The Branded Company Reviews 

179
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the outstanding professionalism and dedication of the team. Customers consistently praise the exceptional product quality, noting that promotional items arrive promptly and exceed expectations in every possible way. People also emphasize the incredibly fast response times and the exceptionally helpful support provided during every single interaction. Though some people experienced occasional delivery hiccups or minor communication issues, staff members quickly rectified them to ensure complete customer satisfaction. Overall, consumers remain extremely satisfied with the wide range of customizable items, reliable service, and ongoing professional dedication.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising various team members for their helpful... See more

Product

Reviewers mention high satisfaction with the product, frequently praising the large range of merchandise and... See more

Service

Customers had positive experiences with service, frequently highlighting exceptional support and guidance... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction with items like mugs, tokens, and... See more

Response time

Clients share positive opinions on response time, frequently praising the remarkably quick answers to emails... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given. Most importantly, they did what they said, delivered the goods on time, and the quality is... See more

Company replied

Rated 5 out of 5 stars

Nothing short of exceptional! The Branded Company always make the impossible feel easy. I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always fl... See more

Company replied

Rated 5 out of 5 stars

It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incred... See more

Company replied

Rated 5 out of 5 stars

Another positive experience with The Branded Company. We know that Sam Lane will always reply and quote us with speed. We often have timeframes that are tight and Sam does his level best to meet these... See more

Company replied


Company details

  1. Promotional Products Supplier
  2. also in
  3. Promotional Item Store

Written by the company

At The Branded Company, we believe that every brand has a story—and we specialise in bringing that story to life through quality promotional merchandise, branded clothing and corporate gifts. Based in Leicester, we serve clients across the United Kingdom, offering an extensive product range that spans everything from custom‑printed apparel and workwear to bespoke bags, drinkware and eco‑friendly giveaway items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(179)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ramsey always provides an efficient and…

Ramsey always provides an efficient and friendly, personal agent, who goes beyond to deliver what our clients require.

November 20, 2025
Unprompted review
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Reply from The Branded Company

Thank you for your kind feedback! We’re glad to hear that Ramsey consistently provides efficient, friendly service and goes above and beyond for your clients. We truly appreciate your continued trust in us!

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Rated 5 out of 5 stars

Our ongoing promotional merchandise needs

I have bought so many products from The Branded Co over so many years and their amazing prices, quick responses and payment terms make them our go to company for all of our promotional merchandise needs. Ramsey has been a life saver on numerous occasions for us! I couldn't praise them enough...

November 20, 2025
Unprompted review
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Reply from The Branded Company

Thank you for your amazing feedback! We're thrilled to hear that Ramsey and the team have been able to support your promotional merchandise needs over the years. We truly appreciate your loyalty and look forward to continuing our partnership!

Rated 5 out of 5 stars

Very Obliging to our Needs

Amar was very helpful, listened to all our requirements and changed the designs until we were happy.

October 28, 2025
Unprompted review
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Reply from The Branded Company

Thank you for your kind words! We're so glad Amar was able to listen to your needs and make the necessary adjustments to ensure you were happy with the designs. We look forward to working with you again!

Rated 5 out of 5 stars

This is the second time i have used…

This is the second time i have used this company and on both occasions i have received excellent service.
Quality product delivered and excellent delivery time.

November 10, 2025
Unprompted review
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Reply from The Branded Company

Thank you so much for using us again! We’re delighted to hear you’re pleased with both the service and the product. We appreciate your trust and look forward to helping you again soon!

Rated 5 out of 5 stars

We ordered travel mugs and pens from…

We ordered travel mugs and pens from the Branded company which arrived in good time for a conference. The pens write smoothly and feel high-quality, and the travel mugs are sturdy and stylish. The branding looks clean and professional.

November 7, 2025
Unprompted review
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Reply from The Branded Company

Thank you for the great feedback! We’re glad the pens and travel mugs arrived on time and that you’re happy with the quality and branding. We appreciate your support!

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Rated 5 out of 5 stars

Fantastic

Could not be happier with the result. The mugs we ordered look great, arrived quick and at a phenomenal price. Lennon has been fantastic throughout the entire process. Thank you so much.

November 13, 2025
Unprompted review
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Reply from The Branded Company

Thank you for the amazing review! We're delighted you love the mugs and the price, and it’s great to hear Lennon took such good care of you. We really appreciate it!

Rated 5 out of 5 stars

Working with Lennon was great

Working with Lennon was great. Once the item and design were confirmed everything moved really quick. Also appreciate the follow up after delivery. I recommend

November 11, 2025
Unprompted review
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Reply from The Branded Company

Thank you for the kind review! We're glad to hear Lennon made the process smooth and quick, and that the follow-up was appreciated. Thanks for recommending us!

Rated 5 out of 5 stars

Great service given by Muzi

Great service given by Muzi. Quick responses to emails and all concerns dealt with professionally.

