BrewDog Reviews 

Nicely packaged advent callander , easy to get tins and good surprises along the way

I got an email with a festive offer with delivery promised pre Christmas. Standard delivery is 3-5 business days from the order date, so I thought it would be ok as I ordered on 13th December. The order shipped on 17th December however it is now 24th and the delivery company has no record of my shipment. I’ve had to go out and stand in long pre Christmas supermarket queues to buy beer for our Christmas Day gathering. Obviously I am very unhappy

After my first order went missing in transit (DHL again as with previous reviewers!!) and I eventually found a way to get a reply from someone via Facebook after no replies to emails, Amber was great, very friendly and helpful and sorted out my order which arrived late last night just in time for Christmas, thanks Amber and Merry Christmas!

Based on most recent order #691059 really disappointed with lack of contact options especially when urgent! Placed order 18th December, my error part of the order was a 4-sample pack I ordered wingman AF by mistake as it’s really hard to see on an iPhone I wanted alcoholic instead, I tried to amend order but couldn’t so contacted Customer Service immediately after placing order (only contact available is to complete a form & wait & wait as with previous order Order #686315 received a response after delivery)! Re-contacted again on 22nd to ask to exchange to alcoholic Wingman still no response but received order today with non alcoholic which I’m now trying to find out how to return/exchange honestly I’m fuming this is supposed to be for Christmas presents & your lack of assistance is letting a good product down! So answers on a postcard please how the hell do I exchange at no expense to myself I’ve spent a fortune with BrewDog of late! Kim your response on trust pilot and email is unacceptable and obviously you have not even had the manners to read my review thoroughly, as stated above I tried to amend the order straight away but was unable to so more a glitch on your website than human error and had there been a helpline/customer service facility to speak to immediately like most normal companies this could have been corrected instead of submitting a form and waiting 7 days for a response!! Also this wasn’t a free gift, I’d placed a previous order #686315 which had a voucher code for a sample pack if you spent a further £15 not including P&P to then choose a sample pack! I’d like this escalating given the amount of money I’ve just spent with you & given you inadequate customer service facility! I’ve also changed my scoring based on your very poor response

Amber was great and quickly addressed a support issue that went above and beyond my expectations. Quality experience.

My package got lost in transit recently and Amber on the customer service team on Facebook sorted it straight away and expressed a new package to us. The customer service team from website never responded.

Order was dispatched but never received by courier. Sent multiple emails and no response. Having to wait for my card company to charge back the amount.

Get it's a busy time of season but order was placed on the 1st of December and only means of contact is email.

Shame as I love the products. Just re purchased them instore instead.

The drinks I ordered were perfect. The customer service or lack of is the biggest concern.
Delivery was 3-4 days, it took nearly 2 weeks.
I have contacted 4 times about a missing item. To date they have not refunded, sent the missing item or replied to any of my emails

Amber from BrewDog managed sort our missing delivery out just in time for Christmas, DHL as the couriers awful service but brewdog really stepped up. Thanks for all you help and have a merry Christmas

Awful customer service. Ordered the advent calendar for my partner in November and still haven’t received it. Reached out 4 times for a refund and had no response. This is a £50 calendar! So annoyed and will absolutely not be using again.

Got delivered to the wrong house. Clear from the photos, sent emails 3 in 9 days no answer. Messaged them on Social Media no answer. No beer for a friends birthday and looks like he won’t get it for Xmas.

Hi brewdog I had a problem with one of my orders. I messaged Amber on messenger and she got my problem fixed, I had to reorder my order and it’s all sorted now. My son’s birthday is on Xmas day and he loves brewdog. I got him some vouchers and the 6 can and glass personalized tins. 10/10 for Ambers help.

692337 order number
I ordered 48 cans of elvis juice for christmas.
DHL delivered 2 hours before their stated delivery window so I was out
No parcel when I got home

DHL did nothing
Brewdog kindly replaced the parcel.

Two companies only one decent

BrewDog Cardiff is a great bar with a wide range of brews. The welcoming atmosphere was made even better by friendly staff, especially Craig who helped with our orders and merch too!
Pop in if passing - you won't regret it.

Very helpful and efficient service from Amber who resolved my query straightaway. Appreciate the effort made!

I placed an order for two boxes of beer which included two bottles of sauce and two packets of spicy seasoning, which was intended for a Christmas present. I informed Brew Dog that one of the packets was missing. After 2/3 days they issued a £1.29p refund. I got back in touch to say, as it was a gift, I wanted a replacement item. After another delay I was told it wasn't cost effective to send a replacement. Really? Couldn't you just put a packet of spicy seasoning into an envelope and post it? Apparently not so I'm left with an incomplete gift. Won't be using your website again.

I ordered a large beer order on the 11th of December.Only part of it turned up.I keep checking the website for updates to see when the rest of the order would be delivered but no updates.There is no customer service phone number.You can raise a ticket but it comes back with an automated reply and you have to wait for someone to email you back.Its the 19th of December today and I still haven’t had an update.Customer service is shocking.If you like their beer, buy it in the shops but don’t order online as it doesn’t turn up.Very poor.
Update, Finally spoke to a nice lady called Kim on social media.She confirmed my order had gone missing.She offered a refund or a replacement but unfortunately not all the items were in stock and she couldn’t guarantee it would come before Christmas.I got a refund and I will be rushing around to find something else to buy my husband for Christmas.Thanks Brewdog.

I left a review for this. I'm an equity punk and hazy jane is my go to beer.

Brewdog advent calendar never arrived and an invalid tracking number given and its now nearly halfway through December. Very disappointing.

I tried to contact support through email and their contact form to hopefully get resolved bit get no response except an auto-generated one saying they are busy. Now a bit worried I can’t even get a refund as it seems they are uncontactable.
Order #674012

I had complicated issue around company shares attached to an old email address it wasn't an easy fix - the email chain ran to 20 emails! But Kate who did support was a star along the way and the problem was eventually solved in time for Christmas, a Christmas miracle you might say!