TicketApt 

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See what reviewers are saying

Rated 1 out of 5 stars

In Sept 24 we booked two best circle SEATING tickets for the Last Night of the Proms 2025. No tickets arrived so we started chasing TICKETAPT by e-mail two weeks before the event. Their website is... See more

Rated 1 out of 5 stars

We bought tickets for The Last Night of the Proms for today, 13.09.2025 and have traveled especially to London from Berlin. No tickets, no replies to our e-mails - absolute scam!!! Ticketapt: get in... See more

Rated 1 out of 5 stars

Ii bought tickets for Coldplay in October 24 for the Wembley concert in August 25 . I never received the tickets even having received emails for weeks before saying not to panic everyone will recei... See more

Rated 3 out of 5 stars

When I first ordered tickets for The Last Night of the Proms I got an order confirmation and following me emailing a question, a prompt reply, so I was pretty optimistic. However part way through th... See more

Company details

  1. Event Ticket Seller

Written by the company

TicketApt.com is a safe and secure marketplace for fans to purchase tickets to the world's top sports, concerts, festivals, theatre and many other live entertainment events.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

tickets came but poor customer service

My tickets arrived a week before the event and the semi finals were incredible. I am quite unhappy with the customer service however, as when inquired about when my tickets would arrive, they said it may arrive potentially on the day of the match which would be unacceptable

June 27, 2024
Unprompted review
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Rated 5 out of 5 stars

recommend …

long wait for tickets but TicketApt always replied to my e mails and sent the tickets as soon as they were released. would recommend

June 21, 2024
Unprompted review
Rated 3 out of 5 stars

Tickets not received.

Tickets for Oasis definitely maybe on 27th June not received!!!!

Update: tickets now received so added a star. Still frustrating it required my intervention and sending tickets did not meet the commitment they previously gave.

I now understand how they operate and it makes sense.

They buy tickets late cheap tickets and profit from the saving on their original selling price.

Buyer beware, there is a risk they won’t be able to get any tickets for events, in which case you get a refund. That might be ok for those willing to accept the disappointment of missing out on the event.

June 24, 2024
Unprompted review
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Reply from TicketApt

Hi Dan - We are very sorry for the late delivery of your tickets and for the your patience. You should now have received your tickets. We hope you enjoy the event :)

Rated 1 out of 5 stars

Can't access tickets for an event in 10 days

I ordered my tickets almost three months ago, and have not gotten any sort of confirmation or access to the tickets since the initial booking confirmation. Seems illegitimate and am nervous about never receiving them. Would not recommend.

June 23, 2024
Unprompted review
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Reply from TicketApt

Dear Customer - Please can you email us with your order reference and event and our team will get back to you. We can not see any communication from yourself recently. Many thanks.

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Rated 1 out of 5 stars

today I bought 4 tickets for the…

today I bought 4 tickets for the Belgium-Romania match and no confirmation came. I think it's a joke.
I sent an email and it says not my data as I bought.
I think it's a ghost site and there's no point in buying it. I also have a picture of the payment made.

June 21, 2024
Unprompted review
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Reply from TicketApt

Dear Stanley - Unfortunately it seems you were a victim of a fake website account set up in our name, which we have recently been made aware of. They have been specifically targeting customers interested in Euros 2024. We have informed the relevant hosting company and they have assured us this has been shut down. Whilst we understand your frustration this would not have anything to do with TicketApt and the only website address we have is www.ticketapt.com - we are sorry you have had this experience.

Rated 5 out of 5 stars

I was a bit nervous at first after…

I was a bit nervous at first after reading some of the reviews but everything went smoothly. You responded to my messages straight away and sent the tickets to the app a week before the game. Thank you very much. I would recommend and would use again in the future.

June 20, 2024
Unprompted review
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Reply from TicketApt

Many thanks Stu for your feedback - we hope you enjoyed the game.

