TicketApt 

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See what reviewers are saying

Rated 1 out of 5 stars

In Sept 24 we booked two best circle SEATING tickets for the Last Night of the Proms 2025. No tickets arrived so we started chasing TICKETAPT by e-mail two weeks before the event. Their website is... See more

Rated 1 out of 5 stars

We bought tickets for The Last Night of the Proms for today, 13.09.2025 and have traveled especially to London from Berlin. No tickets, no replies to our e-mails - absolute scam!!! Ticketapt: get in... See more

Rated 1 out of 5 stars

Ii bought tickets for Coldplay in October 24 for the Wembley concert in August 25 . I never received the tickets even having received emails for weeks before saying not to panic everyone will recei... See more

Rated 3 out of 5 stars

When I first ordered tickets for The Last Night of the Proms I got an order confirmation and following me emailing a question, a prompt reply, so I was pretty optimistic. However part way through th... See more

Company details

  1. Event Ticket Seller

Written by the company

TicketApt.com is a safe and secure marketplace for fans to purchase tickets to the world's top sports, concerts, festivals, theatre and many other live entertainment events.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fearful this is a scam!

Feeling fearful because we’re two days away from the Eurocup 2024 game in Leipzig we spent over $800 dollars on (just for tickets, this is not including the transportation and the hotel expenses!!!) and we still haven’t received our tickets. We have followed all the instructions on how to download the tickets via the app, and we keep getting the same email with the same instructions. We fear we may have fallen into a scam.

June 15, 2024
Unprompted review
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Reply from TicketApt

Dear Customer - Rest assured your tickets are 100% secured and TicketApt is not a scam. Your tickets will be with your in good time for you match. We apologise if you did not receive a response in time, our team are working very hard to ensure all emails are responded to although sometimes we understand it is frustrating if you do not receive a response straight away. We appreciate your patience.

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Rated 3 out of 5 stars

Really wondering why some people…

UPDATE: I did get the tickets in the end, BUT a mere 8 hours before the event which goes against their policy. I was this close to cancelling the event on my end. Even though I did receive the tickets eventually, the emotional distress leading up to it was too much and not worth the price I paid (more than double the original price).

Their sales team is responsive, but too reliant on flaky and super slow individual sellers. I don’t think I’ll ever use this service again.

June 14, 2024
Unprompted review
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Reply from TicketApt

Dear Lisa - Rest assured your tickets are 100% secured and will be with your in good time for you match. We apologise if you did not receive a response in time, our team are working very hard to ensure all emails are responded to although sometimes we understand it is frustrating if you do not receive a response straight away. We appreciate your patience.

Rated 1 out of 5 stars

Now fearing this is all a big SCAM

Now fearing this is all a big SCAM!
Emailed ….. no reply. Phoned…. No answer. No live chat. No reply on this trust pilot. 1000 spent on last night of the proms tickets that I don’t think will ever arrive. Feeling foolish.
Don’t waste your money people

June 14, 2024
Unprompted review
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Reply from TicketApt

Dear SC SC - Rest assured your tickets are 100% secured and will be with your in good time for your event. We apologise if you did not receive a response in time, our team are working very hard to ensure all emails are responded to although sometimes we understand it is frustrating if you do not receive a response straight away. We appreciate your patience.

Rated 1 out of 5 stars

Ticket apt useless ordered tickets for…

Ticket apt useless ordered tickets for England Denmark they sent me Serbia England , but even then they have sent me to the Serbia England at 6 pm that isn’t even that game it’s another one now they have amended my receipt (I still have original) to suit them hours awful service

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Bought from this site multiple times

Bought from this site multiple times. EUROS this time around. Always reliable. Becoming my "go-to" recently for tickets.

June 1, 2024
Unprompted review
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Reply from TicketApt

Thank you Boja for your kind review and for your continued custom - enjoy the 2024 Euros :)

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Rated 5 out of 5 stars

Smooth and easy

Smooth and easy! Buying Euros tickets was defo hassle free. Defo recommend!

