In Sept 24 we booked two best circle SEATING tickets for the Last Night of the Proms 2025. No tickets arrived so we started chasing TICKETAPT by e-mail two weeks before the event. Their website is... See more
TicketApt
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought tickets for The Last Night of the Proms for today, 13.09.2025 and have traveled especially to London from Berlin. No tickets, no replies to our e-mails - absolute scam!!! Ticketapt: get in... See more
Ii bought tickets for Coldplay in October 24 for the Wembley concert in August 25 . I never received the tickets even having received emails for weeks before saying not to panic everyone will recei... See more
When I first ordered tickets for The Last Night of the Proms I got an order confirmation and following me emailing a question, a prompt reply, so I was pretty optimistic. However part way through th... See more
Company details
Written by the company
TicketApt.com is a safe and secure marketplace for fans to purchase tickets to the world's top sports, concerts, festivals, theatre and many other live entertainment events.
Contact info
Creative Tower, Fujairah, PO Box 4422, n/a, Dubai, U.A.E.
- info@ticketapt.com
- ticketapt.com
I bought 2 tickets for pink zone for…
I bought 2 tickets for pink zone for the NYE fireworks event but have not received any tickets so far.
My email from last night has not been answered.
Took the money but I got NO tickets!
The tickets were sent but there was no chance of getting through the guards since they let only pass people with tickets from ticket master.
If there is this guarantee of 100% real tickets, I want my money back!
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Advertisement
I didn’t receive my tickets for London firewoks’…
I didn’t receive my tickets for London’ s fireworks, it’s 4.30 p.m. My order is Order #157147] (26/12/2024), blue line tickets. I will go to economic police, because I paid 585 £for 3 tickets.
December 31, 2024
Unprompted review
Reply from TicketApt
Dear Customer,
We are aware of the problems with entry at the The Mayor of London’s Fireworks show.
We apologise greatly for any inconvenience caused, and know this is a special occasion for all those attending.
Approximately 15% of orders were denied entry, being told their tickets were fake, despite having valid tickets supplied from Ticketmaster. Stewards were actively targeting any tickets not purchased directly from Ticketmaster, stating tickets must be on the Ticketmaster app.
However, the vast majority of TicketApt customers gained access to the event with the ticket links provided.
We will be in touch in the next 48 hours with all customers who were denied entry to discuss compensation.
Thanks,
The TicketApt Team
Wrong tickets sent
I purchased tickets for new year fireworks red zone and they have send me 2 green zone and 1 red, me and my friends cannot go separately, i asked 2 days ago to either change one for green or 2 for red as we need to go together and they said will send today by 2 pm. Still no tickets even is like in 6 hours and they take forever to respond. I emailed multiple times both sales and info email and no response. If this is not sent by 4 pm today i will call my bank to report this as this is not what i paid for and it all makes it very stressful as we cannot plan anything accordingly because we dont have right tickets
December 31, 2024
Unprompted review
Reply from TicketApt
The correct tickets should be with you now and if not will be very soon.
TicketApt
I bought London EYE Fireworks ticket
I bought London EYE Fireworks ticket, but I only received order confirmation but not the ticket itself. It is now 13.34 PM in London and the event is tonight. I logged in to my ticketmaster account and I still have not received it. I sent them an email and no reply yet
Update: the link was sent at around 18.00 of the event day, went to the event and the ticket did not work, the worker said i got SCAMMED! DO NOT TRUST TICKETAPT, i got scammed and was not able to enter the event!
December 31, 2024
Unprompted review
Reply from TicketApt
The last tickets are currently being dispatched by our team. Although please do check your junk email to be sure not to miss them.
TicketApt
Not received my tickets for London…
Not received my tickets for London fireworks tonight could someone help me please ?
December 31, 2024
Unprompted review
Reply from TicketApt
The last tickets are currently being dispatched by our team. Although please do check your junk email to be sure not to miss them.
TicketApt
Advertisement
Still Waiting for My Ticket – london new year event
I am extremely disappointed with TicketApt. It’s now 1 PM, and I still haven’t received my ticket for the london new year event that starts in less than 8 hours. I’ve reached out to their support but haven’t received a proper response.
I expected better service, and this delay is causing unnecessary stress. TicketApt, please resolve this immediately and contact me to ensure I receive my ticket in time!
December 1, 2024
Unprompted review
Reply from TicketApt
The last tickets are currently being dispatched by our team. Although please do check your junk email to be sure not to miss them.
TicketApt
Booked my ticket on the 27th of…
Booked my ticket on the 27th of November 2024, for the New Year's London Fireworks event. I only received a confirmation email, but no tickets yet of course. This is a scam.
November 27, 2024
Unprompted review
Reply from TicketApt
The last tickets are currently being dispatched by our team. Although please do check your junk email to be sure not to miss them.
TicketApt
Where are our tickets !!!!
Where are our tickets !!!!
We booked on 7/12 and we were supposed to get the ticket within 72 houts
Before the event ,, less than 20 remaining
To mid night and still nothing received
December 31, 2024
Unprompted review
Reply from TicketApt
Hi there. As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
just took money and didn't get any ticket.
I booked 4 tickets to london eye fireworks which is tomorrow but I just got confirmation email and still didn't get any ticket!
