Great experience shopping for a new mattress with help from Ahmer at the Burnley store. Was really impressed with the sleep technology system, which combined with Ahmer's guidance, made choosing the r... See more
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We were let into the shop at 9.30 not 10.00 am by a welcoming member of staff. He advised us about choosing a mattress and asked us lots of relevant questions. We chose a suitable one at an excellent... See more
Excellent sales team. Explained at length all various options. No pressure. No pushing expensive items.
Fantastic experience! Machine to test your sleep and best mattress for your sleep needs. Great qualified team especially Burnley store. Big shout out for Holly who looked after us extremely well. G... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 5 Anchor Retail Park, BB11 1BX, Burnley, United Kingdom
- 01282525299
4.7
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amazing service !
January 19, 2024
Fabulous service and amazing mattress
December 2, 2023
Mattress masterclass, great prices
No pushy sales guys, just honest, information, supplied by knowledgeable sales assistants to allow you to make an informed decision. The price was right, too!
November 24, 2023
Unprompted review
Why we bought on the day we visited.
The colleagues were very informative and friendly. They couldn't have done more for us.we recommend dreams to anyone looking to buy a excellent quality bed at a very good price.
October 28, 2023
Unprompted review
Everything from going into the store &…
Everything from going into the store & our bed being delivered was all a brilliant experience
October 7, 2023
Excellent customer service⁸…
A positive experience at the Burnley store. Az was extremely helpful and patient. We were given lots of options and were supported but not pushed to make a decision. Will recommend to family and friends. Thank you.
September 27, 2023
Unprompted review
Bed comfy
Bed comfy, delivered on time, store staff (Dawn) very informative and knowledegable and friendly
August 31, 2023
Happy with Dreams own mattress,promptly…
Happy with Dreams own mattress,promptly delivered on time specified.
August 11, 2023
Helpfull knowledgeable staff,easy to…
Helpfull knowledgeable staff,easy to order and to arrange delivery.We had plenty of communication from the delivery team as to timings.On delivery the team where pleasant and efficient,unpacking and assembling the bed and clearing all the packing materials.
August 4, 2023
Very professional
Very professional from Az in sales to delivery team could not have gone any better top job
August 4, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
PURCHACED mattress on 4 weeks trial
Dissapionted on the fact on a previous bed and mattress which is exactly the softness required,after my purchase this time I purchased a single mattress,I made it clear I wanted a dreams mattress like the last one,?your manager said that dreams do not do that mattress anymore? I've been back yesterday and I would have had to buy a TEMPAR MATTRESS,WHICH WAS GOING TO BE AN ADDITIONAL £1100 POUNDS WHICH I CANNOT AFFORD, YOUR MANAGER WAS EXTREMELY HELPFUL AND PROFESSIONAL,BUT I FEEL THAT I'VE WASTED MY TIME AND MONEY ON SOMETHING SOMETHING THAT IS NOT RIGHT FOR MY COMFORT,AS I WANTED THE SAME MATTRESS LIKE THE OTHER ONE, REGARDS BRIAN STEVENS
July 15, 2023
Reply from Dreams - Burnley
Good afternoon Brian
Thank you for taking the time to speak with me today. I am sorry you are not getting on with the mattress you purchased.
I am glad that as a result of our conversation we have reached an amicable resolution. I would also like to thank you for your kind words regarding the service received in store.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
New bed
Everything went well at the Burnley store dawn who served me was helpful I felt no pressure to buy the bed I purchased I am very pleased with I would definitely recommend dreams
June 20, 2023
If I could have given 0 stars then I…
If I could have given 0 stars then I would . Horrendous experience with Dreams . My bed ( which cost £2000 ) arrived 2 completely obvious different colours . I immediately contacted Dreams customer service and they couldn't care less . The bed was delivered last Wednesday its now Monday and still no call back from Dreams . AVOID. BUY SOMEWHERE ELSE . Customer service is a joke !!!!
May 14, 2023
Reply from Dreams - Burnley
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry that the bed and drop in adjustable bed are different in colour. They are not made to match as the adjustable feature is also a standalone bed. This is confirmed on our website.
In order to review the issues, you are referring to, I did try to call you but could not reach you and then followed up via email.
I have sent you an email this morning in reply to your last email and hope we can bring this matter to a mutually agreeable resolution.
Many thanks,
Kishan
Great service
Great service, polite and friendly staff with an extensive range of beds to try.
February 22, 2023
Super happy customers
Az has done an exceptional job by helping us pick the right bed and mattress. Super happy with the experience! Would highly recommend
February 12, 2023
Unprompted review
Absolutely delighted with my purchase
Absolutely delighted with my purchase. I had forgotten what a good nights sleep felt like.
January 3, 2023
Knowledgeable staff and plenty of choice…
The ability to find out what mattress was best for us and the number of options given
January 14, 2023
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