WPX Reviews 

3,629
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable support team, emphasizing that knowledgeable live agents are always available around the clock to resolve complex technical issues and website errors efficiently. Many consumers also appreciate the exceptional hosting performance, noting that the platform ensures smooth website operation, reliable speed, and an intuitive dashboard for managing their domains. However, some customers also noted frustrating delays, communication gaps with staff, and unresolved technical problems regarding site maintenance, malware removal, or service requests. A few reviewers experienced difficulties with migration processes or unexpected charges despite earlier promises, leaving them disappointed with the overall handling of specific requests.

What people talk about most

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction with the fast,... See more

Website

Reviewers highlight positive aspects of website performance, noting great uptime, fast page loading speeds,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that consumers consistently experience helpful... See more

Service

Customers consistently note positive experiences with service, highlighting fast expert support, incredible... See more

Response time

People report positive experiences with response time, frequently praising the immediate live chat assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more

Company replied

Rated 5 out of 5 stars

I've been a freelance/small agency service provider for years. This host is actually what I'd consider a trade secret. I don't reveal it. At least not without getting dragged down and beat. I keep it... See more

Company replied

Rated 5 out of 5 stars

I've been with WPX for 4 years and I must say this company is extraordinary! The customer service is fast, knowledgable, professional, and the pricing is great too. I moved to WPX after being with Go... See more

Company replied

Rated 5 out of 5 stars

WPX is a very high quality hosting company with live customer service rather than bots. I have worked with WPX for two years and have never had a single issue. Security is high priority and they are a... See more

Company replied


Company details

  1. Web Hosting Company
  2. also in
  3. Business to Business Service
  4. Cloud Computing Service
  5. e-Commerce Solution Provider

Written by the company

With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(3,629)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Recovery Support from Martin at WPX

Martin from WPX's support team provided outstanding assistance when we lost a page during a website merge. The issue occurred because we had both live and staging sites running simultaneously—during the merge process, we overlooked some recent updates, and they were lost. Thanks to his help we have a fully updated and functional website following our latest funnel development work.

What impressed us most was Martin's methodical approach—he helped us think through each step clearly and made sure we understood the process before moving forward. This is exactly the kind of exceptional support that puts the "X" in WPX. Highly recommended!

August 21, 2025
Unprompted review
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Reply from WPX

Wow—thank you so much for sharing this! We know that website hiccups can be stressful, so we always aim to not just fix the issue but also walk you through the process with clarity and confidence. This is exactly the experience we want for every WPX customer—fast, thoughtful, and thorough support that makes complex problems feel manageable.
Thanks again for the high recommendation—you just made our day! 💜

Rated 5 out of 5 stars

Awesome Website Host

I’ve been using WPX Hosting for a while now, and the difference in my website’s performance is remarkable. Pages load almost instantly, and my Google PageSpeed scores have never looked better. The free site migration was seamless, and the support team is honestly the best I’ve ever dealt with – responses in under 30 seconds, every time. They even offer free speed optimization, so I don’t have to worry about the technical side of things. If you value reliability, speed, and top-notch customer service, WPX Hosting is a game changer.

August 25, 2024
Unprompted review
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Reply from WPX

Thank you so much for your incredible feedback! Our team works hard to deliver exactly this kind of experience, and your words really mean so much. We’re grateful to have you as part of the WPX family and look forward to keeping your site running fast, smooth, and stress-free for many years to come!

Rated 5 out of 5 stars

Best support I have ever received from…

Best support I have ever received from a web hosting service. Just completely over the top. Radi helped me, but such a great, easy intuitive interface. Can't believe how quickly I got things set up. Should be 6 stars. I have used several hosting services over the years, so I do have a fair comparison between wpx and the rest.

August 7, 2025
Unprompted review
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Reply from WPX

6 stars—now that’s a review we’ll proudly frame! ⭐⭐⭐⭐⭐⭐ Huge thanks for the amazing feedback and shoutout to Radi for delivering that over-the-top support. It means a lot coming from someone with so much hosting experience! Thank you and stay awesome!

Rated 5 out of 5 stars

Excellent customer support

The customer support at WPX is without a doubt the best that I have received at any hosting company. These guys are really knowledgeable, patient and friendly and have resolved any issue I have had quickly.

Thank you Martin, for solving my issue today with the high level of professionalism, friendliness and prompt nature that comes with WPX.

I have been with WPX for over a year now and I am moving other customers websites over to them too. I just wish I'd found them earlier - highly recommended.

