I had a very good experience at Tracks in Exeter. Royce was very helpful and went above and beyond to help us with a car we had seen online. A non pushy and honest approach to car sales led us to buy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
Company replied
Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
720 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Tracks Suzuki Exeter
Thank you, Janet. We're delighted to hear you received fantastic service and that everything met your expectations. We really appreciate your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Advertisement
Always an amazing experience at tracks
Always an amazing experience at tracks
August 13, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Rachel. We're delighted to hear you always have such a positive experience with us. We really appreciate your continued support and look forward to your next visit.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
I had a very good experience at Tracks…
I had a very good experience at Tracks in Exeter. Royce was very helpful and went above and beyond to help us with a car we had seen online. A non pushy and honest approach to car sales led us to buy the car we viewed. On collecting the car we were seen by another member of staff, Jack, who was equally helpful. He was efficient and gave me a tutorial on the vehicle, which again was very beneficial. He also made me feel I could ring him with any queries at all about the car as I’d gone from an old vehicle to something very modern. I feel that the experience at Tracks was extremely positive and the customer service was fantastic. Thank you!
August 3, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Kerry, for taking the time to leave such a fantastic review. We're delighted Royce made you feel comfortable and well looked after from your initial enquiry, and that his helpful and honest approach made the buying process an enjoyable one. It's also great to hear Jack provided a thorough handover and helped you feel confident with all the features of your new car. We'll be sure to pass your kind comments on to them both, and we wish you many happy miles ahead.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
I love Suzuki in Exeter
I love Suzuki in Exeter - their work is second to none. Just had my annual service - my car feels like new - but it’s not!!
August 12, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Sheilagh. We're delighted to hear you continue to be so pleased with the service you receive from our team and that your car feels like new again! We look forward to seeing you next time.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great care taken with my vehicle
Great care taken with my vehicle! Kept informed about repairs, as a lady I was treated with respect!
August 11, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Marlene. We're pleased to hear your vehicle was well cared for and that you were kept informed throughout the repairs. We really appreciate your feedback and kind comments about our team.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Advertisement
First class service.
Jack was extremely helpful when we first called in just to look at cars. When we had to buy a car a few weeks later after ours was written off, we went straight back to Exeter to buy the car. Jack was very thorough in telling us all about the car we wanted, answering all my stupid questions!! The pick up on the day was very smooth, everything was ready to go.
July 30, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Judith. We're delighted Jack made the whole process so straightforward, from your first visit through to collecting your new car. We're pleased Jack was able to help with everything you needed and we wish you many happy miles ahead.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Left car for service and MOT
Left car for service and MOT - Tracks kept me informed along the way while I went into town. Car beautifully clean and all done when I got back.
August 11, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Nicola. We're pleased you were kept informed throughout, with your service and MOT completed on time and your car returned beautifully clean, and we look forward to your next visit.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Excellent service from the Team at…
Excellent service from the Team at Tracks Suzuki in Exeter yesterday, as always!
August 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Amanda, for your kind review. We're delighted to hear you received excellent service from the team once again. We really appreciate your continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Drop out of carplay
Had reservations when I spoke to Rhys that the job was fixed but spoke with The technician Jamie? Went through problem and simulated it again he was brilliant I am testing it at the moment and will report back
August 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your feedback. We're pleased our technician was able to take the time to investigate the issue thoroughly. We hope everything continues to work as it should, and we're here to help if you need us.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Advertisement
Comfy lounge with superb coffee to wait…
Comfy lounge with superb coffee to wait in.
Highly experienced staff.
And full SP on phone with video when finished. I rate the service
100/100.
August 4, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Victor, for your fantastic review. We're pleased you enjoyed our customer lounge and coffee, and that the video update was helpful. A 100/100 rating is wonderful to receive!
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Everything went smoothly and great…
Everything went smoothly and great customer service.
August 5, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, David. We're so pleased to hear everything went smoothly and that you enjoyed the level of customer service you received. Thank you for taking the time to leave us a review.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great service as always staff helpful…
Great service as always staff helpful and friendly lovely waiting area providing hots drinks and biscuits.Car is vacuum and wash
August 6, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Maggie, for your lovely review. We're delighted to hear you continue to enjoy the friendly service from our team, along with our waiting area and refreshments. It's great to know you were pleased to receive your car back clean and ready to go.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Simply the best!
Simply the best!
Lovely staff, efficient service, good coffee.
August 4, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Megan, for your review. We're delighted you enjoyed our friendly team, efficient service and even the coffee! We really appreciate your kind feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Advertisement
Reply from Tracks Suzuki Exeter
Thank you, Clive, for your kind review. We're delighted to hear everything was completed quickly and efficiently. We appreciate your feedback and hope to be of assistance again in the future.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Thank you, Rod. We're pleased you received a warm welcome and were happy with the work completed.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Tracks. Exeter
I have just taken delivery of a new e-vitara from Tracks (exeter) and very pleased with the whole process.
Dan was extremely helpful with any questions i had and and were promptly sorted.
The whole team at Tracks are a pleasure to deal with and I look forward to many years of service from them.
Highly recommend.
July 23, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear you're so pleased with your new e Vitara and that Dan made the whole process straightforward and enjoyable. It's great to know the team looked after you so well, and we truly appreciate your recommendation. We wish you many happy miles in your new car.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Staff polite and friendly work carried…
Staff polite and friendly work carried out on time exellent
July 29, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your review. We're delighted to hear our team were friendly and professional, and that everything was completed on time. We really appreciate your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Advertisement
Good Service
Friendly staff made you feel important ,service done quickly and car returned to me clean and tidy
July 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted to hear our team made you feel valued and that your service was completed promptly. It's great to know you were pleased to receive your car back clean and tidy.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Water leak …
The car was booked in for investigation of a small water leak and the problem was quickly resolved and car when picked up had been washed and clean internally,second time I have used Tracks and service has been spot on both times.
July 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your kind review. We're delighted we were able to resolve the water leak quickly and that you were pleased to receive your car back looking clean inside and out. It's wonderful to hear you've had such positive experiences on both of your visits, and we really appreciate your support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
The service I received from a member of…
The service I received from a member of staff Ollie Westwood.
His review of my car gave me a clear understanding of what needed to be done now and also for the future so I could plan for what may need to be done in my next service.
My car came back to me extremely clean (which I was grateful for).
Many thanks to Ollie and the team
July 27, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear Ollie provided clear and helpful advice, giving you a good understanding of both your vehicle's current needs and future maintenance. We'll be sure to pass on your kind words to Ollie and the team, and we're pleased you appreciated receiving your car back looking spotless.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.