Bank Fashion 

Went on line as was looking for good quality singlets now that summer is on its way. I came past Blank clothing website thought I’d give them ago as reviews were Pretty good. I was very impressed after first purchase and went back on line to buy another 3. I’ve just received an email as long sleeves are now sale. Will be purchasing again today as to not miss out. VERY SATISFIED CUSTOMER.
EXCELLENT QUALITY Without a doubt.

I was able to purchase some of their products and it has good quality. I got it all for under £30! Additionally, their staff are very kind and helpful.

Super nice designs. I have bought several times and my experience was top.

Custom Couture – Custom couture may be the riskiest fashion business model. Couture garments are hand-made to fit each individual client. This level of detail is time/labor-intensive and expensive to execute. This means that each piece will come with a very high price tag – the kind of price tag that is only really accessible to the wealthy. This limits your potential customer pool. However, if your designs catch the eye of wealthy clientele, your business could sky-rocket so please recommend or invite your organization

I loved jobs and work. Please 🙏 Thanks

bought a parka from bank, had a fault , sent it back, it was returned exactly the same, told them nothing was done, they replied that their inspectors are trained??, you only have to look, so i returned the item at my expense, they have now lost it, i have no way now of proof, they are professionals at ping pong emails, never will use them again, and as i have read the other comments, we all get the 'we are so sorry to hear about your experience' ,now i have to report to my credit card company, stay away

Over 4 months have passed and still no refund, they have the item, they have had copies of the receipt four times and despite threats of contacting trading standards they still could not care less, the item was faulty from new and was unworn.

Totally useless company, have they wondered why they are in financial ruin ....... LOOK AT THE WAY THE COMPANY IS RUN !

They don't deserve to be in business.

I ordered from the online website and I was aware that I would have to pay customs charges when my item arrived in my country, however I didn't feel comfortable with their method of handling import charges (a third party website asking for your credit card number and other personal information) so I opened a dispute with Paypal asking to return the package to Bank and receive a refund for my order.

Bank replied and said there would be a £5.00 fee for me to pay for the post company to get rid of the item. Sure, whatever, I was okay with that and I agreed to pay the fee. However, they told me that in order for them to give me my refund I would have to close my Paypal dispute BEFORE they gave me the refund. They told me to close the dispute and email some guy to tell him I closed it, then I would get my refund. It sounded like a way for them to make me give up Paypal's protection by closing the dispute so they could take the money and run.

I told them they must be thinking I'm an idiot (in a nicer way) and said I would not close the dispute before I got the money they promised, like we had agreed to. I told them that if they were an honest business they shouldn't be afraid of Paypal having my back. I got fed up with their weird suspicious antics and escalated the Paypal dispute to a claim, woke up this morning to find that Bank had given me my refund and Paypal had closed the case.

The Bank representatives were always polite during our communications and mostly responded in a timely manner so I'm giving them 2 stars but the shady business practices mean I won't be buying from them again. PLEASE PLEASE PLEASE pay with Paypal if you order online and don't let sellers trick you.

I ordered an outfit online to be delivered to the Darlington store, unfortunately the outfit took 6 days and didn't arrive in time when I checked online it stated if I didn't pick the item up within two weeks I would be refunded.(this was December 15th) I realised I hadn't yet been refunded so decided to chase this up I didn't get an email back for four days so rang store to confirm parcel had been sent back to the warehouse the girl on the phone told me it was still in the back shop due to refurbishments. I DONT UNDERSTAND WHAT REFURBISHMENT HAS GOT TO DO WITH IT!!
So I emailed customer service again to get a response four days later saying this would take a couple of days and they would get back to me. So i emailed yet again stating I have all ready waited nearly three months and want an explanation now. Two days later I recieved another email stating I would get a refund but would have to wait a week. After waiting three months I want an explanation, and I defernatley am not willing to wait any longer. Absolute ridiculous service would never shop here again!!

I went shopping with my sister in the Trafford centre and decided to see what I would find in Bank. I saw a skirt which I thought was ok so went to pay and some girl cut infront of me when I was about to pay! To add to the cheek the young guy on the counter couldn't have been any ruder if he tried!! Looking me up and down as if I wasn't worthy to be in his presence! If I was an employer, I'd never hire him! Then I went home and changed my mind about the skirt....so went to another Bank to return it for a refund only to be told they only do exchanges! I explained I wasn't made aware of this and she replied "look at the bottom of your receipt!" RUDE STAFF AGAIN! (Must be in the criteria to get the job). So I eventually found some items to exchange and the other girl who served me shocked me as she was rather pleasant!

