WPX Reviews 

Support from WPX is 'another level'. Appart from their epic service, the support is a key differentiator for me. I have tried many hosts, and have not looked back since I switched to WPX about 5 years ago. They are still as great today as they were back then. Great technical products with great customer support. Really Fantastic. So happy to be a customer of WPX.

Dennis on WPX hosting support page had great ideas and helped me with my problems efficently. Felt the level of costumer care on this one

Georgi M., my rep was awesome, spent over 1/2 hour working on my very complicated issue and found the problem in Cloudflare, registrar, and no one else could find the problem, but he stuck with it until he got it solved. He was like a fierce pitbull genius. Got a hold of it and didn't let go until it was resolved. Thank you Sir, and WPX, you guys are awesome!

Best customer service of any hosting company I've ever worked with

My initial thoughts were WPX was a great value, but after paying a year up front it seems they’re trying to charge for a site transfer even though they advertised free migrations. I have gone back and forth with S Kalov to migrate a site but he refuses and wants to charge me $99.

I shouldn’t have to plead with customer support for multiple days to get a service they advertised for free.

My initial plan was to stay with WPX long term but after this I’m gonna start looking for another service when the time comes.

Make sure to get all sites transferred before paying for the year, because they won’t honor it if they know they got you.

You’ll never convince me there’s a better web hosting company than WPX, it’s that simple. I’ve been with them since April 2024, and I currently manage over 23 websites across different clients and projects. I’ve used several of the big-name hosting companies over the years, and honestly, none of them come close to what WPX delivers.
Their customer service is in a league of its own!!! Fast, personal, and actually helpful (not just copy-paste AI replies). Anytime I need help, I get real answers from real people who care. They consistently go above and beyond. On top of that, the performance and reliability is incredible. My clients’ sites are running faster than ever, and I’ve even seen SEO improvements across multiple sites since moving to WPX.

As long as I’m doing what I’m doing, I’ll be a WPX customer for life. You’d have a very hard time convincing me to go anywhere else.

I've been a freelance/small agency service provider for years. This host is actually what I'd consider a trade secret. I don't reveal it. At least not without getting dragged down and beat. I keep it a secret because the support is absolutely incredible. Yes, other places have support that's knowledgable. But THESE GUYS? They are AVAILABLE! And I'm talking INSTANTLY! You'll be chatting with a brilliant support rep within seconds.

This is hands down the best wordpress hosting ever - speed, security, etc are brilliant - but their customer service is another level. You get to talk to a rea person every time, and 99.9% of the times they sort out whatever trouble you are having - I have been learning how to make no code websites and i used to get into a lot of trouble and almost every single time they have been courteous, patient and professional.
I have been with WPX for more than 5 years now and I would encourage anyone who wants a seamless hosting experience to go with them.
My most recent trouble shooter was Velislav - Thanks man for helping me and tolerating all my little goof ups :)

Migrated from Bluehost and never looked back. This company is great and they support is amazing.

I hired WPX for my domain and hosting last year.

In July, I lost my credit card and had to wait a month to receive a new one, as it had to be shipped from Canada to Mexico where I currently live. I informed WPX about this situation, and they told me that to restore my website, I would need to pay manually.

I am fully aware that restoring a website involves both a hosting and a domain fee that’s exactly why I asked their support how many invoices I needed to pay. Their agent clearly confirmed (see attached screenshot) that there was only one active invoice for the domain renewal ($14 USD). Naturally, I followed those instructions, paid it manually, and received confirmation that my website was restored and active (see second screenshot).

Shortly after, I noticed an unexpected $249 USD charge on my card that I had not authorized, since I never paid that manually. When I asked for clarification and requested a refund (thinking it was a mistake), WPX offered me a discount to keep me as a customer and then processed the refund. I genuinely thought it had been a misunderstanding. However, after the refund, they disabled my website again. I spent over a week trying to get it restored, only to be told I had to pay the $249 after all. Because of the charge and refund, I lost $17.47 CAD due to exchange rate differences (I paid CAD 357.15 → refunded CAD 339.68).

Despite clear emails showing I only asked for clarification, WPX re-charged my card without my explicit consent. Communication between agents was inconsistent I was told different things by different people, an offer to restore was made then withdrawn, and the tone from the Customer Success Lead, Stefan Jekov, was dismissive, defensive, and gaslighting. He refused to take any responsibility for the errors made by his team.

I requested fair compensation for the exchange-rate loss (1–2 months of free service) and a senior review, but WPX refused and instead blamed me for “saving my card,” which apparently “generated an invoice.” This does not reflect the timeline or the written evidence I have.

