Bank Fashion 

Was dissapointed my parcel got lost in transit and after several phone calls was told I had to wait to receive a form in the post before filling it out and then paying for a stamp to send it back to you and then wait days for a refund when you had already been informed by the courier that the parcel had been lost. The money should have been refunded immediately into my account but if you insist on this procedure then the least you should do is enclose a pre paid envelope with the missing parcel form.

It was quick and easy to order and the delivery came quickly and I was very pleased with the item that I ordered. I'd definitely recommend using this service again!

good range of shoes and clothing, love the George Best range. got a pair and very pleased,

The dress that I ordered was lovely. good quality, good style. It was easy to order online and then collect from the nearest bank shop in town.

The assistant was very helpful and very informative, the service was very quick too. I would definitely order from bank again.

Very good fast

I am very pleased the way the transaction took place, no problems at all and felt safe in dealing with Bank Fashion.
I would like you to pass on my sincere thanks to the shop assistant who dealt with the purchase, ( sadly i did not take her name ) a rather small girl who was so polite, efficient and a pleasureto deal with. If only they were all so good.
I would definately deal with Bank Fashion again.

I'm always in banks store buying for myself,my partner and my son I've also orderd online all of the time the clothes are fantastic I love the style I like to choose bank clothes always!!. Sadly I purchased a dress (lipsy) from banks website to go out for my 1st Mother's Day unfortunately the zip at the back was looses before I tried it on ther was no time to send the dress back therefore I had to take the dress to a dress maker and have a brand new zip put on. I wasn't really happy as I felt I was let down by a shop I love :-(((

I have purchased items on a number of occasions and always have prompt and quick service. Goods are also very well made and of good quality, wish I had the money to order lots more!!

Service was terrible. I should have receieved my parcel on next day delivery service but it didn't arrive so I emailed Bank and also tweeted them which I had no response to. I also emailed City Link at the time which took 5 days to respond, they explained that the parcel had been lost. The day after that I decided to phone them (the number was not a free phone number) and they said they'd send a form out to me to claim back the lost parcel. The form came a few days later and I even had to pay the postage to send the form back!!! The cheek of it. The form gave me the option to either have the parcel resent or have a refund. I opted for the refund and will never ever be shopping there again. Too much hassle and time spent attempting to find my order. Customer service was rubbish as they take too long to reply, I was even on hold with them on the phone.

Service is ok, but with few issues. Ordered my stuff nearly a week ago and never received any confirmation that my order has arrived into store. Had to go myself and check if they got it.

After much searching found what she was after. Good price, quick delivery and never off her feet.

Required a new lightweight jacket, ordered received fitted well done job.

wow shop till you drop great deals quality clothing and footwear lots of different styles to choose from bank wont break your bank account from everyday wear to dressing up wear plus shoes to match and accessories go ahead and enjoy the comfort that bank fashion has on offer I did.

I found a dress only available online at bank, placed order, received quick reply and up to date tracking of my order all the way from dispatch to destination at chosen store. Excellent

Excellent service & great products.

Sent the wrong item, had a job getting a refund and ordering the right product in the shop. Online and shop ordering is not the same. had to phone 3 times in the shop wasted an hour. Charged me an extra £3.99 delivery charge, which they said they would refund and they haven't.

Lamest service ever. Not recieved order and all they can do is make me fill a form BY POST!! Who uses post today for these things?? Besides i needed itdms for a wedding and i bought them way before. Goods from china artice begore from Vank.

Received a dress within the delivery time but it arrived 2 sizes too big so unfortunately was unwearable. I also ordered it in black but instead I received it it red. I struggled to reach a post office in time so was refused an exchange or any type of refund. Will not be ordering from here anytime soon.

I brought a g star jumper, the chepest I found out there. Bank has great prices and options, such as delivery, return, products and prices. Tough its ashame the stores dont have what online shop has.

Though, there was a whole mix up with the delivery and communication. it was confusing, I was sent a despatch email,, i rund to make sure and told it was despatched, but didnt recieve tracking number, so rund again and told it wasnt actualy despatched and given a tracking no. that didnt or never worked. I was then told it wasnt despatched, as it will be delivered to the store internally. it was just all confusing. and frustrating that no one knew what was happening.

but to fair, they delivered on time and I have used them a time before and it was all smooth. I wold use them again, now that I know how to deal with them.

they are better other stores, at least they have a customer no. to call.

but other places are better like Asos, so they ar e average