The Dental Experts® 

Absolutely shocking customer service from this company!!!! Cancelled appointments on multiple occasions and was given 20% off for inconvenience in October. Finally managed to get my teeth done in January when they said they would give me my refund and still haven’t received anything, email them every week to say it’s been escalated to management to arrange my refund and still haven’t heard a thing from them. Avoid this company it’s the worst customer service I have ever seen in my life! If I could give no stars I would. Can anyone help me on how I can take this further?? Fast enough to take your money but once they have your money they mess you around and couldn’t careless about you. AVOID AVOID AVOID!!!! Your reply to my review is a lie as well. I have all the email correspondence from your company confirming my rebate/refund of 20%. I will be taking this further. Please listen to all the reviews this company is terrible! Check your emails as I have sent you email after email but you now ignore me.

Everyone is quick to moan about the bad side but not always promote and review the good, me included so here it goes. :)

Being honest I have found some serious issues with TDE’s customer service, I have on numerous occasions had appointments changed, cancelled late notice, and to their word with rectify things you wish to or correct if any issues however can never get through!!

On numerous occasions you can’t get through on the phone, nobody replied to emails or through social media. You don’t know who your talking to, who has the actual power to deliver what they say, who ever passes messages on and who doesnt. I have mentioned this of course throughout my time with them however, it was only today I really found a true answer when I finally got to speak to one of the owners and Fatma on reception.

They was sincerely apologetic and welcomed my not so good but honest feedback which is also important opposed to getting defensive. After understanding the changes with their venue and phone systems and staff changes it does now make sense and I have better understanding of their issues they have admittedly experienced however, I did explain this is all I’ve needed is someone being honest and explaining why and having someone to talk to when I need to.

I honestly cannot fault my teeth, I get compliments near on every day and where as before I didn't always feel confident in recommending them due to the customer service I feel confident now with their changes I really can.

My teeth are amazing, the new venue is stunning, clean and the receptionist are happy to help. Also try and call as first port of call before emailing and I hope their improved and amazing customer service continues like the teeth the perfect smile you walk out with too.

TERRIBLE.

I have had nothing but problems with my teeth since I went to the dental experts. They have broken, fallen off and stained. I have had every appointment I’ve made for repairs cancelled and no one getting back to me when I have raised a complaint.

DO NOT GO HERE

I had a bit of trouble with canceling my first appointment witch I am not impressed about! As I no this has aslo happened b4 I made the appointment so I didn't have to travel along!! The teeth it self are nice not as white as advertised on your pictures you promote....

Although getting in touch with the Dental Experts is not the best, once you are there, the staff are fabulous and their work is of the best standard. I’m so happy with my new smile. Thank you TDE!

I would give this company a -5 stars if I could! I have emailed & rang countless times. I cancelled my appointment well within the timescales written on their T&C’s. Promised a refund but never happened.

Total scammers and I am just one of thousands and thousands!

Do not be fooled into thinking this company is ligit! If your thinking of booking….RUN & keep your money!

I feel so stupid for not checking these reviews our first :(

The dentist was wonderful and walked me through every step of the process. The problem lies with the management and the smooth running of the operation. I was cancelled to start and moved to a later date which wasn’t a problem at all as these things happen. Following my appointment I was advised I would receive after care via e mail this wasn’t received. Andrea my dentist also stated if any problems to call and she would fix. I can not get through on the phone, I can not get a response to messages, I now have a crooked tooth and some residual bonding rubbing my tongue. After care and running of the company is dreadful

I booked an appointment for composite bondings back in October for appointment end of January then the appointment was cancelled because “they didn’t have enough dentists in the practise” rebooked for March cancelled again 3rd time rebooked for May cancelled again ! Now I have been chasing them since 4th May and I have no reply. I have requested over 10 callbacks and 20 emails that no one bothers reading, very disappointed with the company and customer services if you haven’t got dentists don’t book me in for the date ! And on the end of that they want your money upfront

I don’t usually write a review but my experience with these guys have been brilliant. The communication was good always called back when they said, never waited too long for appointment, and work is at high standards and very professional, friendly and kind experts who make you feel so comfortable. Thank you so much for everything

I arrived on time for my appointment and was seen straight away. I went for a deep clean and was very happy with the work.

