Placed an order January 2023 and never received my order. I messaged them twice through email because they don’t have a phone number to call and they have never responded. It’s become obvious that the... See more
The Bio Baby
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Placed an order three months ago, cost $225 and have never received an update or eta for tracking. I reached out twice asking for help and never heard back once
Formula arrived a week behind schedule through DHL express. Every time I’ve ordered it’s usually a week or so late ( 2.5 - 3 weeks shipping). On the website it says “3-5 days”, this is not true. Bewar... See more
Ordering and delivery went well considering most things are delayed with COVID. We purchased the German HiPP milk stage 3 but it’s not nearly as good as the UK version. Much more difficult to dissolve... See more
Company details
Information provided by various external sources
The Bio Baby is World’s Leading Supplier of HiPP & Holle’s Baby Formula.
Contact info
176389 York House, Green Lane West, PR3 1NJ , Preston, United Kingdom
- support@thebiobaby.com
- thebiobaby.com
The formula I need is always in stock…
The formula I need is always in stock and processing and shipping are quick!
October 16, 2019
Unprompted review
Advertisement
Best prices i found
Best prices i found, good shipping service and no surprise taxes and duties!
October 16, 2019
Unprompted review
Faulty Shipping
I ordered and paid for fastest shipping, trusting I would receive my order via expedited shipping in 1-3 days as website states. Instead, I waited over a week. With that, I will order from a different website where shipping can be delivered on time.
October 9, 2019
Unprompted review
Reply from The Bio Baby
Hello Sarah,
We apologise for the inconvenience caused to you. It was due to the courier company. But still we refunded your shipping difference and in the light of recent feedback from the buyers, we updated our shipping times and switched our carrier to UPS for overnight delivery.
We thank you for your business and feedback.
Great service, quick delivery
October 9, 2019
Unprompted review
Fast shipping
October 3, 2019
Unprompted review
Advertisement
I appreciated the quick and efficient…
I appreciated the quick and efficient service. Thank you.
August 6, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.