Booking was easy. Garage itself appeared not to have a lot of staff for reception purposes. Good price. Communication not very good expected call when car ready did not receive rang after 2 hour... See more
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Review summary
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Reviews shaping this summary
The booking process and price were good and finding a garage was useful. My only comment about the garage was that they indicated my car was dirty, it was dusty but I had cleaned the windows, but I... See more
The Sales executive Gemma Wordley was very pleasant and approachable and so empathetic to our concerns on making the decision to downsize and move. It is still not an easy decision for us to make but... See more
I booked pm from 12 to be before 4. I had to ring 3 times for an eta, as no call. Eventually the mechanic arrived and he was great, he did the work and was polite and professional. Just better commun... See more
Company details
About The AA Smart Care
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
19K reviews
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All fine for me thank you.
August 13, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolutely awful service
Absolutely awful service. Paid a lot for them to not call to confirm arrival time. Rang to chase them at midday as booked guaranteed before midday for them to say they're not coming until 5pm then acted annoyed at me when I insisted they come a different day. Absolutely awful. The guy who came was abrupt and rude too.
August 13, 2026
Reply from The AA Smart Care
Hi, we're sorry to hear this and have fed your comments back to the relevant team to look into. They'll contact you directly if they need any further info.
Unbelievable bad service from AA
Where too start? Reminded day before mot appt, told on day of appointment that you’d cancelled because you you couldn’t take payment and re-arranged for 2 days later. You had my card details and fortunately the garage agreed to perform mot. I was then notified I’d paid for 2 mots - with different prices???
Then I had a message say”extra work was required “ which was not true! After I complained I understand I was reimbursed.
Certainly will not recommend this system.
August 12, 2026
Reply from The AA Smart Care
Hi, we're sorry to hear your MOT booking didn't go smoothly.
We can appreciate how frustrating it must have been to receive conflicting messages about payment, the appointment, and additional work that wasn't actually required. We're glad the garage was still able to carry out the MOT and that the reimbursement was processed, but we're sorry for the confusion caused along the way.
Thanks for taking the time to share your feedback.
Reply from The AA Smart Care
Amazing stuff 😁.
Engineeer was polite and thorough
Engineeer was polite, checkee his work and gave advise. He gets 5 stars. The only reason for 4 stars is asked the AA in my notes to fit wipers but it wasnt on the engineers notes to fit
August 13, 2026
So convenient to have the service done…
So convenient to have the service done at home. Staff went beyond and fixed another issue. Will use again.
August 13, 2026
Great service
First time using service and I can’t fault the service I have been given. I had a new started motor fitted.
August 13, 2026
Service and M.O.T.
Got my m.o.t at a discount with the service . Done in 4 hours - would be all day if I'd had chose to have it done at main dealership.
All work and checks were documented and parts and labour garenteed by the AA
August 11, 2026
Good friendly professional service from…
Good friendly professional service from the Mechanic who attended to fit New rear Brakes.
August 12, 2026
Excellent experience
Prompt arrival, excellent communication from office pre - appointment. Mechanic/ engineer extremely helpful cheerful and informative and the process was quick and efficient, he went above and beyond answering my questions and left only when he felt I was reassured thank you AA!
August 12, 2026
Reply from The AA Smart Care
Great to hear 😁.
Quick and Easy
August 12, 2026
On time did a good job very polite and…
On time did a good job very polite and helpful
August 11, 2026
The mechanic arrived at my place at the…
The mechanic arrived at my place at the right time and serviced the vehicle within stipulated time! Keep it up!
August 12, 2026
The service engineer that came to carry…
The service engineer that came to carry out maintenance on my vehicle was very polite and professional, you felt he was conscientious about his work.
August 12, 2026
It took less time than I expected for…
It took less time than I expected for the job to be done. The mechanic asked the relevant questions about where my car was parked. To my surprise the time Tom said he will be done was actually less than that. Well done mate!
August 12, 2026
On time and informative
August 12, 2026
Great no fuss service
Great no fuss service. I was contacted by text keeping me up dated as to when the mechanic would arrive. The engineer called me about 10 minutes before he arrived. Servicing done, log book stamped and report emailed to me. Definitely will use AA Smart Care again
August 12, 2026
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