TravelKon Reviews 

919
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 748 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably simple purchase process and the absolute ease of installing digital SIM cards for international travel without any major complications. Many people also appreciate the exceptional customer support, noting that prompt assistance via messaging apps is extremely helpful when setting up their reliable connections abroad. Some reviewers were not happy with network performance, mentioning slow data speeds and occasional connection dropouts in certain foreign regions during their trips. A few consumers additionally experienced difficulties with unexpected network limitations, daily speed caps, or unusual phone number configurations.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising the fast, friendly, and efficient assistance... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt responses and helpful... See more

User experience

Clients share positive opinions on user_experience, highlighting that purchasing, installing, and setting up... See more

Product

People report positive experiences with product, noting that it offers great value and reasonable pricing for... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt assistance and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my Orange Global eSIM from TravelKon mainly because it was cheaper than buying it direct from Orange. My eSIM arrived almost as soon as I placed my order with instructions that made it really... See more

Rated 5 out of 5 stars

Fast friendly and efficient service. My data was working great however phone calls and texts weren't. After spending time with online agent via messenger my issue was resolved. I highly recommend T... See more

Rated 5 out of 5 stars

Have purchased multiple china sims from travelkon and have always been reliable with no issues with the great Chinese firewall. Fast and zero issue with access to Facebook and Whatsapp. Highly recomme... See more

Rated 5 out of 5 stars

Purchased the Europe UK e sim. Didn't have any problems with coverage on any of the countries we went to ( England, Wales, Germany, Austria & Chek Republic). it worked a treat. Used it with google map... See more


Company details

  1. Telecommunications Service Provider

Written by the company

TravelKon – Australia’s #1 Travel SIM & eSIM Provider Say goodbye to expensive roaming fees and hello to stress-free travel with TravelKon’s top-rated eSIMs and SIM cards. Trusted by over 100,000+ happy travelers, we offer fast, reliable coverage in 150+ countries, including Japan, South Korea, Europe, the USA, Southeast Asia, the UK, and beyond. With instant activation, 24/7 customer support, and a 100% satisfaction guarantee, TravelKon ensures you're connected the moment you land. Founded by Aussie travelers, for travelers, TravelKon was the first in Australia to offer eSIMs — and we’ve led the way in innovation, value, and customer care ever since. Join the growing community of travelers who trust TravelKon for seamless global connectivity. #StayConnectedWithTravelKon and make every trip worry-free.


Contact info

4.8

Excellent

TrustScore 5 out of 5

919 reviews

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Replied to 90% of negative reviews

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4.8

All reviews

(919)

736 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading U.S. eSIM plan—given a French number and refused a replacement

I purchased a U.S. eSIM plan from TravelKon that included voice and text, expecting a local U.S. phone number. Instead, I was issued an eSIM with a French phone number (+33). This made the voice and text features highly impractical for my travel needs in the United States.When I contacted customer service to request a replacement U.S. eSIM, TravelKon refused to issue one. They claimed I should have known it would be a French number, despite the fact that this critical piece of information was never clearly stated anywhere on their website during the purchase process.I am incredibly disappointed with this misleading advertising and their rigid, unhelpful customer service. I do not recommend TravelKon if you need reliable local communication

August 2, 2026
Unprompted review
TravelKon logo

Reply from TravelKon

Thank you for sharing your feedback. We’re sorry to hear that the eSIM did not meet your expectations.

For clarity, the plan purchased was our Global Orange eSIM, which is provided by Orange, a French telecommunications provider. The plan was not advertised as including a U.S. phone number, nor did we state that this particular eSIM comes with a US local number.

We also offer a range of dedicated US eSIMs for these products, we specifically state that they “come with a US local number” in the product information.

Unfortunately as advised, since you have "redeemed" this particular eSIM, Orange (the operator) does not accept any refunds, which is why as much as we would like to help, the eSIM cannot be refunded in this case.

Thank you for your understanding.

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Rated 5 out of 5 stars

Really great value

Really great value, I got 30GB for $27 and it was plenty for my 3 week trip to Bali. So handy to have data when travelling for ordering Grab rides and staying in touch with travelling companions. It was a little tricky getting my phone settings right, but Travelkon provided helpful instructions to get started. Would definitely use Travelkon again.

July 4, 2026
Unprompted review
Rated 4 out of 5 stars

Support team....are you awake? Updated.

My sim didn't turn up before my trip despite allowing over a week as a buffer over your stated delivery date. I appreciate you have no control over Australia Post, but what was disappointing was that I messaged your support team and had no response. I then followed up with another email to your support team and again had no response.
In summary it was a lousy experience.

I have since had a response from TravelKon who have apologised and sorted out the situation entirely to my satisfaction. My faith in the system has been restored.

August 6, 2026
Unprompted review
TravelKon logo

Reply from TravelKon

HI Paul, we are sorry to hear that, as you pointed out once it is with Auspost delivery times are unfortunately outside our control.

We pride ourselves on responding to customer enquiries promptly, so we were concerned to read that you didn't receive a reply. After checking our records, we couldn't find any emails from you, it's possible that your email was filtered into our spam folder and automatically cleared.

We have now found your order and promptly issued a full refund.

Thank you for your understanding, and we hope we'll have the opportunity to provide you with a much better experience in the future.

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Rated 2 out of 5 stars

Poor internet connection most of the…

I bought eSIM for plan "Europe and UK eSIM 48 Countries Llamaya 50 GB 28 Days" ( in late June 26) which said the internet service provider will be Vodafone. I experienced poor internet connection most of the places in London/ Major European cities which took long time to even connect to mobile network. I could not use internet even for google map or any other London city apps.

July 4, 2026
Unprompted review
TravelKon logo

Reply from TravelKon

Hello, we are sorry to hear your experience, could you please contact our live chat support or email us at support@travelkon.com.au so we can review this further?

Rated 5 out of 5 stars

The staff was very helpful when I ran…

The staff was very helpful when I ran into data issues . The issues was on my end not setting the correct target. But my problem was resolved quickly through the staff assistance. I would strongly recommend others to use TravelKon to purchase eSIM.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

I had a hassle free experience using my…

I had a hassle free experience using my unlimited data esim in S. Korea. Unlike my friend who used another popular brand of esim and had no end of difficulty. The price was reasonable and the data was quick and consistent.

July 14, 2026
Unprompted review
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Rated 1 out of 5 stars

Painstakingly slow!

Horrible. Got a eSim for Singapore and the speed was painstakingly slow. I ended up getting another eSim from Singapore. The provider is from HK, so it will have to bounce from Singapore > HK > Singapore. Not worth the pain!

June 22, 2026
Unprompted review
TravelKon logo

Reply from TravelKon

Hello we are sorry to hear your experience, this is definitely not the experience you should expect, could you please contact us via live chat or email us at support@travelkon.com.au so we can check this for you?

Rated 4 out of 5 stars

Great coverage

Easy to use but it would be nice if we can see the balance of the use so we know how much we got left. Other than that it’s works great

June 26, 2026
Unprompted review
TravelKon logo

Reply from TravelKon

Thank you very much for your feedback and for choosing TravelKon! We are glad to hear that our eSIM was easy to use and worked perfectly for you.

Regarding the data balance check, we actually have two options for you to check:

Either via the TravelKon App or the TravelKon Website, simply register using your email address, log in and track via the "My eSIM" section.

We hope this helps for your next travels!

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