TicketApt 

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See what reviewers are saying

Rated 1 out of 5 stars

In Sept 24 we booked two best circle SEATING tickets for the Last Night of the Proms 2025. No tickets arrived so we started chasing TICKETAPT by e-mail two weeks before the event. Their website is... See more

Rated 1 out of 5 stars

We bought tickets for The Last Night of the Proms for today, 13.09.2025 and have traveled especially to London from Berlin. No tickets, no replies to our e-mails - absolute scam!!! Ticketapt: get in... See more

Rated 1 out of 5 stars

Ii bought tickets for Coldplay in October 24 for the Wembley concert in August 25 . I never received the tickets even having received emails for weeks before saying not to panic everyone will recei... See more

Rated 3 out of 5 stars

When I first ordered tickets for The Last Night of the Proms I got an order confirmation and following me emailing a question, a prompt reply, so I was pretty optimistic. However part way through th... See more

Company details

  1. Event Ticket Seller

Written by the company

TicketApt.com is a safe and secure marketplace for fans to purchase tickets to the world's top sports, concerts, festivals, theatre and many other live entertainment events.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

The tickets were not sent

The tickets were not sent!
Night of the Proms 2023 London.

No reaction from TicketApt.
Fly and Hotel in London for Nothing.

No more TicketApt !!!
Absolutly dubios !!!

Die Tickets für night of the Proms kamen nie bei mir an. Keine Reaktion von TicketApt. Flug und Unterkunft für umsonst. Nie wieder TicketApt !!!
Absolut unseriös !!!

September 10, 2023
Unprompted review
TicketApt logo

Reply from TicketApt

Dear Customer,

We have replied to your email with proof that your tickets were sent to you as an attachment.

The attachment proves that the tickets were actually emailed to you on 4th September, 5 days before the event.

If you check your email inbox or junk/spam folder, you will see the email with the tickets.

If you had got in touch with us sooner we could have re-sent these tickets and rectified the situation.

With kind regards


Lieber Kunde,

Wir haben auf Ihre E-Mail mit dem Nachweis geantwortet, dass Ihnen Ihre Tickets als Anhang zugesandt wurden.

Der Anhang beweist, dass Ihnen die Tickets tatsächlich am 4. September, 5 Tage vor der Veranstaltung, per E-Mail zugesandt wurden.

Wenn Sie Ihren E-Mail-Posteingang oder Junk-/Spam-Ordner überprüfen, sehen Sie die E-Mail mit den Tickets.

Wenn Sie sich früher mit uns in Verbindung gesetzt hätten, hätten wir diese Tickets erneut senden und die Situation beheben können.

Mit freundlichen Grüßen

Rated 1 out of 5 stars

I bought 6 x Rugby World Cup Quarter…

I bought 6 x Rugby World Cup Quarter Final tickets for September for my boss and clients...
which were certainly not cheap.... I still have not received these, I have emailed, I have tried to start a live chat and I have sent a contact me form through the website, all of which I haven't received any response to.
I need to get these tickets by the end of this week for my boss so he can book flights.

August 31, 2023
Unprompted review
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Rated 5 out of 5 stars

After being let down by another ticket…

After being let down by another ticket company I ordered tickets on the day of the event, I received an email & then tickets were uploaded to the app within a couple hours! Brilliant service, thank you!

July 18, 2023
Unprompted review
Rated 4 out of 5 stars

I have been trying to contact Ticketapt…

UPDATE - tickets came via email the day after my review and although still unsure, they were fine and we got into the gig no problem. We did think the £12.50 charge for E tickets was a bit steep though considering the price paid for resale tickets.

I have been trying to contact Ticketapt with no reply on live chat or email. I paid for tickets back in October 22 for gig next week and worried I wont receive them and lose a substantial amount of money.

May 30, 2023
Unprompted review
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Rated 5 out of 5 stars

I purchased tickets to the Giants vs…

I purchased tickets to the Giants vs Green Bay game in London and we were traveling from the US 2 days before the game to England. I was really nervous about buying second hand tickets and traveling to another country not knowing if it would be a scam or not. It was such an easy and great experience buying tickets here. We got the QR code sent to us electronically and everything worked out great.

October 9, 2022
Unprompted review
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Rated 5 out of 5 stars

I ordered tickets at Tottenham for the NFL

I ordered the NFL tickets at Tottenham Hotspur for my sons 25th birthday. He’s never been to a match & been a fan of the Green Bay Packers since he was 11. Chuffed wasn’t the word being able to see them for the first time & them coming to the UK. He just loves American football. We use to say we wish they did an GCSE in school in the NFL he’d get top marks at sch haha.
From ordering my tickets from TicketApt & receiving was a doddle. They had fabulous seats better than i ordered with the view.
I was getting worried as my last week arrived before NFL match, though they said tickets would sent up to a couple of days before. As a worried mum I emailed them, they returned an email saying they would be with me within the next 24hrs, which they were.
My son & husband had the best day with he said great atmosphere too.
Thank you TicketApt
Id recommend them for buying tickets.

October 9, 2022
Unprompted review
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Rated 5 out of 5 stars

Tickets for NFL in London 2022

I ordered tickets for the NFL game in London, on october 9. (Packers VS Giants)
I was in contact with supportchat one time, because I had questions about the seating, and I got answer almost immediately.
Great assistance! I will absolutely use TicketApt the next time.

October 9, 2022
Unprompted review
Rated 5 out of 5 stars

NFL London

Bought tickets for NFL game in London through TicketApt. I was a little worried when I had not received the tickets 1 week before the event. So I wrote to customer service and they assured me that this was normal procedure for these types of events. I then received the tickets on mail 5 days before game day. I can not complain everything was as expected. 5 stars.

October 2, 2022
Unprompted review

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