WRS Insurance Brokers Reviews 

143
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dedicated staff is exceptionally helpful, patient, and knowledgeable when guiding them through complex insurance policies and explaining available coverage options clearly. Reviewers consistently note that representatives go above and beyond to understand specific project requirements and secure tailored solutions without any unnecessary hassle. People also deeply appreciate the prompt and efficient communication, noting that all questions and messages are handled quickly, politely, and professionally. Consumers find the entire arrangement process completely seamless and reassuring, making it extremely easy to obtain the right protection for their specific needs.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt and effective responses to queries as... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as polite,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt email responses and thorough... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and speedy replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Broker and went above and beyond to get our insurance in place. We had some short term cash flow issues so they worked with us on an affordable payment plan which allowed our insurance c... See more

Rated 5 out of 5 stars

I had the pleasure of working with Sarah at WRS to arrange a complex property insurance policy at short notice. From start to finish, her service was responsive, professional, and solution-focus... See more

Rated 5 out of 5 stars

I was in unknown territory with this insurance need - Public Liability Insurance for a community group - and Sarah quickly grasped what was needed and explained clearly what was available. Later she r... See more

Rated 5 out of 5 stars

I have worked with WRS for 6 years now, and in particular with Samantha Cooke. the service has been superb, timely and efficient. Sam has been most helpful with any queries, she has advised when... See more


Company details

  1. Insurance Broker

Written by the company

WRS Insurance, specialist insurance broker for all charity, church and community across the UK. Over 60 years of general commerical insurance broking for businesses in Colchester, Essex and London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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4.9

All reviews

(143)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick and helpful responses

Francesca and the team at WRS were very responsive and knowledgeable providing us a couple of competitive quote options to meet our needs. Highly recommend them for business insurance support!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Residents Association Public Liability Insurance

We are a Residents Association and have contacted numerous insurance companies to put public liability insurance in place. It can be difficult to find a company that puts its customers first. WRS were extremely helpful and knowledgeable about our requirements and provided a quote which covered everything we needed it to, at cost significantly less that it's competitors. Needless to say we are now covered.

January 21, 2025
Rated 5 out of 5 stars

Very helpful brokers

It was a good experience dealing with WRS. I contacted Sarah at WRS by phone and email. I found her very helpful in responding to my queries: she understood the circumstances of volunteer groups very well and gave me all the information I needed without making me feel that I was under any pressure to commit to her recommended policy. The cost of the insurance policy was slightly higher than a comparable direct online policy, but I felt that it was worthwhile paying a little extra for an insurance policy that was right for our volunteer group and for the extra support offered by WRS.

December 17, 2024
Rated 5 out of 5 stars

Great customer service and competitive prices

It is a pleasure working with Francesca, Danielle, and Gunar from WRS. They understand the requirements of charities, respond quickly to enquiries, provide comprehensive and clear information, and often meet very strict deadlines. WRS also offers very competitive prices.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Recommended broker

Very good customer service. Our broker was thorough and listened to all our needs before recommending an appropriate insurance cover for our office building.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very Quick and Helpful

We had left it. to the last minute to get quotes and WRS were very quick at helping when other brokers wouldn't. They also managed to get us a great price.

September 18, 2024
Rated 5 out of 5 stars

Very happy customer

I spoke to someone named Gun. He was exceptionally patient and a good listener. He understood the needs of our charity and explained things in relevant detail.
Called back when he promised to and helped me choose the right insurance to suit our charity for a reasonable price.

September 2, 2024

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