November 13, 2025
Unprompted review
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Reply from The Branded Company

Thank you for the lovely review! We're glad Muzi’s quick and professional support made the experience smooth for you. Much appreciated!

Rated 5 out of 5 stars

We have worked with Ramsey for a number…

We have worked with Ramsey for a number of years and he always comes up with the goods. Responds quickly and efficiently with great products and prices. Wouldn't go past him.

November 12, 2025
Unprompted review
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Reply from The Branded Company

Thank you for the fantastic review! We're delighted to hear Ramsey continues to deliver great products, prices, and reliable service. Really appreciate your loyalty!

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Rated 5 out of 5 stars

Have been using The Branded Company for…

Have been using The Branded Company for over 6 years now. They are fantastic to work with - Ramsey in particular is amazing; always goes out of his way to find a solution and work with a budget that my clients have. Prompt responses, fast quotes and great products - you can't ask for much more from a promo supplier :)

November 12, 2025
Unprompted review
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Reply from The Branded Company

Thank you for the wonderful review! We’re so happy to hear you’ve trusted us for so many years, and that Ramsey continues to deliver great solutions, quick responses, and quality products. We truly appreciate your ongoing support!

Rated 5 out of 5 stars

Ramsey is always so responsive and…

Ramsey is always so responsive and professional. When we are undecided he is knowledgeable enough to be able to make recommendations and suggestions for a way forward, supplying competitive quotes and samples in a helpfully timely manner. Thanks Ramsey!

November 11, 2025
Unprompted review
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Reply from The Branded Company

Thank you for your kind words! We’re thrilled to hear you had a positive experience with Ramsey and that his guidance and responsiveness were helpful. We appreciate your support!

Rated 5 out of 5 stars

Great service from Ramsey always

We have been working with Ramsey for many years now and he always gives us the best product at the best price. Replies are always quick and efficient for a smooth buying process and we wouldn't go anywhere else apart from to Ramsey.

November 11, 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your continued trust! We’re delighted to hear Ramsey consistently provides great service, competitive products, and a smooth buying experience. We truly appreciate your loyalty!

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Rated 5 out of 5 stars

Since day 1

Since day 1, Sam has provided a great service, with his knowledge and speedy communication. I couldn't rate Sam and his team any higher.

November 10, 2025
Unprompted review
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Reply from The Branded Company

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Sam and the team.

Rated 5 out of 5 stars

Great service from Ethan

Great service from Ethan throughout the whole buying process! Had the best price compared to other companies we reached out to, the merch was also delivered quick & good quality.

November 3, 2025
Unprompted review
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Reply from The Branded Company

Thank you for your feedback! We're glad Ethan could provide excellent service and that you were happy with the price, delivery, and quality.

Rated 4 out of 5 stars

Have dealt with the company and Lou…

Have dealt with the company and Lou O’Keeffe for two years
Always a quick response with any queries
Always keen to help with any design changes
Will continue to use the company and Lou

Nige Mason
Mason Agri Seeds 🌾

November 6, 2025
Unprompted review
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Reply from The Branded Company

Thank you, Nige! We're delighted to hear Lou and the team have been so helpful over the years. We look forward to continuing to support you and Mason Agri Seeds!

Rated 5 out of 5 stars

Great customer service

Great customer service. Either through email or on the phone. Alex has been great to work with. He's quick to reply and is always helpful. Every order has arrived on time and has been very good quality. Would definitely recommend.

November 5, 2025
Unprompted review
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Reply from The Branded Company

Thanks so much for your kind words! We're glad Alex could help and that your orders have been on time and great quality. We really appreciate your support and recommendation!

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Rated 5 out of 5 stars

Ramsey and Lou always deliver and are…

Ramsey and Lou always deliver and are great guys to work with ! they never let you down !

November 4, 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thanks so much for your kind words! We’re delighted to hear Ramsey and Lou consistently deliver and are great to work with. We’ll make sure they see your feedback!

Rated 5 out of 5 stars

Retail PoS/PoP

As a business we have been extremely happy with the service and support we received from The Branded Company. From the very beginning, communication was clear and professional, and the team made the whole process run smoothly. The advertising materials ordered were delivered exactly as promised and are perfectly suited to our business needs. We couldn’t be happier with the overall experience and would highly recommend The Branded Company for your merchandising needs. Jacobson Group.

October 27, 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you so much for your fantastic feedback! We’re delighted to hear you’ve been so happy with our service, communication, and products. It’s been a pleasure working with the Jacobson Group, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

Excellent service!

What can I say? Amar and the team were "on it" from the first moment. Pens arrived bang on time too. Price was decent. Service was second to none; fast and responsive on email. Will definitely use them again.

October 27, 2025
Unprompted review
The Branded Company logo

Reply from The Branded Company

Thank you for your wonderful feedback! We're delighted to hear that Amar and the team provided such great service and that your pens arrived right on time. We really appreciate your kind words and look forward to working with you again soon!

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