Reiis at Brislington Bristol branch was very knowledgeable very professional advisor and looked after what we were after. Showed us different options before we decided on.the one we wanted
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When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everythi... See more
Very good customer service, we weren't rushed while making our minds up. We were offered to test on a mattress testing to see which mattress best suits me and my partner even though we didn't use it.... See more
I went looking for mattress I asked a parasol help he com up show me all the all the mattress and choose live me to make up my mind
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brislington Retail Park, BS4 5NG, Bristol, United Kingdom
- 01174769117
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The sales assistant, Rhys, was fantastic
The sales assistant, Rhys, was helpful, knowledgeable and really did all he could to make the process work for us. He was an excellent salesperson - not just pushy but listened and gave brilliant service
The bed we purchased is excellent
The bed we purchased is excellent, I am sleeping much better. Service was excellent, knowledgeable salesman who was very helpful and not pushy. Delivery was timely. Great all round.
As a support worker for a client in the…
As a support worker for a client in the neuro divergent spectrum , I can’t praise Dans customer service more ! I just simply thought this type of customer service no longer exist ! But today we found it ! Is so amazing is almost surreal!
Happy …
Dan was very friendly and knowledgeable about all the products. Delivered on time with the same amount of professionalism
Hats off to Leah :)
Leah greeted us, set us up and gave us space to just test everything out. Felt no pressure which was great :)
When we had questions I feel we got the answers we needed.
Store was clean and well presented and I really liked the atmosphere of the shop.
Would come back without hesitation
The staff were great and helpful
The staff were very helpful and with their assistance helped us make an informed decision on which products to buy. Delivery was excellent and all the packaging was neatly collected and removed before leaving.
Greeted and listened to
Greeted and listened to. Information on products and shown mattresses that would suit my situation.
Jennifer who served us was professional…
Jennifer who served us was professional and happy to help us pick the right mattress and knew all the products. She put no pressure on us to buy and very welcoming.
Great customer service experience. Recommended.
From initially visting the store, selecting our mattress and and delivery - it was a truly excellent customer service. Could not recommend them more.
Very pleased with Dreams service on…
Very pleased with Dreams service on time they delivered. Delivery team is so friendly did nice job. Everything is fine other than the pillows not so comfy. Mattress is great and gives you comfy feeling.
We recommended our daughter and son in law , they bought from Cardiff dreams
Great customer service
The girl in the showroom was extremely helpful to my elderly father. She listened to what he wanted and gave great advice. We bought a mattress there and then. The old mattress was taken away and his new mattress delivered to his bedroom on the date and time expected.
They made sure we had the right one
They got us to try all the mattresses and the tempur mattress computer to see which one was best for us. We brought a tempur mattress which keeps the air flow so it keeps you warm and cool but doesn’t spread the heat when using a hot water bottle
Great service throughout
Very friendly service in store and helpful in deciding on a new bed. Kept up to date on delivery. Came when they said they were going to. Delivered bed and assembled.
Incredible knowledge and service from…
Incredible knowledge and service from Dan @ Dreams Bristol Brislington. Combined with a real blast from the past. Highly recommend.
Dreams were made
Everything that was promised was delivered. The mattress is comfy and we’re really pleased it. The delivery was as agreed, delivered on time. The delivery men were friendly, helpful. The purchase of the mattress was simple, the assistant was friendly and very helpful. The whole experience was easy, simple and pleasant
I used the bed simulator to find the…
I used the bed simulator to find the right mattress for me on testing a few I found one that was so comfy. It was much more than I was hoping to pay but the interest free credit was fantastic so was able to go ahead and make the purchase. I’ve had the best nights sleep since I had it delivered! Also delivery updates were spot on leading up to delivery day and then a phone call on the day of delivery to confirm time.
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