App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had several wonderful experiences, good qualities of fresh tasty food. But three times I have been disappointed... small quantities of cheap food. The worst was the $8 surprise meal from an India... See more
Company replied
I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... t... See more
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Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform... See more
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Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
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When I picked up pizza from pizzerias…
When I picked up pizza from pizzerias for 7 bucks, it was always a whole pizza, and so were my friends, but here it was 3 slices for 6 dollars, and the sauce was so sour that I just threw it in the trash.
July 28, 2026
Unprompted review
Reply from Too Good To Go
thank you for your feedback. We're sorry to hear that your Surprise Bag did not meet your expectations.
We understand how disappointing it can be when the quantity and quality of the food differ from what you've experienced at other partners. While the contents of Surprise Bags can vary depending on the available surplus, they should still provide the advertised value and be suitable for consumption.
We're also sorry to hear that you found the pizza sauce unpleasant enough that you had to throw the food away. That is certainly not the experience we want our users to have.
Thank you for taking the time to share your experience. Your feedback helps us continue working with our partners to improve the quality and consistency of Surprise Bags.
The app is easy to use to claim an…
The app is easy to use to claim an offer and the process of picking up my surprise bag was very easy. The quality of food that I received was great, too.
July 27, 2026
Unprompted review
Trying new stuff
Everything so far has been good and we have tried 2 different businesses that we didn’t know about before and really liked.
July 26, 2026
Unprompted review
Easy to navigate
July 27, 2026
Unprompted review
Deserve a ZERO STAR
If there is a 0 star, I would choose that one.
I paid on-line and received confirmation timed 8:47pm. The store closed at 8pm.
So I went to the store the next morning around 11:15 am.
Store was unable to accept my order #. Because they say it was for the day before.
And I reached out to TooGoodToGo to get refund my money back.
They say I did not cancel 2 hrs before store close. Even though I paid on-line after the store’s specific pick up time.
In reality, TooGoodToGo took my money, does not have to share with the store, and I did not get the surprise bag, and TooGoodToGo will not refund my money.
Deal with this company on your own risk!!!!!
I am closing my account immediately!
July 28, 2026
Unprompted review
Reply from Too Good To Go
thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand why this situation would be so frustrating.
If your order confirmation was received after the pickup window had already ended, we understand why you expected the order to be handled differently. We're sorry to hear that you were unable to collect your Surprise Bag and that you were left feeling dissatisfied with the outcome of your refund request.
If this issue has not yet been fully reviewed, we encourage you to contact our support team again through the Help Centre in the app. Every request is reviewed individually, and we'll be happy to take another look at the details of your order.
We appreciate you bringing this to our attention. Feedback like yours helps us identify and improve situations where the ordering and pickup experience does not work as intended.
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear that you were disappointed with the lack of variety in your Surprise Bag.
Because Surprise Bags contain unsold surplus food at the end of the day, we cannot guarantee a specific variety of items in each bag. However, we work closely with our partners to ensure that every bag meets our quality standards and promised value, and we are sorry that this order fell short of your expectations. Please reach out to our support team through the Help Centre in the app so we can look into this further for you.
Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
I didn’t get there time to pick it up
July 29, 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are sorry to hear that you were unable to make it in time for your pickup window.
We work closely with our partners to set clear collection times so they can prepare and reserve your Surprise Bag, and we are sorry for the disappointment caused when a pickup is missed. Please reach out to our support team through the Help Centre in the app so we can look into this further for you.
Your feedback helps us improve, and we appreciate your support in reducing food waste.
Too Good To Go
Great procedure for getting me in and…
Great procedure for getting me in and out. Went quickly even though they were busy.
July 29, 2026
Unprompted review
Bad deal 3 things in my bag a burrito…
Bad deal 3 things in my bag a burrito and 2 eggs and a fruit punch sorry it’s not worth it at all
July 28, 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are very sorry to hear that you were disappointed with the items received and felt the order lacked value.
We work closely with our partners to ensure quality and adequate value in every Surprise Bag, and we are sorry that this order fell short of your expectations. Please reach out to our support team through the Help Centre in the app so we can look into this further for you.
Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
It is not easy to find deals and the…
It is not easy to find deals and the ones that exist are home quickly. Consider expanding your outreach.
Also, I wrote a review too quick and was not able to change or amend it, so that made me sad.
July 28, 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience and feedback. We are sorry to hear about the difficulties you encountered finding available Surprise Bags and your frustration with not being able to edit your review.
We work closely with our partners to expand our network and bring more stores onto the app, and we are sorry that the current availability fell short of your expectations. Word of mouth is also very important to us, so if you have any favorite local stores you would love to see on Too Good To Go, please feel free to tell them about our platform.
Regarding your review, for transparency, once a review is submitted, it cannot be reopened or modified. However, if you have additional feedback about your order that you would like us to escalate directly to the store, please reach out to our support team through the Help Centre in the app so we can look into this further for you.
Your feedback helps us improve, and we truly appreciate your support in reducing food waste.
Too Good To Go
Seamless experience
Seamless experience. Food was ready and portion was generous.
July 28, 2026
Unprompted review
Pick up was super quick and easy
Pick up was super quick and easy. It was a nice assortment of bakery items, good quality.
July 28, 2026
Unprompted review
All items were very stale and too hard…
All items were very stale and too hard to even chew. The muffin included had mold on it.
July 28, 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are very sorry to hear that the items received were stale, hard to chew, and contained mold.
We work closely with our partners to ensure food quality and safety, and we are sorry that this order fell short of our standards. Please reach out to our support team through the Help Centre in the app so we can look into this further for you.
Your feedback helps us improve, and we appreciate your support in reducing food waste.
Too Good To Go
Excellent
Reserving my bags was simple, and collecting was perfect. The items I received (cake and scones) were fabulous, tasty, and fresh, and an excellent price. I will definitely use the app again.
July 28, 2026
Unprompted review
It’s not worth it
It’s not worth it. Too old if you give free. I don’t think anyone will take it. Quality and quantity very bad
July 28, 2026
Unprompted review
Reply from Too Good To Go
Hello,
We are so sorry to hear that you had such a bad experience and felt that the quality and quantity of your Surprise Bag were not worth it.
While our app is designed to help save unsold surplus food, our partners are still expected to provide items that are fresh, safe, and of a standard that makes the bag genuinely worth receiving. Giving out food that is too old or inedible goes against what we stand for, and your feedback has been noted and forwarded to help us address this with our partners. This is certainly not the experience we want our community to have.
The best and easiest way for us to help you with this is for you to reach out through our help center directly in the app. Please select this specific order from your history and share the details with our support team so they can review what happened and follow up directly with the store.
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