May 25, 2024
Unprompted review
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Reply from TicketApt

Thank you Cuzza for your review - enjoy the 2024 Euros

Rated 2 out of 5 stars

Bought my Euro 2024 tickets back in…

Bought my Euro 2024 tickets back in December, got email I need to download UEFA app and contact them back. So far sended 2 emails no reply and match is in 4 days.. Hope this is resolved soon next 48 hrs

June 5, 2024
Unprompted review
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Reply from TicketApt

Dear Customer - We can see your tickets were transferred to you on 13/06/24 in good time for your match. We apologise for any inconvenience caused and hope you enjoyed the match. Kind regards.

Rated 4 out of 5 stars

I bought tickets months ago for Olivia…

There was an issue which was luckily resolved and had an upgrade due to the inconvenience. So great communication after I managed to ger into contact.

I bought tickets months ago for Olivia Rodrigo in O2 the concert is on Saturday and still haven’t received my tickets. I had an email saying I will get them in 24hours and still haven’t received them. There is no contact number either for them. I really hope there’s a delay and I receive them but I am in a bit of a panic and emailed multiple times

May 16, 2024
Unprompted review
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Reply from TicketApt

Hi Nimrah, we do apologise for the late dispatch on these tickets. Our aim is to always deliver tickets at least 3 days before an event. We are pleased we were able to deliver your upgraded tickets in time for the event, and we hope you enjoy your experience tomorrow night. Thanks

Rated 1 out of 5 stars

My partner bought 2 Olivia Rodrigo…

My partner bought 2 Olivia Rodrigo tickets for the 14th May. He bought them in October. We were supposed to have received them by now. The concert is in 48 hours and we have had no tickets and no reply to his emails. If they don’t get sent to us tomorrow I am going to be heartbroken we have just driven 6 hours to London.

May 12, 2024
Unprompted review
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Reply from TicketApt

Hi Beth - I believe our email has crossed over with your review here. We apologise for the delay in receiving your tickets but these were sent earlier today and you should hopefully have received them now. We hope you enjoy the concert :)

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Rated 1 out of 5 stars

Ticket APT is a scam

Ticket APT is a scam! They are selling tickets to the RHS Chelsea Flower Show for £225! They are £95 from the RHS Website. Nothing extra is included-I checked and they make sure to say Face value £100 underneath. Lucky we thought to shop around. Scalping in broad daylight!

April 4, 2024
Unprompted review
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Reply from TicketApt

TicketApt is a secondary marketplace, and prices may be above or below face value. In many cases TicketApt will pay over face value to obtain the tickets. The main factors to take into account include the cost of purchasing the ticket, the difficulty in obtaining the ticket, the market value of the ticket and the public demand. Once prices are established they will fluctuate depending on supply and demand.

Rated 1 out of 5 stars

Ticket APT is a big racket of Scam

Ticket APT is a big racket of Scam
Big Scam Big Scam. Big Scam Big Scam Big Scam Big Scam Big Scam Big Scam Big Scam Big Scam Online thief Online Thief

April 3, 2024
Unprompted review
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Reply from TicketApt

Dear Anil - We have tried to reassure you that TicketApt is not a scam but to no avail. We have replied to all of your emails to explain that tickets are not sent out immediately upon placing an order. Tickets are not released by event organisers until closer to the time of the event, this is out of our hands. Once tickets are released we send them on to customers. Tickets are usually delivered around 5-7 days before the event date. Thank you.

Rated 5 out of 5 stars

England vs Brasil at Wembley

England vs Brasil at Wembley. Awesome seats just 10 rows back. As promised the tickets were delivered electronically with concise instructions. We printed them easily, we accessed the stadium without any drama. Simples!!!!!!! Thank you Ticketapt for the amazing experience and the fantastic seats. Will definately recommend and use again.