I originally saw the service on Instagram and was amazed by the price albeit slightly concerned with some historic reviews. I booked in January for a March appointment and paid the total cost upfront. I was slightly surprised at this as was expecting at least a deposit, even if half upfront non refundable. A day before the appointment I received a call to say they had to cancel- I was disheartened at first as paid for hotel, time off work etc but thought these things happen. I rearranged for end of May along with my partner this time. Low and behold, got a call 4 days before appointment to say they had to cancel. My partner fought to keep the appointment and eventually the team retracted the cancellation which we were relieved at especially as we both took time off work, paid for hotel etc. On the day of the appointment everything went smoothly fortunately, my only critique would be that I wasn’t informed that my nominated dentist had changed from that stated on the portal. The new dentist didn’t ask me any questions regarding colour preference or my needs. He looked at my teeth and said right we’ll close gaps and make straighter- I couldn’t reply as my mouth was opened wide with a mouth guard which he struggled to put in citing he’d didn’t have much experience with the guard! The procedure took no more than 2 hours for me and I wasn’t in any pain or discomfort. I was very pleased with my results and the dentist even put me back in the chair when I wanted a little bulk shaved off my front tooth to make it more aesthetically pleasing to myself. Overall, I was satisfied with the service. I think if the team really fine tuned their customer service (emails, calls, messages) and communicated with clients in respectful time then footfall would go through the roof! An investment in this would be well worth pursuing.

Me and my boyfriend travelled down from Liverpool and the whole team have been amazing! We first came to dental expert in April 22 and I had my composite bonding done. The dentist on the day was very professional and done a fantastic job with my teeth. After about a week I noticed a couple of little problems, so I called the manager Who has been brilliant. He invited us back down today and they fixed the problem straight away with no extra charge. The clinic is very modern and clean and ideal location on Harley street.
My boyfriend is having a lot more work done on his teeth as he’s having crowns and they once again have been amazing!!
They spoke about every stage, they explained the procedure properly and we will be back again in a weeks time for him to have the final stage of his crowns fitted.
I have seen all the negative reviews on here but I’m unsure why this is. They have been nothing but lovely and professional throughout.
Thanks once again.

Scam artists!! This is the worst company I have ever dealt with. Please listen to the negative reviews and do not waste your time or money! I paid upfront without a consultation in January (which they shouldn’t do without assessing your teeth) my appointment was then cancelled the day before on 3 occasions after I had booked time off work and paid £70 for a hygienist appointment each time. I have now been waiting for 6 weeks for my refund. They are impossible to get on the phone or a response by email. They entice you with a ‘flash sale’ and cheap price but honestly please save your time and money and go to a dentist who will actually follow through and give you a bespoke service.

If I could give a minus I would DO NOT book with this company it is a SCAM!!!! I paid in full was due my cancellation full refund on the 10th April no sign of it I am now forced to contact a solicitor absolutely disgraceful as bad as thieving

I wish I had read reviews before booking!
After seeing an ad on Instagram for this company I booked in March 22 and was expecting my appointment to be 11/05/22. I paid upfront.
As many of the other reviews are saying, my appointment was cancelled at the last minute and rescheduled. That appointment was again cancelled along with the 3rd and 4th appointment. All cancelled. Most of the cancellations also happened by text, they don't even have the decency to call you or check if you are available. They claim on their website to have 'unmatched customer service' but this has not been my experience. They hardly ever answer the phone (unless you are calling the sales line which they of course pick up straight away!) and they have not responded to one single email sent.
I have requested a refund, but not yet received it or had any reply from them.
They use excuses such as 'diary issues' and 'office refurbs' but they are lying, they will take your money and not give you the treatment.
This company do not make it clear on their website but I believe they are nothing more than a glorified booking service who don't actually employ any dentists directly and who are run by a struck off one! If you dig a little deeper you will also see that the struck off dentist has got form for this type of scam! I have reported to Action Fraud (and have a crime ref no.), bank etc. For anyone who hasn't been able to get their money back from this company, your bank may be able to help you by raising a Merchant Dispute but be quick because you usually only have 120 days to do so, which I would imagine is probably part of the reason this company keep stringing you along for as long as possible! Its worth being wary of the positive reviews also, whilst i can not confirm that they are fake, it does seem a little strange that they all appear at the same time in a little flurry!

