Dfs Furniture 

After a week or so we discovered umpteen flaws in our leather suite ....Poor workmanship is the only way to describe it..Whatever happened to quality control.. It should have never left the warehouse in that condition..loose threads,,lacquer that they use to colour the suite coming away from suite showing black marks..leather not folded properly making each suite looking different from the next one..LOOSE AND SAGGING LEATHER ..The repairs are being fixed in a few weeks and was reassured they are simple enough to do..so fingers crossed..Why send something out in that condition in the first place..all i want at the moment is an apology or some king of compensation,or at least put their hands up and say, we were wrong sending something out in that condition
purchased London Road Store Glasgow ...cream leather suite

Regards Mr Wilkie....g697sj

Rite im not happy with sofa ,, vy flat poor quality... cheap looking,,So service manager comes .. puffs it all up says nothing wrong with it HaHa..o he says we can put more stuffing in 4 u!!!!! i want this sofa gone asap!!!! if theirs nothing wrong with it why wd they want 2 stuff it??? im not having this dfs theirs no resolving this i want sofa gone and full refund!!! i wil b contacting trading standards>>>>>

I purchased a sofa (Navona) on 24/11/2013 and received it on the 05/03/2014, everything seemed fine until one day later I notice there was some stitching missing on the front face of the sofa. I contacted DFS only to be told that they will send a Service Manager in 3 weeks to check the fault on the furniture. On the 25/03/2014 the Service Manager came out and viewed the sofa's missing stitching and said he will go back and order the thread and repair this brand new sofa, a week later the same Service Manage turn up from the blue to get a sample of threading again... why couldn't he done this job the first time round?

Today on the 04/06/2014 it was arranged for DFS to come out and repair this sofa, unfortunately they only sent another Service Manager to inspect the fault on the furniture without having a clue that the sofa has been previously inspected by another DFS Service Manage twice before. Basically I have been messed around for the last 3 months to have this brand new sofa repaired which I paid over £1400 with Supreme leather. I strongly suggest anyone thinking of purchasing from DFS to think twice before purchasing anything as there after service is totally rubbish. Now I will have to contact trading standards as I do not agree having this sofa repaired anymore as I deserve only full refund because you bunch of cowboys at DFS have wasting so much of my valuable time.

If you still are going to give DFS the benefit of doubt then I strongly suggest you thoroughly check your sofa for missing stitching/poor as once those delivery guys got there signature and go, then don’t expect DFS to do anything positive for you because they got their money, so they will just mess you around for another 3 weeks before they send someone to inspect your furniture.

Z Latif

DFS they are bad news avoid them
I order my sofa OVER THE PHONE was delivery on Sat 26/04/2014
was faulty the driver advice me to call on Monday the head office
so I did , then 2 day later send same driver with engineer both they couldnt fix the sofa
they advice me to call the head office , the head office told me to call the store there is noting they can do
I called the store they advice me some one will come to fix the sofa on 20/05/2014
I refuse I ask for full refund
why I should fix new sofa , I never have problem before with DFS
I have for last 10 years 3 sofa no problem at all
but when you have problem they ignore you
I was told yesterday some one will get back to me ,
Hows going to pay for all the phone call , I stay over 45 minutes each call

can any one advice me what to do?
ITS LEATHER SOFA £840 ORDER RF: WJ5209065

I HAVE NOTING TO LOOS , I AM GOING MAD WITH YOU , NEARLY KILLING MYSELF
I HAVE 2 VISIT FROM DFS TO FIX THE SOFA NON CAN HELP ME
YESTERDAY AT 7AM ENGINEER VISIT ME AGAIN
I WAS TOLD THE JOB NEED ONE AND HALF HOUR
I DON'T WANT TO FIX I DID ORDER NEW SOFA NOT ASCEND HAND
***** I AM GOING TO KILL MYSELF I CANT TAKE IT ANY MORE ****
ITS DEEPEST ME DAY AFTER DAY

Nirvana