March 23, 2024
Unprompted review
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Reply from TicketApt

Thank you Ian - we are happy to hear you enjoyed the event and appreciate your feedback. :)

Rated 5 out of 5 stars

rugby ticket

I wanted to get last minute ticket for portugal playing wales in rugby world cup and my friend recommend this company i was very happy with my ticket and easy payment. answers my emails quickly. thank you

September 16, 2023
Unprompted review
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Reply from TicketApt

Thanks Tiffany! We're pleased to hear you had a good experience. Building a trustworthy reputation is of the upmost important to us

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Rated 1 out of 5 stars

SCAM SCAM SCAM STEER CLEAR

Absolute and total scam. Paid for tickets and didn't even get a confirmation email. No record of my tickets for 7 months time. I'm told I'll get then 3-4 days beforehand. No cancellation. No refund. No one on live chat. No contact number. Not able to log into my 'customer account' SCAM SCAM SCAM. My tickets were for the Olympics not for the Night at the Proms. They reply to your review to make it look like they have good customer service but in reality they haven't even replied to any of my 3 emails and despite their response to my negative review I still haven't received any confirmation email.

December 3, 2023
Unprompted review
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Reply from TicketApt

Hi Patricia, on rare occasions confirmation emails may not reach customers automatically. Your order confirmation has been manually resent to the email address on your order. For The Last Night of The Proms, tickets are always released on the week of the event. This has been the case for many years now, and is stated on the event page under Ticket Delivery. Whilst we aim to have our live chat service open as often as possible, we are always contactable on sales@ticketapt.com for any other questions you may have, and aim to reply to all customers within 3 working days. Please be assured your order is 100% secure and all orders on TicketApt are guranteed.

Rated 5 out of 5 stars

Everything went very smoothly

Everything went very smoothly. Initially I was concerned because I had booked the tickets 2 years ago but I needn't have worried. Received replacement tickets in good time and from there on there were no hitches. We travelled easily from Victoria by bus; the Hall seats were comfortable, our view was good, the performance excellent. Can't fault it. Thank you.

September 9, 2023
Unprompted review
Rated 4 out of 5 stars

It works

It works! Maybe you will find cheaper tickets for "last night of the proms at Royal Albert Hall" on other places, but sometimes they sell them several times. So it's your own choice. It's very expensive but you can trust.

September 9, 2023
Unprompted review
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Rated 1 out of 5 stars

Last night of the proms

Event - last night of the proms

I watched last night of the proms with my mum and when she went to bed i decided to buy two tickets to next years event as a treat because she has been battling cancer this year. The next day she told me that she only has 6 months to live. I have contacted ticket apt for a refund because she wont be here in time for next years show. I have told them all of this and that i would prefer to use the £1500 i paid for the tickets to make her last christmas special. And they refused, the woman i spoke to sound like a robot citing the terms and conditions over again and had absolutely no compassion or sympathy. I told her that there are only 8 tickets left for the seats i paid for and that it is a highly sort after event. So they would easily be able to resell the tickets but she didnt care. I can only think that in this situation that it is a scam. I noticed the address for ticket apt is a P O Box in Dubai and they dont have s phone number to contact them on. It was also pointed out on these reviewe that the real tickets for last night of the proms 2024 arent even on sale yet. If you are going to reply please explain why you are denying me giving my mum a special last christmas.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Booked for the Last Night of the Proms

Booked for the Last Night of the Proms, great service the tickets arrived over a week before the event and great seats. HIGHLY RECOMMENDED

September 9, 2023
Unprompted review
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Reply from TicketApt

Thank you for your feedback Mark, we are happy to hear you enjoyed the event :)

Rated 1 out of 5 stars

Failure to respond.

E-mailed you. I could not make the event from the US West Coast and wanted to dispose of the two tickets. Never got any kind of a response. So, I'm out a couple of thousand US dollars for absolutely nothing.

September 9, 2023
Unprompted review
TicketApt logo

Reply from TicketApt

Dear Customer - Whilst we are sorry to hear that you were unable to attend this event - your tickets had already been sent to you via email and we would therefore have been unable to re-sell your tickets for risk of duplication/fraud. If you had been in touch sooner we may have been able to assist you on this occasion. Kind regards.

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