apple login. She was very patient and preci... See more
Company replied
I'm sure that it helps protect me some, but so often I have to turn it off to access legitimate sites. Then quite a few sites cover the page, like my local news channels, saying I am blocking ads, so... See more
Company replied
Surfshark vpn seems to work fine in keeping financial accounts safe. Hope stays that way. Been using for at least 6 years maybe by now. For now I see no reason to switching to another vpn.
Company replied
Company details
About Surfshark
Written by the company
Online security made easy
Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.
The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.
Surfshark’s no-logs policy is regularly audited by Deloitte.
In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.
Contact info
Netherlands
- support@surfshark.com
- surfshark.com
4.3
Excellent
31K reviews
Asks customers to review
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easy
Excellent all around
Excellent all around. Fair price and easy setup. Highly recommend for protecting streaming devices or any devices where privacy matters.
June 17, 2026
Unprompted review
It’s so easy to use and been able to…
It’s so easy to use and been able to secure different applications I’m very happy with Surfshark
June 16, 2026
The instructions provided for how to…
The instructions provided for how to set up my vpn subscription were very easy to follow even for me. Their customer service was terrific. Nothing was too much trouble for them, particularly with my silly questions.
June 15, 2026
A must-have
It does what it says on the tin, and it is an easy setup, and it works for me. I've been using it a little while now, and I would definitely recommend it.
June 14, 2026
Unprompted review
Affordable and Easy to Use VPN
I just found that it was an affordable VPN that met all my needs. It's easy to use, and I love that I can put it on multiple devices at no extra cost to me.
June 14, 2026
Unprompted review
My new Provider
I need a vpn to stream television. I have just changed from one provider to Surfshark because of a very steep price increase. To be fair this was the first increase in a very long time but there were cheaper providers. So far I find the service provides me with exactly what I need. The process was very easy and I am very happy with the change.
June 1, 2026
Unprompted review
Just Fabulous!
Signed up 2 months ago to an excellent 3 year deal after previously only having a home based VPN router for 10 years.
Can't believe how superior Surfshark is!
Hasn't slowed our internet speeds or failed service at all, is so easy to set up initially - especially for an old non techie person such as myself - and is brilliant when overseas as, by logging in to a UK Surfshark IP location, I can utilise all UK based banking, shopping and TV apps with no problems at all
Can highly recommend!
June 10, 2026
Unprompted review
Great security
Great security. Easy to use. Simple interface.
Been using for approximately 1 year.
Had no issues
June 10, 2026
Unprompted review
I've been using this VPN for years
I've been using Surfshark for a while. I've had a problem or 2, (my fault, not theirs) but each time I had to contact support, the solution was swift and worry free. I also love the fact that it is easy to pause the service when needed. There's also anti-virus!
June 8, 2026
Super easy to use and there backup…
Super easy to use and there backup service was quick and easy.
June 9, 2026
Unprompted review
A great VPN provider
A great VPN provider. The customer cervices team was very professional when handling my case. Changing the primary email for a Surfshark account is tough and not easy. But the problem was quickly solved via live chat. Thanks!
June 6, 2026
Just all over great!
Great app! Easy to set up. Leak reports on your emails and payment card information is set up super fast! We have it set up on a TV for streaming abroad as expats to see the news from "home", streaming movies and series that are not available in our current region. On PCs it works well, however, beware of having it connected as a browser app and the program at the same time because it will not give you access to the world wide web. On android phones it is a super app! Very easy to navigate in the app, and fast to connect to a new country within seconds! I have recommended the app to all colleagues in my International work environment and shown them how cool it is to sit in a foreign country while watching your favourite series from your home country! 5 stars all the way! Oh! and thank you to Tyler & Todd (youtube) for this recommendation!
June 6, 2026
Unprompted review
Very safe easy and effective
Very safe easy and effective. Wonderful customer service! They truly do everything to keep you safe online!!! Love this app and trust it fully!!
June 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Surfshark has been a good value for the…
Surfshark has been a good value for the price. Setup was quick, and I was able to use it across multiple devices without any trouble. Occasionally a server can be slower than expected, but switching to another one usually fixes the issue. Overall, it's easy to use and has been dependable for streaming and general browsing.
May 13, 2026
Unprompted review
Reply from Surfshark
Hi, thanks for sharing your experience! Glad to hear Surfshark has been easy to set up and use, and that you've been getting good value out of it. If you run into a slower server from time to time, try switching to a different location or changing the VPN protocol in the app under Settings > VPN Settings > Protocol. That often does the trick. But if it starts happening regularly, feel free to contact our support team at support@surfshark.com. We are here to help!
Rafferty Sinclair was great
Rafferty Sinclair was great. He understood my concern and was very quick to resolve it. He was professional and easy to deal with. I would rather deal with acutal humans like Rafferty Sinclair that some random soulless bot
June 3, 2026
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