TorGuard Reviews 

3,735
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and effectiveness, often noting its ease of use and stable performance over many years. Many people find the product to be excellent, appreciating its robust features and how well it functions. The customer support is also frequently highlighted for being helpful and quick to resolve technical issues. However, some customers also noted concerns regarding customer service, citing slow response times and difficulties in getting problems addressed. A few other people also felt that the pricing was not always justified, or experienced problems with certain services not performing as advertised, such as residential IPs or email functionality in specific regions.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising its exceptional customer service and ease... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use, reliability, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the exceptional... See more

Product

Reviewers mention positive feedback about the product, with many customers expressing strong satisfaction and... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding the price very reasonable and even the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It works absolutely fabulous in the states but not so well in Moscow Russia. So I had to find another vpn that would work here! Great Service but would not work here in Russia. Anyone on the fence... See more

Rated 5 out of 5 stars

Excellent service. Provides the protection we need. Living in Canada, Torguard provides protection around the world. Strongly suggest this product. As a Canadian, the exchange rate is a little cum... See more

Rated 5 out of 5 stars

Despite my issue not being the fault on TorGuard, they bent over backwards to assist me to eventually to guide me to find a solution, something my ISP would not do. (Despite it being their fault) T... See more

Rated 5 out of 5 stars

TorGuard has been reliable and transparent for the past 10 years. In that time their prices haven't gone up, but they have offered many new services and updated their products regularly. They are seri... See more


Company details

  1. #9 of 15 best companies in VPN Service

Written by the company

TorGuard VPN is one of the fastest VPN services around, our service provides you with rock solid stability and a high level of security which goes far beyond regular VPN services to help protect your data. Our software is highly configurable yet simple to use and caters for both advanced and beginner users. We offer various stealth options to help you get out highly filtered networks and countries.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(3,735)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Torguard was a pretty good VPN

Torguard was a pretty good VPN, My only gripe is the application connection times are sorta slow and it just stops responding randomly. Other than that great!

April 8, 2024
Rated 5 out of 5 stars

Great service

Great service (VPN) side and great customer service. TorGuard is a very user friendly VPN with robust features. The customer service is always quick to respond and helpful. I think I’ve only had one bad experience where they weren’t off the bad willingly to switch the VPN plan. Other than that, never had a bad experience.

January 25, 2024
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Rated 1 out of 5 stars

slow or doesn't work

Your representative refused to accept that you have a problem with socks5. I pointed him to your own community site which has many posts about this problem but he insisted I only talk about my specific problem. He then offered me a premium socks5 package which in itself admits that your basic package is not working. I also need to be able to VPN to the UK for iPlayer which is an extra cost which is free with other VPN's. Using your VPN for torrenting is causes very slow connections and slow downloads. So overall I find your product is slow or doesn't work

March 31, 2024
Rated 5 out of 5 stars

Trouble free

Trouble free, awesome customer support, prices are very competitive and love the discounts that TorGuard offers. The app easy to use.
Keep the great work. Thank you

March 31, 2024
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Rated 5 out of 5 stars

The Cloud 9 of VPN's

The design/interface/menus are simplistic and straightforward. Overcomplicating things and overwhelming experiences are not what customers want in a VPN and this is what your competitors seem to do. This is why I love TorGuard and I'm sure other customers feel this exact same way as I do. You don't have a big messy disorganized VPN it is elegant, neat, organized and gorgeous to look at.

April 3, 2024
Rated 1 out of 5 stars

Go elsewhere

I prepaid in annual payments to avoid dealing with payments and hassle. This place is the opposite of hassle free. Always sending emails about payment due etc, so I'd have to contact them and remind them I am paid and some! If I didn't contact them they'd turn off service! Foolishly I put up with this for years. Do yourself a favor and go elsewhere. I'm with NordVPN now and getting what I wanted; hassle free service.

March 28, 2024
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Rated 1 out of 5 stars

You are threatening your cliens alot

You are bothering your cliens so much that make them regret that they ever subscrubed to your services.

You are sending people emails at the middle of their already subscribed month about a bill that is due for pay for the next month which you have no idea wether they will still be using your services in the first place. So you're stating that a bill is due for pay where in reality there's nothin due for pay.

Then, near the end of the (already subscribed) month you are also sending 2-3 emails which are "gently reminder"(sounds like threat) about the same bill which is due for pay which in reality is not.

Finally all these confusions made me forget about how good your VPN services are. I don't even remember. All I know is I will NEVER use your services again.

March 25, 2024

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