I’m leaving this review to warn others and future potential clients: if you value clear billing, transparency, and professional communication, be cautious. I have all the emails and screenshots proving how this unfolded and attempted to resolve the issue privately before posting. WPX continues to deny responsibility, even though their own written messages show the opposite.

If you use WPX, double-check every invoice and disable automatic payments to avoid unauthorized charges. The lack of accountability and basic customer care is deeply disappointing.

I've been with WPX for 4 years and I must say this company is extraordinary! The customer service is fast, knowledgable, professional, and the pricing is great too. I moved to WPX after being with Godaddy for several years. Honestly, I didn't know how much better a hosting company can be. If you're considering switching as I did, don't hesitate. You'll be glad you did.

the most Unethical and Abhorrent hosting company I have encountered - Despite my cancelation request in writing and moving my site to BLUEHOST in June - WPX decided to charge my account extracting funds for a services anyway for subsequent months- without my permission and without accountability. I contacted customer support on numerous occasions and provided proof, only to be ignored or they outright denied the refund they owed me. Even with my written proof provided to their employees like Maria Chenkova, Miroslav M., Stefan Jekov, Deyan Lazarov, Georgi Y. Georgiev. and many more attempts to resolved this. They made me jump through hoops to cancel and then pretend they didn't receive my request, though I provided screen shots, time stamps and invoices. It took a fraud investigation from my bank to finally stop these crooks, Do not use WPX - they are unethical. CONSUMER BEWARE. Do you not give your banking information to WPX. Check Trust Pilot and Better Business Bureau before singing up with tricksters like these guys.

This is the best hosting i've ever used EVER!

The support is out of this world, not only they respond in 30 seconds, but they actually know stuff about their services, websites, WordPress etc. and also very technical stuff.

Was forced out of Bluehost because they let my sites get hacked via their plugin, and wanted a fortune to help fix my four sites. WPX used backups from my PC to both restore and clean my sites. The tech support people are marvelous, and very fast to answer. Only been with WPX a week, but night and day vs. Bluehost. Another benefit: much faster website loading and editing response than Bluehost! I hope the good stuff continues!

I had an excellent experience with WPX thanks to Nikola Atanasov. I was nervous about migrating my site, but Nikola led me through the whole process step by step in clear plain English. He explained what would happen, told me exactly what he needed from me, kept me updated at each stage, and double checked everything once the move was complete. No jargon, no stress, just calm guidance and fast action. The site was migrated smoothly, performance is great, and Nikola even followed up to make sure I was happy. Truly amazing customer service. Five stars

I’ve tried hosting with at least seven different providers, and none of them even come close to WPX when it comes to support. Their team resolves queries within seconds and often goes out of their way to help. The dashboard is also straightforward and easy to use. For me, WPX is the clear choice for hosting any day.

Many thanks to Nikolay Georgiev at WPX today. Had my request resolved in just a few minutes. I have been with WPX since 2017 (8 years) and have never looked back. There is simply no better hosting on the web and their exceptional support. I have tested them a LOT over the years with my requests and there they are...within 30 seconds...every time...without fail! Thank you Nikolay!!!

I have been using WPX for several years now and I recommend them to everyone. I was nervous about going to them since they don't do phone support, but their chat support is so fast and technically knowledgeable, it surpassed my expectations completely. I have zero issues with the way they have this set up. It's the best. You won't regret using WPX.

I have been a client of WPX for over 4 years now, and I love working with them. The service is top-notch! 24 hours a day I can get a live person to help me with any technical issues I may have. Ivan G. is one of my favorites. He has helped me with numerous technical issues with my websiote and hosting. Today he helped me again with some DNS records for my website. I will never leave WPX.

⭐⭐⭐⭐⭐ Outstanding Support from WPX – Especially Velislav!

We’ve only been with WPX Hosting for about 3–4 weeks, but I can already say we’re extremely grateful to have made the switch. From day one, the service and speed have been excellent, but what truly sets WPX apart is the support team.

I recently had an issue on my WooCommerce site that could have easily turned into a frustrating, time-consuming problem. Velislav stepped in and went above and beyond to troubleshoot, identify the root cause, and even help with a fix that restored full functionality — all while keeping me updated every step of the way.

It’s rare to find hosting support that’s this proactive, knowledgeable, and genuinely helpful. This experience confirmed that we made the right decision choosing WPX. Huge thanks to Velislav and the WPX team!

— Jeff Shelton
BioBoost Labs+™