AA Car Care Reviews 

285
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff who always arrive punctually, explain vehicle repairs clearly, and offer helpful maintenance tips. People really appreciate the incredible convenience of having skilled mobile mechanics complete various services and brake repairs right on their home driveways. Some people were dissatisfied with poor communication, recurring scheduling errors, and unexpected appointment cancellations that left them waiting around all day. A few reviewers also noted occasional technician delays or frustrating invoicing mistakes that required multiple phone calls to successfully resolve. Consumers also mentioned that online booking steps occasionally lacked clarity or generated automated messages with incorrect details.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience of having mobile... See more

Booking process

People report ambiguous experiences with booking process, as many reviewers highlight that scheduling... See more

Price

Reviewers highlight positive aspects of price, noting that online booking is simple and rates are very... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while some consumers praised helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book, appointment with 2 days at a very reasonable price. The technician called to say they were on the way and kept me informed through the work, which took just under 2 hours. The vehicle wa... See more

Company replied

Rated 5 out of 5 stars

I booked AA Smart care for mobile brake pad change. The online booking process was simple and the price was excellent! In the day Mick called me within the expected slot to advise he was 15mins awa... See more

Rated 5 out of 5 stars

I find it very difficult going to a garage and not feel intimidated. I chose a home service so it was a 1 to 1 where I would not be so anxious. My mechanic today was Michael Rogers, honestly he was th... See more

Rated 5 out of 5 stars

I will definitely use AA services again & will get AA to put my car through it's mot Ian phoned on the of my major service & 15 minutes when he was on his way as per AA said when Ian Woods came he w... See more


Company details

  1. Mechanic
  2. also in
  3. Car Repair and Maintenance
  4. Car Service

About AA Car Care

Written by the company

AA Car Care

Car servicing, diagnostics and repairs, brought to your driveway by AA Mobile Mechanics.

Car care that comes to you

  • Our AA-trained Mobile Mechanics carry out servicing, diagnostics and repairs at your home or workplace
  • No dropping your car at a garage or rearranging your day around an appointment
  • We look after your car while you get on with the things that matter

Simple, clear pricing

  • You’ll see the price for your booked work upfront
  • If we find that additional work is needed, we’ll explain what’s required and provide a separate quote
  • We’ll only carry out additional work once you’ve approved it

Quality you can trust

  • Work is carried out by trained AA Mobile Mechanics
  • Parts and labour are backed by a 12-month or 12,000-mile guarantee
  • Our Mobile Mechanics are backed by 120 years of motoring expertise

Easy online booking

  • Book online in just a few simple steps
  • Choose a date and available arrival window that works for you
  • Manage your car care without the usual garage admin

AA Car Care. 120 years of expertise, now on your driveway.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(285)

283 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Everything was great

Everything was great. The only downside is that the service issues were only communicated to me verbally. It would be helpful to receive a written list.

October 15, 2026
Rated 5 out of 5 stars

Excellent Service from AA – Highly Recommended!

I had an AA technician come out to replace my brake discs and pads, and I’m very pleased with the service. The technician did an excellent job, was professional, friendly and efficient throughout. The work was completed to a high standard, and I am really happy with the result.

Great service from AA, and I would definitely recommend them to others. Thank you for a job well done!

October 19, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, reliable, trustworthy, highly recommended to people who want good value with no unnecessary added extras that garages think they can palm off on you.

October 19, 2026
Rated 5 out of 5 stars

On time

On time, did the job right and at the right price. Kept me informed and nice friendly attitude.

October 22, 2026
AA Car Care logo

Reply from AA Car Care

Happy we could help, thanks for the 5 stars Gareth 🙂.

Rated 1 out of 5 stars

AVOID - GOTO GREEN FLAG

AVOID AVOID AVOID. A month ago they left me stranded for over 4 hours. Then, today, I arranged for one of their mobile mechanics to come and do diagnostics on my car. Had a text the night before to confirm they would be with me, as planned and paid for before midday today. However, they didn't turn up, nor did they call to offer a explanation, instead, I chased them to be told they wont be coming and they offered me next week. When I asked to talk to a manager they were all in meetings and the ignorant rude chap then simply HUNG UP! Im DONE with everything that has the AA associated with it and will cancel my insurance, breakdown with them. They are USELESS AND DO NOT DESERVE YOUR MONEY IN THIS ECONOMY

October 21, 2026
Unprompted review
AA Car Care logo

Reply from AA Car Care

Hi Ritchie, we're sorry to hear this and would like to make sure this is looked into further and fed back. Please send a copy of your review, booking ref and reg to TheAA.ReviewTeam@TheAA.com so we can help.

Rated 5 out of 5 stars

Mobile Service

Really pleased with AA mobile service. David was really good and kept me updated with what was happening and answered questions i had.

October 21, 2026
AA Car Care logo

Reply from AA Car Care

Hi, thanks for taking the time to leave a review. We're delighted to hear David kept you updated throughout and took the time to answer your questions. Thanks for the review 🙂.

Rated 5 out of 5 stars

Superb mechanic,great guy.

Jonny the mechanic was superb in both his ability and his attitude.I commend his performance and he deserves high praise from his management team.As far as I'm concerned he's a top man .

October 21, 2026
Rated 5 out of 5 stars

Brake pads replaced

Very professional communication was first class from start to finish,mechanic was very helpful and job done clean and tidy great job.

October 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look