I'm hoping someone on here can help me out.
Last year I originally booked to have my teeth done, (composite bonding) i have travelled to London on 2 occasions and left both times with no treatment and no refund. I have requested a refund numerous times and been told it is "processing" to be then ignored and told the same story a million times. I dont know how many emails I have sent and still been ignored, a woman named Aza who was classed as a manager has now gone and blocked my number. 🤣 her number comes up invalid...
the whole company is a shambles and I don't think they know there a$$ from there elbow in that place.
The second time I travelled to London I had the worst gut feeling ever. I was never off the phone to them as I needed reassurance about the whole treatment going ahead. Clearly my gut and intuition was correct this whole time about this.
On the day of my appointment I arrived for 9.30am, to be sat waiting nearly 2 hours. The dentist who had arrived was late, they couldn't unlock a door to get into the treatment room which sounds like nonsense to me... but anyway once I got taken up, because my appointment had ran over the time scheduled, I was offered either my upper or lower teeth. Both couldn't be done because of the time. This was the dentists fault for not being organised or on time. They knew I was coming and they knew fine well it was me as I was only on the phone to them the day before making sure everything was all OK. I then got turned away and was told someone is coming from Wales and there appointment is due so I would need to reschedule. I have travelled all the way from Scotland bearing in mind, twice now by this point to be offered half a service. So I got up and left and just felt completely shook that this has happened and I have paid such a large amount of money for these things to be happening. It is severely unprofessional. I didn't even have it in me to stay and argue my case because I was so annoyed, I had pre planned a trip to London with my partner and I just wanted to leave and go home at this point.
This company does not care about anyones situation, I am currently 22 weeks pregnant and I need this money back. I was told to wait 28 days then 6 weeks. Its nearly been 5 months and I've had very little communication from them about any money or anything, I just keep getting the same response and I've had enough now. Going by the reviews this company is awful and the management side and customer care are all clearly in on it and are aware of the scam. I dont know how they have not been shut down, I have seen pages and pages of terrible reviews. If anyone has had luck retrieving there money, please let me know. I have given them another 14 day period to await there response, but if not it'll be a court proceeding next.

I have been waiting for a refund for over a month and still not received it- company are a complete scam and get away doing it too many others

scam company do not use.

They will take your money, scam you, not refund you when a refund is due and will report all reviews that reveal their behaviour so that more people will fall trap to their scheme.

DO NOT USE!

TDE - I won't stop with the reviews until I get my money back. You can keep reporting my reviews on here, I will keep posting on all of my platforms!

No words to describe this company and their management.

I want my money or I will keep writing
Reviews.

This is a complete scam! They take your money up front and then cancel your appointment with stupid excuses like renovation. Having spent money on hotels with less than 48 hours until my appointment.

DO NOT WASTE YOUR TIME I asked for a refund to be told it would be cleared in 21 days. After a month passed I messaged to ask and was told I would be rang to talk about it. No phone call!!! They have no intention of refunding me. They are now ignoring my messages.

Do not book anything with these scam artists.

I know people get hooked in by cheap prices but please do not go to this company!
Me and my brother booked to get full composite bonding done (10 teeth top and bottom). We both paid 1920 in October 2021.
They cancelled on me and my brother in January and then again in March.
Now let me just explain that the cancellations are not as simple as you think. You have to clean and whiten your teeth prior to your appointment, pay 80 pounds getting them cleaned by a hygienist, book train tickets and hotel tickets if you live outside of London.
They did this twice! To me and my brother on 1 days notice! So lost money on trains and hotels.

Then when we asked for a refund they tried their best to book us into another appointment. But I promise you, they do this because they want you to wait for longer than 6 months so you can’t claim money back from them via your credit card. They finally accepted the refund but claimed there were issues with their finance department. But claimed it would be resolved after 21 days.
Well I paid in October 2021- requested a refund on March 25th 2022.
It’s now 21st May 2022 and neither me or my brother have been refunded.
They now do not answer our calls or reply back on instagram or email.
Believe me when I say, I have not even been nasty to them. Haven’t shouted at them. Was never anything less than extremely polite, even when they cancelled on me.

They are complete scammers and have no expert dentists at all. They will do work on you but you will never be able to pick the dentist you want and their customer service is extremely bad. I mean the absolute worst I’ve ever seen. Believe me this is important because when you get work done, you are almost GUARANTEED to chip or crack the bonding. They take at least a week to reply to you and it’s never anything substantial. It will be ‘We will be in touch’, ‘I’ll get someone to contact you’. Never does anything get done and if you aren’t happy with anything or simply want your money back- they WILL NEVER refund you once money has been paid.
Do not get lured into the cheap price.

All the good reviews have been faked. Trust me.