In Sept 24 we booked two best circle SEATING tickets for the Last Night of the Proms 2025. No tickets arrived so we started chasing TICKETAPT by e-mail two weeks before the event. Their website is... See more
TicketApt
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See what reviewers are saying
We bought tickets for The Last Night of the Proms for today, 13.09.2025 and have traveled especially to London from Berlin. No tickets, no replies to our e-mails - absolute scam!!! Ticketapt: get in... See more
Ii bought tickets for Coldplay in October 24 for the Wembley concert in August 25 . I never received the tickets even having received emails for weeks before saying not to panic everyone will recei... See more
When I first ordered tickets for The Last Night of the Proms I got an order confirmation and following me emailing a question, a prompt reply, so I was pretty optimistic. However part way through th... See more
Company details
Written by the company
TicketApt.com is a safe and secure marketplace for fans to purchase tickets to the world's top sports, concerts, festivals, theatre and many other live entertainment events.
Contact info
Creative Tower, Fujairah, PO Box 4422, n/a, Dubai, U.A.E.
- info@ticketapt.com
- ticketapt.com
Rubbish
Rubbish! We bought london newyear fireworks ticket and after coming all the way down from newcastle, we could not access as the security said the tickets which were sent to us are 100% fake
January 1, 2025
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
Scam !!!
Scam . Don't ever try to use it
Bought tickets for the new year fireworks.. ended up to be fake tickets
Don't recommend it at all
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
London NYE fireworks
London NYE fireworks. Red zone tickets brought two. Denied at entrance informed tickets were fake. Very embarrassing apart from the cost of hotel and travelling.
Absolute disgrace and SCAM.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
scam
Bought 5 tickets to see the fireworks in London for NYE. Was concerned that they tickets were going to be transferred via ticket master but then came through as a link that you “could only open once” so we didn’t know until we were there at the gate that the tickets were fake. Totally scammed us. Do not use!
Update: following this reply and two emails sent, at no point did APT tickets contact me to issue compensation or a refund. Successfully opened a claim through the bank for the scam and received a refund but still very disappointed that the company didn’t resolve any of the issues and utterly disappointed that we didn’t the receive the NYE celebration we paid for
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
THEY ARE SCAMMING!
Bought 2 tickets for red entry for the nye fireworks and got turned away by the entrance due to them being fake- verified by the event staff and police officers working in the area, who said scams These are 100% fake. I’m going to contact the bank for a refund as they don't do them !
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
NYE SCAM IN LONDON
Bought two tickets for the fireworks event in London, but they turned out to be fake. Evening ruined. Requested a refund, but slow and unhelpful response.
Do not trust this company!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
FAKE SCAM Bought 4 tickets for pink zone
Bought 4 tickets for pink zone, got all the way to the entrance and was turned away as I was sold fake tickets by ticket apt!
Lots of people in the same boat, absolute joke, legal action will be taken if I don’t hear back from them with my full refund.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
I arrived in London and did not get in…
I arrived in London and did not get in with the tickets provided. Definitely a scam
Refund requested - praying I receive it.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
This page is a scam
This page is a scam, my husband bought these tickets, yesterday they did not allow entry to the event, they only allowed tickets from ticketmaster, out kids were very sad.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
I ordered tickets for New Year's…
I ordered tickets for New Year's fireworks, the tickets arrived... but when we got to our seats, they told us that the tickets were fake!!! I do not recommend buying here!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
I bought two tickets for London NYE…
I bought two tickets for London NYE Fireworks, travelled all the way to see them only to be refused entry because your tickets were FAKE!!!!! This website should be closed now so they can stop scamming people.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
I bought 2 tickets for New Years Eve…
I bought 2 tickets for New Years Eve fireworks, and when I arrived there, staff members told me that my tickets were invalid because they were fake. I want my money back.
Update 7th of January. Nobody has been tried to reach me. I’ve got the same e-mail, like the message they’ve just posted here. I think I will have to call the police for that.
