Had a fantastic personalised experience Rebecca made sure we got the correct bed, mattress and pillows for our daughter. Exactly what we were looking for. Thank you and we will be back again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly and knowledgeable staff. We were given time to look at beds/mattresses without any heavy sales. Staff were there if yiu needed them. Even got offered tea/coffee on our vist. An overall positi... See more
Delivery was on time. The two fitters were very efficient and careful when removing old bed and fitting new king size ottoman. They double checked positioning and ran through operation of bed, matt... See more
The pleasant staff team here had good knowledge of the products in the store and guided me on my needs well. I felt unhurried and able to ask as many questions as I needed and all were answered to my... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 10 Abbotsinch Retail Park, PA43 4EP, Abbotsinch, United Kingdom
- 01505 468000
4.9
Excellent
357 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great team at Dreams, Abbotsinch!
Great experience with Dreams at Abbotsinch! Extremely helpful and friendly staff who were very knowledgeable about their products! Very easy process from picking the right beds and mattresses to meet our needs to organising delivery and removal of old beds! Paula was excellent through the whole process and very patiently answered all our questions! Thank you for making the whole experience so easy!
December 12, 2025
Mark was helpful and knowledgeable and…
Mark was helpful and knowledgeable and took care to ensure that I got what I wanted easily
December 6, 2025
Friendly staff and very happy with our purchase.
Everyone we talked to in store was friendly and helpful. We tried the sleep tester machine and eventually decided to buy one of the mattresses it matched to us - our only problem is now we sleep so well we miss our alarms for work.
December 6, 2025
Great service in store and all delivery…
Great service in store and all delivery went smoothly and to plan. Guys were great assembling the bed. Can’t fault anything 👍
November 21, 2025
Great quality headboard and great…
Great quality headboard and great price. I already had the base and couldn't decide if I wanted a headboard. The cornflower blue matches the base and is stunning. Great delivery and chaps so considerate and helpful.
November 16, 2025
Can't fault Dreams
Having arrived at Dreams to purchase a new mattress we were met by Gerry who asked if we needed help. We had a look around and selected a mattress and Gerry sprung into action and ran through all the paperwork. We even selected to have our old one recycled and new mattress having extended warranty. Would highly recommend
November 1, 2025
Old fashioned courtesy
Gerry at DREAMs knew how to treat us with respect. We had the sleepmatch added into our research for the best mattress. We were attended too promptly with experience staff especially Gerry at the Paisley branch. We only popped in for a look ….but bought a mattress and couch as they were great quality for the price
November 10, 2025
Unprompted review
Very comfy and snuggly
November 8, 2025
Excellent service staff helpful and…
Excellent service staff helpful and knowledgeable We were helped to make the right choice for us.
October 29, 2025
Unprompted review
I am delighted with my purchase.
I am delighted with my purchase.
I cannot recommend Dreams enough.
October 26, 2025
Prompt delivery
Prompt delivery. Great service and also a fantastic mattress.
I was also upsold aloe Vera pillows from Margaret, and I am absolutely getting the best night's sleep in a long time.
October 18, 2025
Margaret made difference!
Margaret at the Paisley branch was absolutely fantastic - the best customer service we’ve had for a long time!! She left us to have a look when we came in then offered expertise and genuine advice on mattresses, as well as pillows to give it a try! She talked us through the different options available, offering cups of tea and we’re excited to receive our bed this week. We’d like to say a big thanks Margaret for her help, she was kind, genuine and had a good sense of humour which made the process easy and enjoyable
October 12, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
People please be aware!!!
People please be aware!!!! I ordered 4 items for my daughter‘s dorm at Uni on Sept 14. First there was a misunderstanding about the delivery address which we solved. To this day we have not received a single item- total amount of 210£. Customer service is absolutely horrible. They can’t provide a tracking number but keep telling me the items have shipped on Oct. 08th. Their live chat does not work. Don’t know what else to do. Beyond frustrated!
September 14, 2025
Unprompted review
Reply from Dreams - Abbotsinch
Good afternoon Micheala,
Thank you for your recent review.
I am sorry to hear there is an issue with the delivery of your order.
I have sent you an email to discuss this further.
Kind Regards,
Wayne
Great Service
The guy who dealt with my purchase was brilliant. It was needed fast and he arranged for me to pick it up from their depot.
The staff when I collected the bed were equally courteous and efficient.
Great service & a definate future recommendation
October 11, 2025
Great service.
The sales team were very helpful and kept us informed of timescales and delivery dates.
Delivery personnel were also very helpful, polite and kept us up to date on day of delivery. Installation was quick and efficient and staff were polite and courteous.
October 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.