Rated 3 out of 5 stars

Less than 8 hours before Taylor Swift…

Less than 8 hours before Taylor Swift at Wembley and the tickets still have not arrived despite reassurances to the contrary. Update: they arrived about an hour after posting this review which was an enormous relief for everyone!

June 21, 2024
Unprompted review
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Reply from TicketApt

Many thanks for your feedback Jane - we understand your frustration receiving your tickets so late and your patience was much appreciated. We do try to get tickets to customers as early as possible, however on this occasion there had been an admin error, hence the late delivery. We hope you had a great time at the concert :)

Rated 4 out of 5 stars

sorted!

After a bit of a bumpy ride and lots of nervousness about the legitimacy the tickets did arrive 4 days before the game and the sales team did quickly sort a problem they created. All good now

June 20, 2024
Unprompted review
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Reply from TicketApt

Thank you Dorje for your feedback and for your patience while we sorted out the problem. We hope you enjoy the match :)

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Rated 1 out of 5 stars

Tickets did not arrive

I booked tickets for the Turkey v Portugal Euro 2024 game on 22nd June through TicketApt but I have not received the tickets. UEFA have told me also that I will not be able to get into the stadium with unauthorised tickets. So I am very worried now that I won’t get any tickets and even if I do I don’t know if I’ll be able to get in.
I will update this if I get the tickets and if I get in.
Well the match was yesterday and we did not get our tickets!!!!
Update: we were sent tickets for a different match the following day in a city we weren’t going to. It was a mistake they said. Also the value of those tickets was about a quarter of what we paid.
TicketApt did apologise and I returned them to the seller. TicketApt have refunded me the money but 100% not 110% which is what it says on their website.
So I would advise you not to use this company and to always buy from the original source.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

I bought 3 tickets for Belgium

I bought 3 tickets for Belgium - Romania in March, I have answers to each of my emails which is already good news, they tell me that the tickets can arrive 48 hours before the event but despite everything, the stress settles in not having received the places yet, I hope to be able to replace my 3 stars with 5 in the days to come..
Update : received 4 days in advance

June 19, 2024
Unprompted review
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Reply from TicketApt

Thank you for your feedback Nolan and thank you for your patience. We hope you enjoyed the match :)

Rated 4 out of 5 stars

Less than 12 hours to the event and I…

Less than 12 hours to the event and I have still not received my 5 tickets for Scotland v Switzerland at the euros. Really hoping salesapt can let me know what's happening. They have emailed to let me know tickets are safe but nothing received yet....

The tickets for this event did eventually come through. Nerve wracking but they came.

June 19, 2024
Unprompted review
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Reply from TicketApt

Dear Customer - Rest assured your tickets are 100% secured. Your tickets will be with you in time for the match. We apologise if you did not receive a response in time, our team are working very hard to ensure all emails are responded to although sometimes we understand it is frustrating if you do not receive a response straight away. We appreciate your patience.

Rated 5 out of 5 stars

Tickets for Hungary-Switzerland

I bought 2 tickets for the Hungary-Switzerland game at the Euros. Since this site had the best price between second-hand ticket portals, I chose TicketApt, but I had doubts about them. However, they didn’t let us down. They answered my e-mails all the way and the tickets arrived 5 days before the match. The only problem was that the tickets was in that part of the stadium, in which the Swiss fans sat, but we could make it to the Hungarian fans. So all in all, it was a great experience, I can only recommend TicketApt.

June 15, 2024
Unprompted review
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Reply from TicketApt

Thank you Szaboics for your feedback. We hope you enjoyed the match :)

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Rated 2 out of 5 stars

Might be a scam…

Purchased two tickets for Italy Spain this Thursday and did not receive the tickets less than 40 hours before the game.
I’m starting to think that we got scammed and the support platform do not answer…
I’ll update and change my note if I receive them

June 19, 2024
Unprompted review
TicketApt logo

Reply from TicketApt

Dear Customer - Rest assured your tickets are 100% secured. Your tickets will be with you in time for the match. We apologise if you did not receive a response in time, our team are working very hard to ensure all emails are responded to although sometimes we understand it is frustrating if you do not receive a response straight away. We appreciate your patience.