August 5, 2025
Unprompted review
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Reply from WPX

Thank you for such fantastic feedback Helen! 💜 Big kudos to Martin for once again showing what WPX service is all about! We’re grateful to have you with us and honored that you trust us enough to move other customers’ sites our way. Here’s to many more years of hosting excellence together!

Rated 5 out of 5 stars

Nikola is an incredible support…

Nikola is an incredible support assistant at WPX, always there to help you quickly resolve any issues. Over the past ten years, we’ve tried many hosting companies, but WPX is the only one that truly treats your needs with urgency and care. No endless email chains, just fast, live support and real solutions, every time. We’ve been with them for a year now and have no plans to leave. Only wish we’d found them sooner! Huge thanks again for your consistent and outstanding support Nikola!

August 4, 2025
Unprompted review
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Reply from WPX

What an amazing shoutout for Nikola! 🌟 Your words perfectly capture what we strive for at WPX—fast solutions, no hassle, and genuine care for our customers. Thank you and stay awesome!

Rated 5 out of 5 stars

Best hosting around!

Best hosting around!

I will be moving all of my sites from hostinger to this much better host.

August 1, 2025
Unprompted review
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Reply from WPX

That’s awesome news Tom! We’re excited to welcome all your sites to WPX and show you the speed, security, and support you’ve been looking for. You’re in great hands here! 🎉

Rated 5 out of 5 stars

WPX is WOW!

I have created and managed many websites using many hosts, including as a WPX client for 5+ years. They are are miles about any other hosting company. Their hosting is fast and secure. Their support isn't just fast - it's instant. Their support team is highly knowledgeable and helpful. Moving to WXP earlier would have saved me tons of frustration. Now, I couldn't be more pleased and highly recommend them as the #1 choice without hesitation.

July 30, 2025
Unprompted review
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Reply from WPX

Wow, what an incredible review! Hearing this from someone with so much hosting experience means the world to us. Here’s to many more years of lightning-fast hosting with us. You’re part of what makes WPX #1 in our eyes too! 🚀

Rated 5 out of 5 stars

Top notch service

Top notch service!

I went in and was doing some things to my site to update the php and ended up crashing it. Support helped me get it back online within minutes and let me know the exact cause of the crash so I could get it sorted. Thanks for the great service!

July 29, 2025
Unprompted review
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Reply from WPX

It can happen to the best of us, Nick. Reaching out to our team was a great call—they’re experts at handling tough situations like this! Thanks for the review, and stay awesome!

Rated 5 out of 5 stars

I wish every company had customer…

I wish every company had customer service like this. It's above and beyond. Plus, I've never had a single issue with my hosting and it's been years that I've been with them. Highly recommend.

July 28, 2025
Unprompted review
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Reply from WPX

Thank you for the amazing review, Tammy! We take great pride in our customer service, including our lightning-fast live chat response time of under 30 seconds, with friendly agents always ready to help in any way they can.

Rated 5 out of 5 stars

Excellent service from Ilia

Today, I received incredibly high-quality service from a staff member named Ilia. My website had a lot of malware, along with multiple plugin conflicts and various other issues. Over the course of more than two hours, Ilia resolved every single problem and kindly answered all my questions without a hint of frustration.

I’m truly impressed by the top-tier support at WPX and highly recommend it to any website owner who finds WordPress challenging. It’s only been my first month back in web business with WPX, but knowing there’s solid support ready to help if anything goes wrong gives me real peace of mind.

July 21, 2025
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Reply from WPX

Thank you for the epic review, Lee! Ilia is one of our standout legends — always ready to roll up his sleeves and work his magic, no matter how tricky the challenge. Also huge thanks for the recommendation you've got the WPX crew in your corner anytime. 💪⚡

Rated 1 out of 5 stars

Liars, scammers, RUN don't walk from this company.

Liars, scammers, RUN don't walk from this company.

My pages for my company's websites loaded slowly.

The email setup was bizarre.

I got into a dispute with Stefan about my services, and instead of helping me fix my problem, he lost his temper and shut off my websites before I could back them up! One of the most unprofessional people I have met in a long time.

I told his staff I needed a backup, and they said Stefan had left for the day, intentionally leaving me in the dark with websites and emails. WOW.

If Stephan said this didn't happen, I have the emails, screenshots to prove he is a liar.

RUN, DON'T WALK AWAY FROM THIS COMPANY

Just remember, at WPX, THE CUSTOMER IS NEVER RIGHT.

July 24, 2025
Unprompted review
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Reply from WPX

Hi Mark,

We’d like to clarify the situation for the benefit of others reading this review.

