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Rated 5 out of 5 stars

Got a Sjambok from them months ago seen a fault with it got in touch with them and they sent me a replacement straight away got it the next day can't get better service than that

Rated 5 out of 5 stars

Been an avid customer for a couple years now, most recently purchased the Trench Hawk and an XL Voyager Vaquearo (beast knife) and their chef knife for work. Best website I've bought anything from,... See more

Rated 5 out of 5 stars

I ordered the Cold steel rubber recon tanto training knife for Ju-Jitsu training. There was no difficulties with the transaction, very good communication, and the knife arrived the following day... See more

Rated 5 out of 5 stars

Coldsteel does exactly what it should ,top service reasonable price (as good as you can get for top quality) reliable knifes and special items -used for years some for hard work more than what they ar... See more

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4.6

Excellent

TrustScore 4.5 out of 5

824 reviews

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Rated 3 out of 5 stars

The product is fine now I have sorted…

The product is fine now I have sorted out the poor edge but it took five months to get it to me! Even a cheap machete shouldn't have a thick bur on the grind. I was asked at the time (as it was no longer in stock even though advertised as available) if I wanted to wait until it was back in stock or have a refund. If I had been made aware that it was going to take as long to restock I wouldn't have been as concerned about the wait. Better communication would have helped in this instance. I needed the tool for a particular task and therefore it's late arrival was frustrating, I should have checked how long your re-stock was going to take so was also to blame. This being the case I have adjusted my rating.

May 31, 2022
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Reply from Coldsteel UK

Hi

Thanks for the review. The "poor edge" is standard for a Cold Steel machete. It is just that a machete edge and not a knife edge.

As for the delay in your order. There was a discrepancy with the stock that we had in December (we were due a stock take).

You we informed of the mistake and informed that there was no restock date for the order and asked what you would like to do with the order. You informed us that you were happy to wait even though there was no restock date. So I'm quite confused as to why you've given us a 1 star review.

Thanks

Peter

UPDATE

Got it, we should have emailed you before we processed it to check if you still wanted it. Would that have resolved the issue?

We don't normally hold back orders. It was only created because the order was created due to the incorrect stock. So all I can assume is that Kevin forgot that it makes sense to check with you if you still wanted the product. I'll flag it as an opportunity for improvement with him.

Thanks.

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Rated 1 out of 5 stars

Product is solid enough. But customer services 👎

Product is solid enough.

But I enquired regarding the shovel handle not being treated at the tip which plugs in shovel head & asked 7 days ago if I should treat/varnish this part myself for preservation or if its deliberately not treated to allow for more flex in wood.

STILL NO reply from customer service email listed on website. And I've used the shovel untreated now.

May 27, 2022
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Rated 5 out of 5 stars

Brilliant service

Brilliant service, can not fault anything about this company.
Purchased, Pistol Grio City Slick Cane, what can I say, a beautiful, gorgeous looking cane.

Sturdy, well made, feels comfortable.
Recommend to anyone wanting a cane.

May 25, 2022
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Rated 5 out of 5 stars

Perfect

Perfect, really well produced, very happy with the quality and care of it

May 23, 2022
Rated 5 out of 5 stars

Top quality

Top quality, genuine cold steel products and swift and helpful customer service. Would definitely recommend.

May 19, 2022
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