Wings Skoda Reviews 

147
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and attentive team members for making every visit smooth, welcoming, and entirely stress-free. Visitors really appreciate the detailed explanations, thoughtful touches like complimentary coffee, and efficient handling of annual services and appointments. However, some people mentioned encountering unexpected vehicle condition problems or feeling disappointed with overall post-sale support. A few reviewers also noted difficulties when trying to resolve specific repair concerns or dealing with frustrating dealership policies. Consumers expressed frustration over communication gaps and unresolved maintenance issues long after purchasing their vehicles.

What people talk about most

Service

Customers report overwhelmingly positive experiences with the service department, highlighting friendly,... See more

Staff

Consumers find staff to be positive, helpful, and professional during services and appointments. Reviewers... See more

Customer service

Users describe positive interactions with customer_service, noting that staff members are helpful, friendly,... See more

Product

Clients share ambiguous opinions on product experiences, ranging from high satisfaction to frustration with... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless visits and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over many years and a few cars I’ve always had a good experience. With both sales & maintenance. Most recently they managed to fit me in at short notice for a service which I really appreciated. As... See more

Company replied

Rated 5 out of 5 stars

Friendly and helpful staff, especially Leanne who was really amazing at making sure I got the best deal possible with my service and MOT, and also that I had plenty to drink and was nice and cool in t... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(147)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Wings Peterborough is the place to…

Wings Peterborough is the place to spend your money. The whole team there are fantastic, I normally deal with Dean who always keeps me updated.
They all have a great sense of humour which is something I appreciate.

June 5, 2024
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

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Rated 5 out of 5 stars

Excellent service

Amaan was friendly and efficient he answered all of our questions and kept us informed throughout the whole process

I would highly recommend Wings of Peterborough

April 30, 2024
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Delivery of our new car.

Earlier this week we had a new car delivered
to us in King's Lynn by Ross Martin.
We found Ross very helpful and extremely
pleasant.

This is the 4th Skoda we have purchased from
Wings and have found the Sales Executives
to be top quality gentlemen (and gentlemen in
the true sense of the world.

Well done Wings.

March 20, 2024
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Satnav update

I needed to update the Satnav in my Octavia. I messaged via Facebook and dealt with Justin who gave me the link to do it. What Skoda don't tell you is you need to use the disk in the car and not replace it with a new sd card. Any way in the end Justin told me to take it in and hopefully he would sort it out which he did very kindly while we waited. Would certainly use Wings if I decide to update the car in the future.

March 14, 2024
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 1 out of 5 stars

Knowingly sell brand new cars that leak.

Bought a brand new car from them just after Christmas and we've had water ingress so bad that it drips from the floor mat when you pick it up. Rang service department and the lady assumed the water ingress was in the boot, "because that's where it normally is"! Was excited to get a car that we will keep for years and wouldn't have this kind of stress with but will be handing it back ASAP and never buying a Skoda again.

February 25, 2024
Unprompted review
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Reply from Wings Skoda

Thank you for raising your concerns.

We would like to be very clear that we would never knowingly supply a new vehicle with a defect, and we take any report of water ingress extremely seriously.

Occasionally, new vehicles can present unexpected issues after delivery, including water ingress, which can arise from a range of causes and are fully covered under manufacturer warranty. Our standard process in such cases is to inspect the vehicle promptly, identify the source of the concern, and resolve it at no cost to the customer.

The comment made during your initial call was not intended as an assumption or dismissal of your concern. Certain models can experience water ingress in common areas, which is why clarifying questions are often asked to help diagnose the issue efficiently ahead of inspection.

We regret that this matter has caused frustration and disappointment, particularly given your expectations of a new vehicle. We would welcome the opportunity to inspect the car and resolve the issue properly under warranty before any decision is made, and we encourage you to contact us directly so we can do so.

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Rated 5 out of 5 stars

Fantastic customer service!

The customer service here is fantastic! I would 100% recommend Wings Peterborough if you want a sales team that listen and find exactly what you need. They couldn’t have made it easier for us!

January 24, 2024
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Brilliant customer service from the whole team.

We've recently bought our 4th Skoda, the third from Wings in Peterborough. All the staff and Dean in particular, have been unfailingly helpful and courteous in answering any questions, however daft. Despite waiting 9 months for our Kamiq he has kept in touch throughout the process and they have supported us through a difficult time making the whole process as smooth as possible. All credit to the team and to Justin who creates the ethos for this team and who ensures customer loyalty!

December 29, 2023
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Exellent experience!

Exellent experience!! Dean lovell was briliant and went above and beyond.

September 29, 2023
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Great Skoda dealer 100% recommend, friendly service and honest

over the last year I have been looking for the right car, its been a tricky challenge and most private sellers and bigger dealerships lacked honestly in their business and it put me off buying my dream car. however I didn't experience anything like that at wings Skoda dealership. they were 100% honest through the entire buying process giving me all possible information I could have asked for!
They were kind and very confident in what they were selling with nothing to hide. which is comforting when you are buying something like a new car. Scott the salesman who sold me my Skoda yeti was an amazing down to earth man with honesty and character that is yet un matched! I recommend anyone looking for a new car to consider coming here first! even if you are not 100% ready to buy, they will advise and help out.

