App appears to be user friendly; however, the actual real-life experience was a total bust. I drove to the business to collect the order at 8:30 PM Sunday and discovered a locked building, lights off... See more
Company replied
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Review summary
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I've had several wonderful experiences, good qualities of fresh tasty food. But three times I have been disappointed... small quantities of cheap food. The worst was the $8 surprise meal from an India... See more
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I was a bit disappointed by the fact that half the items from my Harris Farm bag were on the Use By date and I had to throw three items away as they were already tasting off and fizzing slightly.... t... See more
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Disappointing value for money. I purchased a produce surprise bag from The Fresh Market, but the contents were worth only about $6- 8, despite me paying $10. It feels like the store used the platform... See more
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Company details
Written by the company
Our mission? To make sure good food gets eaten, not wasted. Every day, delicious, fresh food goes to waste at cafés, restaurants, hotels, shops and manufacturers - just because it hasn’t sold in time. The Too Good To Go app lets customers buy and collect Surprise Bags of food - at a great price - directly from businesses.
Contact info
Copenhagen, Denmark
- toogoodtogo.com
3.6
Average
112K reviews
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All items were very stale and too hard…
All items were very stale and too hard to even chew. The muffin included had mold on it.
July 28, 2026
Unprompted review
Reply from Too Good To Go
Thank you for sharing your experience. We are very sorry to hear that the items received were stale, hard to chew, and contained mold.
We work closely with our partners to ensure food quality and safety, and we are sorry that this order fell short of our standards. Please reach out to our support team through the Help Centre in the app so we can look into this further for you.
Your feedback helps us improve, and we appreciate your support in reducing food waste.
Too Good To Go
Excellent
Reserving my bags was simple, and collecting was perfect. The items I received (cake and scones) were fabulous, tasty, and fresh, and an excellent price. I will definitely use the app again.
July 28, 2026
Unprompted review
It’s not worth it
It’s not worth it. Too old if you give free. I don’t think anyone will take it. Quality and quantity very bad
July 28, 2026
Unprompted review
Reply from Too Good To Go
Hello,
We are so sorry to hear that you had such a bad experience and felt that the quality and quantity of your Surprise Bag were not worth it.
While our app is designed to help save unsold surplus food, our partners are still expected to provide items that are fresh, safe, and of a standard that makes the bag genuinely worth receiving. Giving out food that is too old or inedible goes against what we stand for, and your feedback has been noted and forwarded to help us address this with our partners. This is certainly not the experience we want our community to have.
The best and easiest way for us to help you with this is for you to reach out through our help center directly in the app. Please select this specific order from your history and share the details with our support team so they can review what happened and follow up directly with the store.
one slice of meat is not acceptable not…
one slice of meat is not acceptable not good value and veg mostly mash. think should cut down on number of boxes to allow for decent amount in box. £ 3.49 and £2.99 for veg option do I paid 50p for one slice of ham. previous boxes have been much better
July 27, 2026
Unprompted review
Reply from Too Good To Go
Thanks for sharing your experience - and for your support of our mission.
We're sorry to hear that your recent bags didn't feel like fair value, especially compared to previous collections. Surprise Bags are based on what’s left at the end of the day, so the contents can vary depending on how much surplus the store has. That said, they should always represent fair value, particularly when multiple bags are being prepared.
We'd love to look into this further, so if you haven't already, please reach out through the Help Centre in the app with any photos or details of what you received. They really help us investigate and work closely with the store to improve future collections.
We appreciate your honest feedback and your continued support in helping us fight food waste.
Really good surprise
I haven’t used this site for a few years and went back to it this week just to try. When I saw a new bakery from our High St which I hadn’t had a chance to try but want to succeed I bought a pack. Everything was delicious, I got a type bread I didn’t realise they sold and will now be their most loyal and regular full paying customer!
July 28, 2026
Unprompted review
Very little in the bag
Very little in the bag: 3 croissants and a small cake!! No one seemed to know what to do
July 28, 2026
Unprompted review
Reply from Too Good To Go
Hello,
We are so sorry to hear about your experience. Receiving so little in your bag and dealing with staff who seemed confused about the process is definitely not the experience we want our community to have with our partners. Your feedback has been noted.
While the contents of a Surprise Bag vary depending on daily surplus, our partners are still expected to provide staff who know how to handle collections and ensure the total retail value of the items meets what was advertised in the app.
The best and easiest way for us to help you with this is for you to reach out through our help center directly in the app. Please select this specific order from your history and share these details so our support team can review what happened and follow up with the store management.
Great Idea if you go in with no expectations
The premise is great so I gave it five stars. A good way to try a place inexpensively. However, my first experience at Boba Casa was misleading. It said a drink and surprise, but it was just a drink, so it should have said WITH a surprise included. It just made me and the woman ahead of me think we would get more than a drink. I will give it one more try and see how it goes.
July 27, 2026
Unprompted review
The pick up was easy and a great value.
July 27, 2026
Unprompted review
very nice
Spent 2.99€ for like 6 pastry’s and they were all really good, worth so much more to be honest. The experience went smoothly and everything was easy.
July 28, 2026
Unprompted review
I love this app
I love this app! You get to save excess food from landfill at a greatly reduced price which is a win-win. There’s also the thrill of very rarely knowing what you’ll get until open the bag.
July 24, 2026
Unprompted review
Missed pick up because no notification…
Missed pick up because no notification to remind me
July 29, 2026
Unprompted review
Reply from Too Good To Go
Hello Evelyn,
Thank you for reaching out and informing us about the missed pick-up because of no notification. I completely understand how crucial these reminders are. Could you please get in touch with us through support? Thank you.
Kind regards,
Magda
I didn’t receive the food The…
I didn’t receive the food The restaurant owner or employee was terribly rude. He didn’t prepare my order.
July 27, 2026
Unprompted review
Reply from Too Good To Go
Hello Henrika Romero,
Thank you for bringing this to our attention. We are sorry to hear that you were unable to collect your order and that the interaction at the store did not go smoothly. Ensuring a positive experience at every pickup is very important to us, and feedback like yours helps us address partner interactions to maintain standard expectations across our network.
The most effective way for us to review and address your specific order is through the Help Centre in the Too Good To Go app. Please submit a report for this order directly through the app so our support team can look into the details and assist you directly.
We appreciate your support in saving food and remain committed to ensuring a reliable experience for our community.
Was plenty of items
July 29, 2026
Unprompted review
Excellent customer service
Excellent customer service, nice big bag, happy customer, highly recommend
July 29, 2026
Unprompted review
Love this idea of saving and not…
Love this idea of saving and not wasting food while allowing purchaser to feel like they got a good deal. I did not feel
I received $30 worth of bakery for $9.99. There were 3 chocolate croissants, 1 small end of blueberry lemon bread, and 1 blueberry muffin. With a little zap all but the lemon bread was good. Bread was pretty dry, but likely good in its day.Love the concept. Coffee shop was very busy and maybe they sold more than anticipated.
July 25, 2026
Unprompted review
Welcoming Staff
The Bagel Chalet welcomed me and made my experience so FUN!!! This was my very first order through this app, and the staff made me want to keep looking for more deals!!! They were excited for me and we shared my happiness together!!😊. The bagels were so fresh and tasty!!! Excellent variety too!!
July 27, 2026
Unprompted review
Great friendly place
Great friendly place, good doughnuts everytime. Great variety. Thank you Thompsons Doughnuts
July 26, 2026
Unprompted review
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