AA Car Care Reviews 

321
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 291 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional mechanics for being exceptionally polite, punctual, and thoroughly knowledgeable while performing convenient vehicle repairs right on their home driveways. Consumers also appreciate the transparent pricing structures and the excellent overall value offered compared to traditional local garages. Some people were dissatisfied with the booking process and frustrating scheduling issues, noting severely delayed appointments and unexpected communication breakdowns. Others experienced significant difficulties and unhelpful responses when trying to get timely assistance through customer support phone channels. Reviewers also mentioned instances where engineers arrived lacking proper equipment or experienced unexpected hiccups during the service visits.

What people talk about most

Service

People report positive experiences with service, often highlighting friendly, professional mechanics who... See more

Staff

Reviewers highlight positive aspects of staff, describing mechanics and technicians as punctual,... See more

Booking process

Reviewers mention ambiguous feedback about booking process, with some customers praising the easy online... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised helpful staff who kept... See more

Price

Clients share positive opinions on price, highlighting that the cost is competitive and represents a real... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the interim service provided by Mick. AA has advertised to give AA members a 20% discount for this service. I am still waiting to receive this £30 discount. As well as being an AA bre... See more

Rated 5 out of 5 stars

The mechanic was friendly professional and outstanding. Unfortunately the same can not be said about the call centre, who were useless and of no use whatsoever. It took over 10 minutes a time to get... See more

Rated 5 out of 5 stars

Easy to book, appointment with 2 days at a very reasonable price. The technician called to say they were on the way and kept me informed through the work, which took just under 2 hours. The vehicle wa... See more

Company replied

Rated 5 out of 5 stars

I booked AA Smart care for mobile brake pad change. The online booking process was simple and the price was excellent! In the day Mick called me within the expected slot to advise he was 15mins awa... See more


Company details

  1. Mechanic
  2. also in
  3. Car Repair and Maintenance
  4. Car Service

About AA Car Care

Written by the company

AA Car Care

Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.

Car care that comes to you

  • Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
  • No dropping your car at a garage or rearranging your day around an appointment
  • We look after your car while you get on with the things that matter

Simple, clear pricing

  • You’ll see the price for your booked work upfront
  • If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
  • We’ll only carry out additional work once you’ve approved it

Quality you can trust

  • Work is carried out by trained AA Mobile Mechanics
  • Parts and labour are backed by a 12-month or 12,000-mile guarantee
  • Our Mobile Mechanics are backed by 120 years of motoring expertise

Easy online booking

  • Book online in just a few simple steps
  • Choose a date and available arrival window that works for you
  • Manage your car care without the usual garage admin

AA Car Care. 120 years of expertise, now on your driveway.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

321 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(321)

320 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great reliable service you’d expect from AA

I booked AA Smart care for mobile brake pad change. The online booking process was simple and the price was excellent!
In the day Mick called me within the expected slot to advise he was 15mins away.
He was a highly experienced mechanic, and a really genuinely nice and friendly guy, he got to work on the brakes and was done in no time.
The whole process was minimum effort, fuss or impact. How great having a reputable company mechanic come to your home to complete the work and it cost less than the inconvenience of booking into a garage.. I’d definitely recommend and will definitely do again as and when needed.

October 9, 2026
Rated 5 out of 5 stars

So easy

So easy to have my car serviced at home. No having to drive to my local garage to drop off and then return to collect.

October 7, 2026
Rated 5 out of 5 stars

Travis got the job done

Travis called ahead of time and kept in communication about the time of his arrival. He took responsibility of an issue which he solved to enable him to carry out the scheduled work. Travis was friendly and professional. Easy to book, competitive price and great service.

October 7, 2026
Rated 5 out of 5 stars

Vehicle home service

Booking process, availability and price. Contact, your keeping in touch. But most of the 5 star review is attributed to the service engineer himself who was pleasant and polite, informative and a very clean and tidy worker. Will definitely use this service again for our other two vehicles.

October 10, 2026
Rated 5 out of 5 stars

Break pads and disc's replacement

The Mechanic came on time and was both very professional and polite. He immediately started working on the car and fixed on time as well. The whole experience with AA was convenient, easy and professional.

October 6, 2026
AA Car Care logo

Reply from AA Car Care

Hi, thanks for your review. We're delighted to hear our mechanic arrived on time, was professional and polite, and got everything sorted for you. It's great to know the whole experience was convenient, easy and professional😊.

Rated 5 out of 5 stars

An excellent service !

An excellent service ! Efficient , thorough and with care.
The knowledgeable and friendly technician delivered a high quality service, offering useful comments and helpful advice.
Highly recommended!

October 9, 2026
Rated 5 out of 5 stars

Brake work

Great work n brakes

October 8, 2026
AA Car Care logo

Reply from AA Car Care

We are glad you enjoyed your experience with us. Thank you for your positive feedback regarding our team's automotive service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look