July 8, 2023
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

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Rated 5 out of 5 stars

New Skoda Superb - From Wings

I picked up my new Škoda Superb from Wings Škoda King’s Lynn on 24th May 2023. This is my first new car I have bought from them. I have also bought a used car from them previously and the team there have been an absolute pleasure to deal with throughout. The Superb is exactly what the name says – superb. The car is fantastic to drive, quality in every detail and great value for money – and while we looked around, we found for the amount of car you get for the money it is difficult to beat.
When you have found a car, I often find trust, confidence and reliability in a dealership is not always easy to find. This was the first thing I found easily at Wings Škoda Kings Lynn. I dealt with several of their team Ross first, then Scott, Ryan, and Rohan. I met others there, but it seems all were similarly trained. When compared with other dealerships I tried at the time I found their approach refreshingly honest, knowledgeable, and genuinely enthusiastic and this together with a great car made buying it a no brainer.
There was no hard sell Ross, Scott and the team made sure you had every bit of information from which to decide if you wanted a car, could afford it and what price you would get for your own vehicle. Any questions you had they were able to get an answer for – and I was given the courtesy of as much time as I wanted for my own thoughts (that and plenty of coffee).
I ordered the car back in November last year when delays to new cars was high, the team kept me up to date throughout with any progress as news came in. The day I got the car was pretty special, and though Ross couldn’t be there Scott admirably went through lots with me before I took possession of this highly equipped car.
I have now had the car a month and Scott has been in touch at least 2 or 3 times to make sure I know all the bells and whistles it has and how to use them, so I can make the most of the car. As I said it is Superb and I would highly recommend both it and the Wings team to buy one from. Don’t be reticent to go see them, having met most of them including the sales manager, you will be made to feel very welcome and invited to view and try what they have – no pushing. A great team you can trust and a quality car – love mine.
Thanks to you all

May 24, 2023
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 4 out of 5 stars

Following my poor review last week

Following my poor review last week, Wings Skoda contacted us to try to resolve the issue. This, I am pleased to say, has now been done and we have received our “commitment payment “ back. As pensioners this was a great weight off of our minds so thank you to all involved for facilitating this outcome

June 22, 2023
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Brilliant service at Wings in…

Brilliant service at Wings in Peterborough. Nothing was too much trouble for Harry. Great service and lovely car!

April 6, 2023
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Just purchased our car from Wings Soda…

Just purchased our car from Wings Soda in Kings Lynn.
All the guys were extremely friendly and helpful, especially Rohan who answered all our questions and nothing was too much trouble.
The icing on the cake will be when we collect our car and drive away.

February 25, 2023
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

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Rated 1 out of 5 stars

Did 3 online forms and contacted…

Did 3 online forms and contacted customer service by email as can't always get to the phone during the day, not one has bothered to reply let alone tell me if they cab fix my car and I'm a sole parent stuck in March. Certainly not what I'd call a great way of enticing any customers to use them!

January 19, 2023
Unprompted review
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Reply from Wings Skoda

I am sorry you did not receive a response to online forms. We have a physical presence to receive phonecalls in the event of form submission issues, or emergencies, during all of openong hours and would encourage customers instead to call us if an issue is time-sensitive.

Rated 5 out of 5 stars

Wings Skoda are brilliant.

Wings Skoda are brilliant.

We’ve now had 5 vehicles altogether from the King’s Lynn branch, and we have a 6th (our first brand-new car from order!) on order - so you can clearly see where our customer loyalty lies! I honestly couldn’t ever imagine buying a vehicle from anywhere else.

Not only has every Skoda vehicle we’ve had been super reliable and has literally zero mechanical or performance issues - the buying experience has always been very pleasurable.

Scott Nicholls is our salesman. He’s fantastic; friendly, helpful, approachable, always willing to go the extra mile to help us. He’s worked hard and secured deals for us that we’ve always been more than happy with. We are considered ‘loyal customers’, and the company most definitely treat their loyal customers like royalty. It’s not just Scott, the whole team are welcoming and friendly, and the atmosphere is relaxing and pleasurable. The team gel well together, all work alongside each other harmoniously, and make the car-buying experience a happy one.

The King’s Lynn showroom is light, airy, spacious and relaxing. There are toys in the waiting area for the kids (which my 9 and 5 year olds always dive straight in to - the little ride-on Skoda toy car is a particular favourite!), and you always get offered a drink - not just a lovely Starbucks coffee for us adults, but even a glass of juice for the kids. Scott’s trainee is also fab, really knowledgeable and helpful.

Every experience we’ve had with Wings Skoda has been incredible positive, from first walking in to the showroom, to test drives and signing on the dotted line - top class service from a top class car manufacturer!

October 8, 2022
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Visited the kings Lynn dealership

Visited the kings Lynn dealership , polite ,friendly and outstanding service from Scott Nicholls and his colleague.definitely will be returning in the future.it’s well worth the travel.

May 11, 2022
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Always great friendly service

Always great friendly service. Thank you for listening and helping me.

May 11, 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

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Rated 5 out of 5 stars

Kind, attentive staff and a great car

Kind and attentive staff, ensured I left with a car that suited my needs and a great dreal.
Thanks Wings

May 11, 2022
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Recently had my vehicle in for a…

Recently had my vehicle in for a service and MOT. The service team kept me up to date with the progress throughout the day. They even managed to get it done in time for me to collect at lunch time. The team at Wings Skoda are a valued piece to the business.

May 10, 2022
Unprompted review
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Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

Rated 5 out of 5 stars

Harry was very professional

Harry was very professional, great car and great service.

May 10, 2022
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you for taking the time to leave a review and for choosing Wings Škoda Peterborough.

We’re pleased to see your positive feedback and appreciate you sharing your experience with us. Delivering a professional, transparent, and customer-focused service remains a priority for our team, and feedback like this is always valued.

Thank you again for your support.

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