Thomas Cleaning 

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See what reviewers are saying

Rated 5 out of 5 stars

This company has served us well for the last two years but we have decided to bring cleaning inhouse. The cleaners have been exemplary, and we have been delighted with the service. I would be happy... See more

Rated 1 out of 5 stars

We paid for a full house and oven clean. The oven was not cleaned and no refund has been forthcoming, also Holly at Chipping Norton is not responding to emails, very disappointing that you pay for a... See more

Rated 2 out of 5 stars

Had high hopes after speaking to central team, despite the high cost. But was let down by not getting the same cleaners every week as promised, so the arrangements for some areas fortnightly, some mon... See more

Rated 5 out of 5 stars

Admittedly I've had only one booking with Thomas Cleaning so far but if this is the consistent standard of service I have no hesitation in recommending this company to anyone. Mussie and Tiblets were... See more

Company replied

Company details

  1. Home Services

Information provided by various external sources

We have been providing domestic and commercial cleaning for over 26 years. Customer service is at the heart of everything we do, please share your thoughts of our service for all to see.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great service

Great service, easy to arrange, great results, friendly staff that are informative and helpful, would highly recommend.

February 24, 2018
Unprompted review
Rated 5 out of 5 stars

Thomas Cleaning are excellent.

Thomas Cleaning are excellent.
Their cleaning lady was punctual, pleasant polite and hard working.
When she arrived she introduced herself, asked what I wanted and got on with it.
She did a brilliant job ,best I've ever known.
I would recommend Thomas Cleaning to anyone.
Great value and quality of service.

February 17, 2018
Unprompted review
Rated 5 out of 5 stars

Thomas Cleaning

Thomas Cleaning do a great job. They come in and get down to it. No frills very polite, ask what I would like them to do, and they get on and do it. They leave when finished and the place is sparkling. Would recommend them without reservation.

February 2, 2018
Unprompted review
Rated 5 out of 5 stars

Sheila, gary and lewis my superstars!!

Sheila, gary and lewis are a whirlwind of goodness. They are trustworthy, polite, hardworking and provide a great service. We have had weekly cleans from them for over a year and couldnt imagine being without them. They take the stress of those chores i dont have time to do due to my wife being disabled and having a 17 month old son. Would highly recommend to anyone looking for cleaners who become part of the house and also what i would like to call some new friends.

January 31, 2018
Unprompted review
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Rated 5 out of 5 stars

Practical efficiency with a smile.

I would definitely recommend Thomas Cleaning. I've never had help before, but now I wonder why I didn't do this sooner! Just 3 hours of Sam in my house has removed so much stress for me. All those jobs that I never get round to doing are finally getting done! Sam fits in and just gets on with it so practically and efficiently. She's warm and friendly (even my discerning dog gives her the thumbs/paws up!!). The communications from the office have been excellent too, and I feel like I'm really on to a good thing here. Bit of a life-changer actually.

November 15, 2017
Unprompted review
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Rated 2 out of 5 stars

Very poor job

Inadequate information and poor job with the cleaning.

I booked an "end of tenancy deep cleaning" with Thomas Cleaning. First of all, I wasn't asked at all whether we require carpet cleaning as part of it, and I didn't even expect that a deep cleaning wouldn't include it. Given, that 80% of the flat has carpet floor, there was no chance to get everything cleaned from the get go.

I did some basic cleaning before they arrived to be able to see whether we only get a surface cleaning or a proper one. Unfortunately I couldn't see any major difference afterwards about the state of the flat. One of the reasons of this is that the 2 cleaners didn't stay a minute longer than the minimal 1.5 hours, that seemingly only included hoovering and washing up that we could've done for free.

The inspector had the same opinion, as well as the owners, who had to spend an afternoon with finishing up the cleaning, and to charge us for that.

Any positives? Well, at least they arrived in time and they only charged us about £78. A lot less than what we were charged for the poor job.

All in all, I'll never choose Thomas Cleaning again.

October 21, 2017
Unprompted review
Rated 5 out of 5 stars

First time I have used a cleaning …

First time I have used a cleaning company with flexibility to vary according to how often you need a clean to meeting individual requirements, very pleased with professional and friendly service through clean happy customer.

October 18, 2017
Unprompted review
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Rated 5 out of 5 stars

Ongoing Great Service

Ongoing Great Service
My elderly mother has been having her house cleaned once a week for more than a year now. Still really pleased with the service and would definitely recommend. Cleaners very efficient and well trained.

August 2, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Thomas Cleaning

Great company; the service from booking to the execution of the clean was professional and efficient. These guys have really streamlined their processes to ensure a first class service. Will continue to use and certainly recommend.

August 1, 2017
Unprompted review
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Rated 5 out of 5 stars

These guys got me back on track to a …

These guys got me back on track to a clean house!

Azhar and Jed arrived on the dot and just got in with it. They were keen that I check that everything was to my satisfaction and we're a real pleasure to invite into my home. They did a great job and I would definitely have them back and recommend their services to others!

June 30, 2017
Unprompted review

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