We visited Dreams because of the high reputation the company has regarding beds and we were not let down. We visited The Catford store in London and was served by staff member Kirsty whom was fantasti... See more
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The whole bed buying experience was very pleasant by very friendly and helpful staff in store. I was served by Kirsty, she was very attendant, and answered any any all questions. Delivery/installatio... See more
Our bed is amazing, and it’s all thanks to Jo the kind, patient, and professional manager at the Dreams Catford branch. We visited other stores, but he was by far the most helpful and didn’t mind at a... See more
Friendly, helpful and knowledgable staff helped to steer us through the choices of mattresses until we found the one that was right for us. They were very helpful indeed. Especially when it came to or... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Catford Island Retail Park, SE6 2DE, Catford, United Kingdom
- 02086 975333
4.7
Excellent
138 reviews
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Very helpful assistant in Dreams store
Very helpful assistant in Dreams store. She let me take my yime and rest on a few beds to test and explain everything to me regarding my concern of maybe choosing the wrong one.She explained how if i did purchase i could exchange my choice within 100days if i was unhappy. Put my mind at rest.
December 6, 2025
The whole experience was perfect.
Friendly, helpful and knowledgable staff helped to steer us through the choices of mattresses until we found the one that was right for us. They were very helpful indeed. Especially when it came to organising delivery in a totally different location. Everything was made easy, everything went smoothly, the mattress was delivered on time and our old one taken away without fuss or bother. I can't think of a way the whole experience could have been any better. Perfect.
November 2, 2025
At the moment I am enjoying it so far
November 1, 2025
I visited the Dreams Catford store and…
I visited the Dreams Catford store and the customer sales rep was very. helpful. I did the electronic mattress matcher...it helped a great deal and I got the Hyde and Sleep Original Rolled mattress. No regrets very comfortable and my back doesn't hurt anymore.
September 20, 2025
Mattress very comfortable
Bed very comfortable. I will recommend family and friends.
August 18, 2025
From start to end
From start to end, the person who sold us the bed was perfect and i would recommend dreams in catford as the staff a brilliant, delivery to our house was perfect and have no regrets about our new bed
October 3, 2025
Helpful staff
The advisor was really patient as I was buying a bed for my severely autistic bro. I got the support that I needed without having to chase down someone, and they were helpful and friendly. I am super happy with the purchase.
May 18, 2025
Our bed is amazing
Our bed is amazing, and it’s all thanks to Jo the kind, patient, and professional manager at the Dreams Catford branch. We visited other stores, but he was by far the most helpful and didn’t mind at all that we weren’t sure exactly which bed we needed. In the end, he found us the perfect bed and arranged everything for a smooth and speedy delivery. I’ve recommended Jo at the Dreams Catford branch to all our friends and family!
September 14, 2025
Had such a good experience at Catford…
Had such a good experience at Catford Dreams a few months ago I returned to buy a mattress. .Kezie-Ann served me today, she was very knowledgeable and extremely helpful with my 5000 questions and indecisiveness, I didn’t feel rushed at all.
Would definitely recommend this store.
August 24, 2025
Unprompted review
The staff member was great and very…
The staff member was great and very helpful, the only problem is I have to wait 17 days for delivery and not the 7-10 days promised by another staff member on a previous visit. Just have to wait for my new bed!
August 5, 2025
Unprompted review
Friendly
Friendly, efficient and knowledgable staff. Listened to what we wanted and showed us the mattresses that met our brief. Went through the options and extras but with no ‘hard sell’.
August 1, 2025
Unprompted review
Brilliant service
Brilliant service
Staff very knowledgeable about product
Ver patient
July 19, 2025
Unprompted review
Explore all my options in to the shop
Explore all my options in to the shop, explained and answered all my questions, after very easy to take a decision
June 3, 2025
Excellent service delivered on time as…
Excellent service delivered on time as requested
July 20, 2025
What can I say thanks 🙏 Dreams for a…
What can I say thanks 🙏 Dreams for a wonderful experience from purchasing the mattress in store at Catford to the kind, courteous caring delivery men. My brother who is disabled had to repurchase a mattress due to a mess that DFS would not help him out with considering he spent nearly £2,500 with them..
The service and help, care and kindness and attention my brother was shown by Dreams was second to none, the absolute best. A massive massive thanks truly to Dreams for a wonderful experience that restored my faith on behalf of my brother in humanity.
July 12, 2025
Fantastic selling service!
May 17, 2025
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