I won't recommend them at all, this is my first and last time use their service. please be aware people I read reviews too late,
December 31, 2024
Unprompted review
Reply from TicketApt
Hi there. As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December (they are not sent automatically after purchase). You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
Advertisement
I bought a tickets for New Years Eve…
I bought a tickets for New Years Eve event as well….Event is tomorrow but i didn’t receive any answer from TicketApt to my emails, and also- I didnt received tickets yet…. Im sad and worried that they scammed me too.
December 30, 2024
Unprompted review
Reply from TicketApt
Hi there. As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Have a great evening!
Thanks for trusting in us, the TicketApt team.
Beware of this company
Beware of this company. It’s a scam. Purchased 4 Tickets for London New Year’s Eve Fireworks. I have not received the tickets and despite sending several emails to the company, I have not received any contact from them. I will be taking this matter further. If only I had checked out all the reviews first. I’m not the only one - several ppl wrote the same as me, and I have noticed that their reviews have been removed. Absolutely disgusting.
December 30, 2024
Unprompted review
Reply from TicketApt
Hi :) As stated in your confirmation email, tickets will be sent by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
no response when contacted got the same…
no response when contacted got the same email twice and looked like just a generated one.
i have just received my tickets but it looks like the most dodgiest thing ive ever seen someone help if they’ve got the same thought?
had a look in different websites and one says that’s the official page and to not buy if any where else so my fault really but
December 30, 2024
Unprompted review
Reply from TicketApt
Hi there :) As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
Solved. Haven’t received tickets 24 hrs before event
Problem solved.
You have to login to your ticketmaster account and then switch to UK account. This account must be with the same email you use to buy, do it with pc or tablet.
And your tickets will appear.
This company is valid but their instructions are not clear.
Hi there.
I haven’t received my tickets for my NYE London Fireworks event that I have tomorrow. I am very worried.
I have sent you emails and you have not answered.
My name is Miguel Rocha, I use this name at purchase.
December 30, 2024
Unprompted review
Reply from TicketApt
Hi there :) As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
Advertisement
Validity of London's New Year fireworks ticket
Updating my review after attending the event: My tickets (booked on 20/12 for Red Zone) were valid and we enjoyed the event. Thanks
Previous review:
I bought tickets from TicketApt for London's New Year fireworks, but they sent me the e-tickets with a disclaimer to not open the tickets until you reach the venue. I think I am scammed as well as the official website mentions that tickets booked from other agents are not valid.
I havent opened the ticket links as well yet
December 30, 2024
Reply from TicketApt
Hi there. We can assure you your tickets are valid and you have not been scammed :)
We have been in business for 5+ years and customer satisfaction is our number 1 priority.
Thanks for trusting in us, the TicketApt team.
I booked 2 tickets online for the NYE…
I booked 2 tickets online for the NYE firework show 2024 in London. I purchased the tickets on 13 Dec 2024 and up til now I don’t receive any tickets and response from them.Contact me please. I want my ticket
December 30, 2024
Unprompted review
Reply from TicketApt
Hi :D As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
I have purchased three tickets for… London Fireworks
I have purchased three tickets for London Fireworks on 21/12/2024 and still haven´t received any of my tickets!! The event is tomorrow and I have tried to contact them but have not heard anything back. The only thing I have is the confirmation email and that´s it.
If I don´t receive my tickets in time, I will take all the legal actions possible, because this is an absolute disrespect with a customer.
I would never recommend this site, absolute horrible!!!!!
December 30, 2024
Unprompted review
Reply from TicketApt
Hi there. As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
Tickets not yet received for NYE fireworks in London
I booked 2 tickets online for the NYE firework show 2024 in London. I purchased the tickets on 13 Dec 2024 and up til now I don’t receive any tickets and response from them.
December 13, 2024
Unprompted review
Reply from TicketApt
Hi :) As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
Advertisement
London New Year Eve tickets…
Looks like London New Year Eve tickets are now received. Thanks
December 30, 2024
Unprompted review
Reply from TicketApt
Hi there. As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We can assure you we are not a scam site and the tickets are valid.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
I bought tickets for new year fireworks…
I bought tickets for new year fireworks in London on this app.
When can I expect the tickets?
Have seen a lot of bad reviews on here and people not receiving their tickets etc
Can you let me know please when to expect the tickets as I can't access the my account area on the site
December 28, 2024
Unprompted review
Reply from TicketApt
Hi there. As stated in your confirmation email, all customers will receive their tickets by 1pm on 31st December. You should have now received your tickets. If for any reason you haven't, please email us at info@ticketapt.com.
We have been in business for 5+ years and customer satisfaction is our number 1 priority. I appreciate awaiting tickets can be stressful, however we assure you have received your tickets (please check SPAM/JUNK folders) - and if you have any issues, we are on hand via email to help.
Thanks for trusting in us, the TicketApt team.
bad experience I do not recommend…
bad experience I do not recommend buying tickets here. tickets are sent through intermediaries and it is not possible to download them
December 20, 2024
Unprompted review
Reply from TicketApt
Tickets are now delivered in many different ways.
We do hope you enjoy the event
TicketApt
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.