Everyone was really helpful and knowledgeable, from first phone call to test drive and then collection. I was unsure about size, setup and how it worked with cycle to work scheme. I initially phoned t... See more
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Review summary
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Reviews shaping this summary
Fantastic customer service from Simon who supported me in deciding on my first road bike for my first triathlon. Talked me through the differences in each of the Liv models and found a bike which actu... See more
Basic service very well done. The team are very knowledgeable and very good at answering all my questions. They imparted some super practical and useful advice. I will keep using them for all my bike... See more
I tried ordering a Met Trenta helmet, and received an email from Ben Lee at Balfe's Bikes informing me that due to a fault on their website the colourway I had selected was no longer available. I was... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
24K reviews
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Excellent Service
Online ordering was easy and the order arrived on time. Very good service. I will be using them again.
August 11, 2026
Awful experience from this so called…
Awful experience from this so called bike company. The bikes weren't the right size for my partner or myself despite following their size guide. One bike was faulty and both not as described yet they dug their heels in and made us pay one of the carriage charges to get it returned. Please be aware the bikes are too high even at their lowest point. So disappointed with the service I received and would not recommend using them as their customer service isn't good at all. We are now £50 out of pocket and they are still insisting the bikes were the correct size. We've now ordered some bikes from Amazon. At least I know I will get treated far better there!! Thanks for wasting our time Balfes.
July 22, 2026
Unprompted review
Excellent price and excellent service
August 14, 2026
Great experience buying my 1st EMTB
Alex was super helpful with getting the bike set up and explaining how everything worked with suspension adjustment, the motor etc. being my 1st EMTB bike. Would definitely come back here again.
August 14, 2026
All good.
All good.
Bike was delivered very quickly, updates and specific time slot for delivery were regulary communicated.
Thanks
August 14, 2026
Bike service
Put bike in for full service. Staff were extremely helpful. Bike has come back like new!
August 14, 2026
Only 1 of 2 bikes delivered.
Only 1 of 2 bikes delivered.
Support queries unanswered for days & then apparently only a delaying tactic.
Still no resolution or answer after 9 days.
August 7, 2026
Incredibly helpful
Incredibly helpful, knowledgeable and courteous customer service (Reigate branch). Excellent products and brands competitively priced. Highly recommend.
August 19, 2026
Unprompted review
I always enjoy going to Balfes Bikes. I always leave knowing more than I went in. And I always feel that I’m part of a group of friends. Thanks everyone. Geoff Parker
I always enjoy going into Balfes Bikes because I know that, whatever the issue, it will always be solved fast and without fuss. I always leave knowing more than when I went in.
Many thanks,
Geoff Parker
August 4, 2026
Purchased a new Giant bike on line for…
Purchased a new Giant bike on line for click and collect at Gatwick store. Had a few questions for the support guys that were not answered.
In store experience was excellent and had the best bike fit I’ve ever experienced (thanks Keith - you’re a star)
August 13, 2026
Had what I wanted in stock when other…
Had what I wanted in stock when other suppliers didnt, prompt delivery.
August 13, 2026
I chose Balfe's because their prices…
I chose Balfe's because their prices were very competitive. I liked the fact that I could order parts and pick them up at a local store. The Staff, were friendly and helpful.
August 11, 2026
Great discount price❤️
August 13, 2026
Recommended bike store
Easy to find items, buying them, the items was sent quickly and arrived according to schedule, this was my first purchase but won't be the last...
As we speak I'm looking at some shoes....
August 13, 2026
Very pleased with the service
Very pleased with the service, I was slightly concerned when my bike arrived in the back of a white van and the box was ripped and damaged but this could be the fault of the courier. The bike on inspection was absolutely fine and very well put together. I will definitely use Balfe's again
August 13, 2026
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