Got a Sjambok from them months ago seen a fault with it got in touch with them and they sent me a replacement straight away got it the next day can't get better service than that
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Been an avid customer for a couple years now, most recently purchased the Trench Hawk and an XL Voyager Vaquearo (beast knife) and their chef knife for work. Best website I've bought anything from,... See more
I ordered the Cold steel rubber recon tanto training knife for Ju-Jitsu training. There was no difficulties with the transaction, very good communication, and the knife arrived the following day... See more
Coldsteel does exactly what it should ,top service reasonable price (as good as you can get for top quality) reliable knifes and special items -used for years some for hard work more than what they ar... See more
Company details
Contact info
Voyager House, Duke Street, Shaw, OL2 8PA, Manchester, United Kingdom
- +44 161 785 8073
- contact@coldsteel-uk.com
- www.coldsteel-uk.com
The product is fine now I have sorted…
The product is fine now I have sorted out the poor edge but it took five months to get it to me! Even a cheap machete shouldn't have a thick bur on the grind. I was asked at the time (as it was no longer in stock even though advertised as available) if I wanted to wait until it was back in stock or have a refund. If I had been made aware that it was going to take as long to restock I wouldn't have been as concerned about the wait. Better communication would have helped in this instance. I needed the tool for a particular task and therefore it's late arrival was frustrating, I should have checked how long your re-stock was going to take so was also to blame. This being the case I have adjusted my rating.

Reply from Coldsteel UK
Helpful customer assistant team + speedy delivery
Fast delivery, and a helpful team when I had questions, very good
Prompt delivery
Product is solid enough. But customer services 👎
Product is solid enough.
But I enquired regarding the shovel handle not being treated at the tip which plugs in shovel head & asked 7 days ago if I should treat/varnish this part myself for preservation or if its deliberately not treated to allow for more flex in wood.
STILL NO reply from customer service email listed on website. And I've used the shovel untreated now.
Brilliant service
Brilliant service, can not fault anything about this company.
Purchased, Pistol Grio City Slick Cane, what can I say, a beautiful, gorgeous looking cane.
Sturdy, well made, feels comfortable.
Recommend to anyone wanting a cane.
Good service, great products
Previously marked an item as notify when in stock. Several months later they did just that. Ordered and received in good time. Well packaged. Good kit as always.
Extent as all ways I have 5 walking…
Extent as all ways I have 5 walking sticks off cold steel now all still in good condition theses to are proper walking stick would recommend to everyone.
Best knives on the planet
Fantastic service. I ordered a knife and it was delivered the next day. Very professional service. I will definitely be a returning customer.
Awesome definitely buy again
Many thanks A+++
Top quality
Top quality, genuine cold steel products and swift and helpful customer service. Would definitely recommend.
Faultless service
Faultless service, arrived exactly when they said it would. Excellent quality blade, superb handle, very good sheath.
This blade is perfect well worth the…
This blade is perfect well worth the price highly recommend
Very quick despatch.
Placed my order by telephone because of…
Placed my order by telephone because of a technical problem online. A very friendly, helpful service and the goods arriving in less than 24 hours. First class service. Well done Cold steel UK.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