Your service with WPX was terminated due to repeated and severe breaches of our Terms of Service, specifically regarding abusive behavior towards our staff. Before taking this step, we reached out and asked you to maintain a respectful and civil tone, making it clear that we were happy to assist with your issues.

When the abusive language and threats continued, we issued a full refund of your most recent invoice, even though there were only 5 days remaining on your current plan, and informed you that your websites would need to be migrated away within 24 hours.

Despite the 24-hour deadline (set for the 24th of this month), we extended access for an additional 3 days, until the 28th, to give you more time to move all your websites and mailboxes. During that time, we provided you with full backups of your websites and mailboxes.

Unfortunately, the abusive behavior did not stop during this period. You referred to our team with derogatory terms, including “clown,” “baby who sleeps with warm milk,” and “piece of trash,” among others. You also demanded the personal addresses of staff members, which we cannot and will not provide under any circumstances.

We stand by our team and our values. We are committed to transparency and are happy to provide screenshots of all communications via chat and email, should anyone wish to review the facts for themselves.

Rated 5 out of 5 stars

I've been with WPX Hosting for 2 years…

I've been with WPX Hosting for 2 years and their customer service is always quick and helpful whenever I need support. Their WordPress hosting is fast and reliable, making it easy to manage my website without any headaches.

July 13, 2025
Unprompted review
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Reply from WPX

Two years and going strong—love hearing that Katie! We’re all about speed, reliability, and support that’s got your back. Thanks for trusting our team to keep your site running smoothly!

Rated 5 out of 5 stars

I've used WPX for 7 years now

I've used WPX for 7 years now, the support is unparalleled. Thanks Ivan for helping me today.

July 13, 2025
Unprompted review
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Reply from WPX

Unparalleled—now that’s a motto we can get behind! Thanks for being with us, Nathan. Stay awesome!

Rated 5 out of 5 stars

They did it again

They did it again. was having big problems, and then went to Elena. less than 5 minutes got it fixed. they make my life so much easier when it gets complicated. thanks again.

July 8, 2025
Unprompted review
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Reply from WPX

Elena strikes again! We're all about making the complicated feel easy—glad we could sort it fast. Thank you for the review Christopher!

Rated 5 out of 5 stars

Immediate and helpful support!

Immediate and helpful support!

I'm not the best tech user... I need a lot of help, and the WPX team answers chat immediately and always goes above and beyond to support. Absolutely love the service and support.

July 8, 2025
Unprompted review
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Reply from WPX

And we love having you with us! Thanks for the amazing review—stay awesome Nichole!

Rated 5 out of 5 stars

Customer service team is top notch

Customer service team is top notch and always happy to go above and beyond to help. We've been with WPX for several years now and any time I've ever had a problem I just go to the little chat window and I've gotten immediate support.

July 3, 2025
Unprompted review
WPX logo

Reply from WPX

It’s awesome to hear you've had such a solid experience with our support team! We’re all about making things easy, fast, and stress-free. Thanks for being part of the WPX family!

Rated 5 out of 5 stars

Support

Support. Suppport. Support. What more can I say? WPX's support is insanely good. They WANT to help. I've been frustrated over the years with web hosts that started off good and then just fell apart because support was lacking. I hate asked for support and a) not getting much, b) being told it's not their problem, and/or c) being made to feel dumb.

WPX goes WAY beyond and is literally happy to help. They do it with a smile, offer solid advice and insight, and have a genuine interest about helping me understand what the problem is (when often, it's over my head).

I've been with them about a year and a half and I have plans to move other sites over to them. And guess what? They'll help me and do it with a smile!

(Shoutout to Velislav who helped me out this morning. Totally over my head kind of problem - fixed in seconds, nice chat about it, and just got things done.)

June 10, 2025
Unprompted review
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Reply from WPX

Thank you for the review Matt! Our goal will always be to provide the best support and service for everyone! And thank you Velislav for being the one this time to assist! Stay awesome!

Rated 5 out of 5 stars

Best service — not even close

The WPX team is about as good as it gets. They go so far above and beyond with the level of service they provide, it's a real eye opener when compared with other vendors (in any industry). We've been customers for about a year so far and can't imagine making a change. It's like having an IT consultant on call at anytime. Why switch? If you're not using WPX, you should read this review again.

June 10, 2025
Unprompted review
WPX logo

Reply from WPX

We love what you wrote so much that we even red it again and again! Thank you for the awesome review Bryon! Stay awesome!

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