In Sept 24 we booked two best circle SEATING tickets for the Last Night of the Proms 2025. No tickets arrived so we started chasing TICKETAPT by e-mail two weeks before the event. Their website is... See more
TicketApt
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See what reviewers are saying
We bought tickets for The Last Night of the Proms for today, 13.09.2025 and have traveled especially to London from Berlin. No tickets, no replies to our e-mails - absolute scam!!! Ticketapt: get in... See more
Ii bought tickets for Coldplay in October 24 for the Wembley concert in August 25 . I never received the tickets even having received emails for weeks before saying not to panic everyone will recei... See more
When I first ordered tickets for The Last Night of the Proms I got an order confirmation and following me emailing a question, a prompt reply, so I was pretty optimistic. However part way through th... See more
Company details
Written by the company
TicketApt.com is a safe and secure marketplace for fans to purchase tickets to the world's top sports, concerts, festivals, theatre and many other live entertainment events.
Contact info
Creative Tower, Fujairah, PO Box 4422, n/a, Dubai, U.A.E.
- info@ticketapt.com
- ticketapt.com
Fake website!!
Fake website!!! We bought tickets to the NYE fireworks in London, got all the way to the event to find out this is scam. We will be going through our bank to get our money back and reporting this website. Do NOT trust!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
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nye fireworks
Received my tickets when they said, 48 hours before the event. Was kept in the loop throughout and emails explained everything well if not a hit long winded! But better to be thorough! Thanks
December 31, 2024
Unprompted review
Fake tickets
I bought tickets from your platform but now guard is not allowing me to enter for London Central Fireworks, they are saying only tickets from ticket master is real rest of them are fake. Yours is fake. Is it true?
Order# 153431
Contact 07501195580
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Fake tickets
I bought tickets for the London Eye fireworks, and when I arrived at the checkpoint, after they scanned the tickets (2 tickets), I was told that the tickets were fake, and I was not allowed to enter. I'm sorry for the time I wasted, the cold I endured, and the money I lost. I do not recommend this website at all. Beware of these scammers.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
I BOUGHT 2 TICKETS TO THE NYE LONDON AT…
I BOUGHT 2 TICKETS TO THE NYE LONDON AT THE RED ZONE, BUT THE TICKETS SENDED TO ME ON MY E-MAIL WERE FAKE.
YES, I’M GOING TO STAY THE NYE AT THE HOTEL!!!!!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
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Tickets not valid
My daughter and granddaughter have travelled to London this evening with their tickets from ticket apt and been denied access to the red zone saying only tickets from ticket master allowed. What a scam
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Fake
Fake! I bought tickets for the London new years fireworks and the tickets were fake!
they said they would contact me in 48 hours and im still waiting...
December 30, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Order#154107
Order#154107
We received 3 Green zone tickets for NYE fireworks London. We had initially made booking for red zone
All 3 are not being accepted, we were denied entry and told that we were scammed by Ticket apt.
Now we are stranded here and don't know what to do
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Fake tickets, scam company, massive L for me :(
Bought two tickets for pink entry for the nye fireworks and got turned away by the entrance due to them being fake- verified by the event staff and police officers working in the area, who said scams were quite common and these tickets were 100% fake. I’m going to contact the bank for a refund. DO NOT BUY FROM THIS SCAM COMPANY!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
they said it's a fake ticket and I just…
they said it's a fake ticket and I just kicked out from them
I am writing about london nye firework event
this is really annoying
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Was denied access at Gate
Was denied access at Gate. Said they were fake tickets. A lot of people have been denied too.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
My tickets are fake ???
My tickets are fake ???? I couldnt enter ?????
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Scam tickets
I bought tickets to see the New Year’s Eve fireworks in London, got the tickets sent in an email but there was a disclaimer to only open once. It’s okay I thought maybe it’s to deter people screenshotting. Red flag number 1. Went to wait in line at our designated ticket barrier and got told we’ve got fraudulent tickets and they won’t let us in. Came all the way to London for the fireworks and now we can’t even see them
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
Fake NYE London Fireworks tickets???
My daughter and her boyfriend just been escorted from the premises with the claim that they have fake tickets which they bought from Ticketapt. Anyone else having same issue?
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Scam!
Scam! Absolute scam!
They sold to me and my girlfriend tickets for the new year's fireworks in London and at the gate we've been informed that the tickets were FAKE
I HOPE THIS PEOPLE GET WHAT THEY DESERVE .
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
SOLD FAKE tickets to London NYE…
SOLD FAKE tickets to London NYE fireworks. AVOID AVOID AVOID these scammers
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
FAKE TICKET
I have received the ticket for London 2025 fireworks. However, we were told from the guards in front of the entrance that the tickets were FAKE!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Just been turned away from the nye…
Just been turned away from the nye fireworks being told my tickets are fake ! ADDITIONAL..It has now been 6 weeks since receiving the reply from Ticketatp and have received no contact and no compensation, it seems that their reply was for the benefit of those people reading this review. Please think twice before using this company ,I wish I has researched them before booking tickets judging by the Trust pilot scoring .
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Orderd New Years Eve Fireworks tickets…
My son ordered New Years Eve fireworks tickets almost a month ago and still not received - its now 5pm on New Year's Eve! Have sent numerous emails and no reply. Have checked spam and junk folders and nothing received. Complete scam of a company.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
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