Overall, the experience was horrendous! Make sure you are prepared to lose your money with their terrible "returns policy" and prepare to be judged and spoken to like dirt by their terribly rude staff!! If this is the way this company wants to behave and represent itself then it explains perfectly why they are going into administration!

Good riddance to a terrible company and terrible staff!!

I bought a bag for my son and a gym bag and i put all my details in and was about to pay for it then i was going cancel it before i could cancel it paid for it automatically without me confirming it and now i dont want the bag but i have paid for it and i emailed the customer care service and they said to me that they will get back to me in 48 hours but its been 9 days and still no reply from them appalling

I decided that I didn't want my two coats, bag and top I had ordered from Bank anymore, amounting to £82.00, so I sent them back via collect +. The order was unfortunately lost during this process of returning. However, when I found out Bank was in administration I was instantly concerned about getting my money back. I called the helpline over a week ago about gaining my refund. They said they would treat it as a lost item and send me something to sign in the post and send back (sounds like a delaying tactic to me to retain all capital possible). Weeks later I have not received this letter... the call centre is now shut down, and I can only contact someone on twitter or email, to which neither have responded. Fantastic.

Poor customer service, don't buy in the future and expect to get your money back!!!

I ordered four items online at the beginning of December however I did not receive them despite the delivery company saying that the parcel had been delivered. I called BANK who told me to send them a missing parcel form and they would then process a refund. I have sent them the form twice and have spoken to a number of people from customer service who have all told me that they have processed the refund yet I still haven't received it and it has been almost two months! They are extremely unhelpful, never respond to emails and I have had to constantly chase them up about this with my problem still not being resolved. I will never shop here again!

I placed an order with them in the store. One item was out of stock, but they try not to tell you when give you the parcel.
Once we found out, went back to the store, ask for the refund (as the despatch note advised), they insist they are not allow to do it and I should ring up customer service.
Rang the customer service, completely waste of time, same result, asked me to go back to the store, cut the line after she talked with the management!!??
I don't think this level of service will go far in the fashion industry.

Ordered numerous items off this website. Great value for money items. All arrived quickly even over the Christmas period when thought there might be delays. Quick and easy transaction with efficient delivery. Would highly recommend this website and will use again.

I'm. Absolutely disgusted with bank fashion I ordered some trainers off there website to be delivered to the shop to be told my trainers was put in the wrong bag and was sold and now out of stock and I'm going to get a refund. Still waiting for my refund if not I'm taking it further

Always shopped in store at bank had no problems. Ordered a Christmas present for in store collection as thought this would be the quickest method and not received it. Left on Christmas day with no present but they had no problem debiting my account. Ordered from other high street shops AFTER the date I ordered from bank and they all arrived before Christmas day. Possibly the worse company ever. Contacted customer services keep being told item will be despatched in 3 to 4 days.

This company deserves 0 stars.

Bought a hoody and t-shirt from this store and within a week I've had to return both products. The stitching on the hoody was coming loose and the dye from the 1 of the 5 buttons on the t-shirt had stained the top.

Went to the shop and they refunded the hoody, but had to send the t-shirt for 'inspection' as it had been washed by us.

Received a parcel a week later with a letter stating the t-shirt will not be refunded due to "not following the correct instructions on the care label". I had to laugh as the product that accompanied the letter was the hoody I'd already received a refund for. This proves they didn't inspect the product and have just sent a generic letter, as they should've realised it was a hoody they were inspecting and not the t-shirt as reported.

I've also had another hoody which was stained by the leather name tag and 2 Superdry jackets where the stitching had come loose within a week of purchase.

I will never shop here again!

Ordered my partner a item off the website paid with the most trusted way over the internet (paypal) item that turned up was wrong called and was told to return the item with the returns label...no returns label in there!!, so said there wasnt one they said I'd have to print one out I don't have printer so customer Service said "oh well can't return then can you" WHAT!! so I'm currently going through PayPal to get my money back. But I also got my mom to order the correct item in the mean time and pay next day delivery didn't turn up the next day as stated and the order address was wrong door number called customer service and was informed how I should know my neighbours I live in a block of flats so I need to know the whole 8 floors!! Was told they would email the courier I managed to speak to them the next day who informed us they hadn't received anything otherwise they would deliver to right address so called bank back who then lied to me!! And accused me of putting the wrong address!! Courier came and said they have numerous wrong address from this company. I would NEVER use this company again

Bad quality products and customer service do not care about customers at all worst fashion company ever!!!!