Rated 5 out of 5 stars

I’m very disappointed with my…

I’m very disappointed with my experience I bought the tickets for the EURO game France Vs Netherland category 1 almost 2K spent last week, and still I have not received my tickets the sent me instructions to download the app and they say to contact them after that but nothing seems to happen, it’s difficult to receive a real response from the team, they are changing the time when I’m suppose to receive the tickets and I traveled from America to find out I may be scammed. I really want my tickets, I have contacted the email sales ticket apt several times and I still have not my tickets
Update: I have received the tickets today but I have to say that was stressful to wait on those tickets my recommendation is to keep in mind that the tickets will come later.

June 17, 2024
Unprompted review
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Reply from TicketApt

Dear Customer - Rest assured your tickets are 100% secured. Your tickets will be with your in time for your match. We apologise if you did not receive a response in time, our team are working very hard to ensure all emails are responded to although sometimes we understand it is frustrating if you do not receive a response straight away. We appreciate your patience.

Rated 4 out of 5 stars

I purchased Euro 2024 tickets 2…

I purchased Euro 2024 tickets 2 quantities, though the tickets are for semifinal match , the date of which is almost 20 days from now.
But I am scared , if I don’t get those tickets on time, since we will be travelling all the way from India to Germany for the match and expended almost 1900 euro for the tickets only.
Although I am fully satisfied with my purchase from the TicketApt, now waiting for the tickets.
I will surely come up with 5 star when I receive the tickets beforehand.
Till then experience here is smooth and satisfying.

June 17, 2024
Unprompted review
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Reply from TicketApt

Thank you Chandan for your review. Rest assured your tickets are secured and you will receive them in good time for your match.

Rated 5 out of 5 stars

I'm not sure if I will get the tickets

I bought 4 tickets to see the Turkey vs Portugal match on Saturday 22 June. It's the first time, I have tried this platform. And right now I'm a bit stressed and disappointed that I still haven't received the tickets. So I'm hoping I will get them in time for Saturday's game, so I can make the trip to Germany. If I do get them, i will give them a thumbs up !

Update : I received my 4 tickets 36 hours before the game.

June 18, 2024
Unprompted review
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Reply from TicketApt

Dear Matteo - Rest assured your tickets are 100% secured. Your tickets will be with your in good time for you match. Our team are working very hard with this event and we appreciate your patience.

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Rated 1 out of 5 stars

On 19.12.2023 I bought tickets via…

On 19.12.2023 I bought tickets via
ticketapt.com
360£

Now the vendor is unresponsive and I don't have my tickets.

UPDATE: They did reply and I will change the rating and I update the experience as soon as I receive the tickets.

June 18, 2024
Unprompted review
TicketApt logo

Reply from TicketApt

Dear Vid - We have responded to your emails. TicketApt is not a scam website and your tickets are 100% secured. Many thanks.

Rated 4 out of 5 stars

Very frustrating

Tickets came 24 hours before the match .
Worried a bit but finally I got them

June 17, 2024
Unprompted review
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Reply from TicketApt

Thank you for your feedback. We apologise for the late delivery but we hope you enjoyed the match.

Rated 3 out of 5 stars

i brought my tickets tur vs geor,

i brought my tickets tur vs geor,, back in march, i paid 400 pounds, were 48 hours away from the match and im still waiting, i sent uefa an email,, and the reply was shocking,, they say,,, tickets brought from third parties are not valid 😡😡

June 16, 2024
Unprompted review
TicketApt logo

Reply from TicketApt

Dear Belkin - Rest assured your tickets are 100% secured and will be with your in good time for you match. Our team are working very hard to ensure all emails are responded to although sometimes we understand it is frustrating if you do not receive a response straight away. We appreciate your patience.

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