Bank Fashion 

I ordered a shirt from bank 8 days ago, two working days later I get a despatched email telling me it is on it's way, a further 5 days later (only takes up 2-4 days) the tracking information is still the same "waiting for couriers receipt", I then thought by ringing bank I would get it sorted quicker, No, I was wrong, after spending 3.... 3 days ringing, when I finally got through, I was told that I would get called back, I didn't, no one called me back, today, I called back first of all the lady who answered tried to spin my in circles, when I asked that I wanted to talk to the manager, she then told me the manager wasn't going to answer the phone, I then got told too email them if I have any complaints when I said put me through too your complaints department, after getting absolutely nowhere with this, I proceeded to ask about my order, yet again to be told that I will have too wait another 3 days whilst they send me a letter out which I can then state If I want a refund or them to resend the item.... Bank you are pathetic, I will never use bank OR JD because of how bad you are... I would advise not too use them.. EVER

During I tried order show error message and I contact customer service, they said they got system error and I can not make the order. Therefore, I order the same item from other shop.
Next morning, I received a email about my order was placed.
Without confirm!!!
Now they refused to cancel my order, because anyway it's ordered with their system error.

I order 5 items and received 4 in my parcel. I raised the issue with them via email to request the additional item be sent but they asked me to scan a copy of the receipt and email it to them? I phoned to speed up the process and have now been told they need to investigate with their Post department which will take up to 7 working days. I was made to feel that it was my fault the order had not been sent correctly and at the end of the day I have paid for an item I don't have. Once they have resolved the issue they are going to post me a form to ask whether I still want the item or a refund. What a joke! They are a disgrace with no respect or trust for their customers.

This company use to be so good! Now days after you paid for your orders they send you a refund as the items out of stock but still on there website!
I ordered two t-shirts from them and one didn't come as it wasn't in stock and the other was the wrong t-shirt! I paid for a tee with a print and they sent me some fake leather YMCA looking rank tee. I've emailed them telling them i need to send it back but am not paying the postage and still no reply.

They sent me wrong size, after receiving my return, they refunded amount of products, without my and their shipping costs!

Many errors on site, at checkout, unuseful and slow support

I ordered goods for delivery from Bank on the 10th June so far with zero communication even after 2 email from me follow it up......Never again.

Ordered a pair of Van shoes online, that were a great price. Bank Fashion sent a confirmation that the order had gone through and would confirm a delivery date soon. A few days later I received an e-mail from PayPal confirming my refund. Strangely my order seemed to have been cancelled with no explanation. Bank Fashion have not explained what happened e.g. out of stock, so not sure if I can try again.

Very odd behaviour from an online shop.

I will not be using them again. Avoid if you need clothing for a special occasion, it may never arrive.

My 'next day order' took almost a whole week to arrive (with no warning that it may arrive late). Communication from customer services was also awful, taking a whole week to reply to each of my emails. Even then when they did finally get in touch they were no help.

Overall this was just a very disappointing experience, and I would recommend that you avoid shopping online with them.

don't use bank for mail order,they can't tell you when your order will arrive,eventually took 1 week,when i received the order it was the wrong items!!!!shaame on you Bank

Never shoppped in it before never thought id was my taste but got a gorgeous Lipsy dress from there today didnt no they had a lipsy section definitely will be back.. the guy who served me was great. Pleasant to talk to friendly and got my discount too with my student card. THANKS. LOVE THE DRESS AND good customer service xx

I ordered some shoes for my dads birthday. Left it quite last minute but they arrived in time. Was surprised they arrived with no tags or labels on. Indicated they had been returned after the tags had been removed. It wasn't until my dad unwrapped them he realised they had come unstitched. My dad took a photo of them but as he loved them so much, my mum kindly sewed them up for him as they had booked to go on holiday the next day. I emailed Bank Customer service explaining they had arrived with a tear but I could send them a photo. They apologised and agreed I should send them a photo. Unfortunately, my dad believes he left his phone on the plane on returning to the UK. After I emailed Bank again explaining I could no longer send a photo, they just completely ignored me. I had even said I suppose they cannot compensate me without a photo but they did not even have the courtesy to email me back. Quite rude if you ask me. It has certainly put me off buying with them and I used to spend a fortune on their website! Shame really.

Ordered in store to be delivered to home address recieved in time quite supprised as it had wrong name on parcel and only half of my address it was lucky the delivery driver had my contact number, item was wrong colour ordered purple and they sent green BUT label said purple lol, so asked for return labels to be sent through the post waited no labels asked for some more still none arrived so i had to ask a friend to print some off.I contaced BANKFASHION about 7 times to find out if parcel was there they couldnt find it and had no recored of me my order no phone calls nothing "SHOCKING".So i contacted collect plus who where very helpful and said Yes it was returned and gave me dates and times so i am now as im writing this contacting BANKFASHION to tell them how terrible there services is and that i will never use it again "ABSOLUTLY RUBBISH BANKFASHION"

Your excellent customer service combine with promising delivery date and time can't make me more happier. I love your the item and will definitely be back to buy more in the future

I have shopped at Bank a few times with no issues - but always in store. I hav efound it to be a pleasant expereicne to shop in the Bank stores.
However...I ordered a dress online, and it got delivered to store on April 11th. I decided that same day I didn't want it, without picking it up from the store. i called the store it was delivered to on the same day and they assured me that it would be returned and I can get a full refund. I expected no issues with this. I WAS VERY WRONG! it has now been nearly A MONTH since the item was returned and I STILL havent received my refund, despite speaking to Bank directly on 4 occasions now. they told me on the 25th April that it has been refunded and to wait 3-5 days for it to be refunded. by the 2nd I still hadn't been refunded. I spoke to them AGAIN today telling them how unhappy I was that it was taking so long to get a refund. they have apologised and assured me I have now been refunded. I have to wait ANOTHER 3-5 days for this refund. ITS GETTING RIDICULOUS NOW!
my advice....shop in store and buy something you know you won't return!

I am writing to the company directly

id recommend shopping at bank online as the website is easy to use, the delivery to store is quick and free, and you get email confirmations along the way!

great store with great prices, and great sales

I have had a great experience shopping with Bank, easy to order and dilvery service was good too, I was kept informed about my order and did not have any difficulties. I was also very happy with the product as it was the same as the online picture and the quality also didn't let down.

Was a very easy to use service , was kept regularly updated with emails and received my item promptly

I order a really expensive green coat with black leather on the arms for Christmas 2 weeks later it all was Pelling apart I've ordered dresses from the bank which Ive been happy about which was just the coat what upset me because I paid so much money for it