31/01/2025 EDIT:
The company told me that in 10-14 working days, I will receive my money back, which didn't happened. Now, thy don't answered my e-mails.
Please, stay away from them.
This is the email, that they've written to me on 8th of January 2025:
"Good Morning,
Firstly, we appreciate your patience regarding the Mayor Of London's New Year's Eve Fireworks show. We know this has been a very distressing period for many.
We have conducted a thorough investigation to establish why the problems occurred for many customers upon entering the designated zones.
We must state again, that all tickets provided on TicketApt were legitimately bought and sold from Ticketmaster. TicketApt has been providing tickets for major events for a number of years, and would never provide fake or illegitimate tickets.
What we know now is stewards were informed to deny entry to anyone who has not purchase directly from Ticketmaster. Meaning customers who had paid for legitimate tickets were denied entry. Stewards were told to not even scan the tickets, because they would have indeed been validated. Gates were also closed earlier than scheduled due to poor planning from event organisators- something completely out of TicketApts control. It appears the mobile tickets bought directly from Ticketmaster were changed very close to the event, to match the colour of the zone. This was done after TicketApt customer had received their tickets, and to allow stewards to spot Ticketmaster customers over other websites.
We are extremely disappointed with how the event was managed, with no communication to TicketApt on any issues arising on the night, and then having to hear it first hand from our unhappy customers. Therefore giving us no time or viable solution to help.
Although these circumstances were unprecedented and out of our control, as your Ticket provider we take responsibility for the problems that arose and apologise deeply. We recognise what an occasion this was for many, and can only imagine how disappointed and angry you felt.
Following our investigation into all orders. We can confirm that all tickets which weren’t scanned on new year’s eve have now been refunded. Refunds will reach customers in 10-14 days to the card used to purchase.
We apologise again for the inconvenience you have experienced."
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Bought ticket for New Year's firework…
Bought ticket for New Year's firework London - Waterloo bridge - over 240£ - came from Croatia with family and been rejected on pink enterence by Official staff after 2 time scanning atempts as fake tickets. Seems as scams , after I heard that more then 30% tickets were fake and these guys sell these. What a reputation ...
Planning to give lae suit and suit for all expensess made for coming and trip and all together.. This will go to court for sure. I can't suggest anyone to buy tickets from this site.. my first and last time.
D
January 1, 2025
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
NYE 2024
The company should be clear that these are resale tickets. I attended the NYE 2024 London.
The tickets arrived as a link which could be only opened once. We had to use WiFi to open it as it was blocked when using phone network.
The staff at the event were turning people with these links back. However, we persisted and had it checked from the machine and thankfully the link worked.
We bought two tickets for 260. It should not be more than 80 pounds. This wasn't unfortunately clear on the site that they are reselling the tickets at inflated prices. We could had just bought real ticket master app tickets.
December 31, 2024
Unprompted review
Please don’t trust this site
Please don’t trust this site
They sell fake ticket . I bought 3 tickets for London fireworks and it was a total scam
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
I received fake tickets and only knew i…
I received fake tickets and only knew i front of the gate for London fireworks.
You ruined my new year evening.
I drove for 5 hours for this event.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Ticket fraud!
Booked a Ticket for Londons NYE Fireworks show.
At entrance they said the tickets are NOT valid and this is a ticket fraud!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
SCAM FAKE TICKETS
SCAM FAKE TICKETS, Send to may bank this is a fake company, many people couldn't get into the NEW YEARS FIREWORKS, REALLY SAD !!!!!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Scammerz
Thank you for selling me two dud tickets to the NYE fireworks in London which cost me a 71 year old pensioner £104 plus travelling and hotel costs. Before you say about checking our spam, we have and nothing.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Purchased tickets for NYE fireworks
Purchased tickets for NYE fireworks, but were not accepted at the gate.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
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