Urbin London Limited Reviews 227

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to... See more

Company replied

Rated 5 out of 5 stars

I was very impressed by the professionalism of this company. They were available immediately, were flexible, communicated well. Nic was punctual and worked really hard; he even helped me open a rusted... See more

Company replied

Rated 5 out of 5 stars

Easy to book, friendly, inexpensive compared to other services (which quoted me double or triple the price for the same thing) and extremely convenient. We just loved the experience and it made things... See more

Company replied

Rated 5 out of 5 stars

Amazing!! Booked last minute yesterday to collect bedroom furniture- gave a booking time of 12pm - 6pm for following day. Received a text around 2pm to say driver is on their way along with a track... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service

Written by the company

Welcome to the next generation of waste clearance


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

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Rated 5 out of 5 stars

Excellent service, definitely recommend

Excellent service. Arrived on time on both occasions. Tommy, who was allocated to me, was really helpful and effective in assisting me with my clearance. Urbin was recommended to me by a friend and I do not regret using their service. Will definitely use again.

June 30, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Duntee, Thank you for the fantastic review!

Rated 5 out of 5 stars

First class job.

Superb! First class removal, everything was speedily taken early in the morning. A skip load plus. Terrific.

June 28, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Elizabeth, Thank you for the amazing review!

Rated 5 out of 5 stars

My waste was collected with…

My waste was collected with professionalism, politeness and good humour. Your employees were quick, respectful of my home and worked very hard indeed.
I would definitely use your company again. Thank you

June 27, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Janet, Thank you for the fantastic review!

Rated 5 out of 5 stars

Speedy

Speedy, helpful and friendly. Thank you

June 26, 2023
Unprompted review
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Reply from Urbin London Limited

Hello TT, Thank you for the fantastic review!

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Rated 5 out of 5 stars

collected very quickly and efficiently

We scheduled for the next day and at the end of the morning they were already coming to collect. Pickup was very quick and the driver was very attentive. Reliable company, we really recommend.

June 24, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Fernanda, Thank you for the fantastic review!

Rated 5 out of 5 stars

Excellent job..

Excellent job. Well done.
Very good attitude from the driver.
Thanks again.

June 20, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Galip, Thank you for the amazing review!

Rated 5 out of 5 stars

Fantastic!

Decent price, great communication and swift removal. Booked 9pm the night before and had my sofa removed the very next day👍 definitely recommend!

June 15, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Keke, Thank you for the amazing review!

Rated 5 out of 5 stars

Urbin was fantastic

Urbin was fantastic. Our driver Marius couldn’t take everything on the first day due to weight limitations, so I worried that there would be additional charges. However, Charlotte didn’t even seem to question that they’d return to finish the job. Marius came back and he and his team were very friendly and worked incredibly hard and diligently on both pick-ups. Beyoncé pleased!

June 14, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Fiona, Thank you for the amazing review!

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Managed to get next day collection and at a really good price. Live tracking helped me to know when to meet the Urbin team. Collection was easy. Would definitely use again.

June 12, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Dale-Charlotte and thank you for the fantastic review!

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Rated 5 out of 5 stars

10/10

Quick, easy, and good driver tracking so you know when they're coming within the time block. Ideal! 10/10

June 6, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Anastasia, Thank you for the amazing review!

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Arranged this morning and they arrived when they said they would and removed the rubbish quickly and efficiently. It’s very difficult finding trustworthy rubbish removal companies so I will be keeping Urbin’s details. Excellent service!!!

June 5, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Nikki, Thank you for the amazing review!

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Rated 3 out of 5 stars

Felt for the guy!!

Communication between company and customer was great ... kept us well in the picture. The guy that attended was great too, and persevered with what was a really awkward job. Would have been better with 2 of HIM, and not me!

May 17, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Mr Burrows,
Thank you for the review.

We also Apologise for the inconvenience as in most cases our drivers operate in 2 man teams when larger jobs are on their route but after looking into it I have seen that on the 17th of May we only had 2 drivers in for all our jobs so had to separate them to allow us to complete all jobs. I apologise again for this matter and thank you for the information provided.

Rated 5 out of 5 stars

Excellent

Excellent. Thank you A*

May 16, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Ah, Thank you for the amazing review!

Rated 5 out of 5 stars

I’ve used urbin a few times because I…

I’ve used urbin a few times because I know they won’t dump the rubbish illegally. They’ve also been very helpful when I accidentally put my old address on the booking. Every time I’ve used them they did a really good professional job, obviously taking care over the work.

May 9, 2023
Unprompted review
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Reply from Urbin London Limited

Hello Rory,
Thank you for the amazing review!

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