Dreams - Catford Reviews 

Dream was excellent service items delivered on the day that was said and the assemble was done very well and rubbish was cleared

Prior to entering the store, I was a little nervous, as I had never previously chosen a brand new mattress for myself, however Kirsty the customer assistant made it so much more simple to help me make up my mind by explaining what were the key factors that made the real difference in my comfort needs, according to how I felt laying on the various mattresses.

She made me feel very at home during my visit and did not rush, badger or coax me into making a decision, recognising that choosing a bed isn’t just down to a matter of whether it was springy or firm enough.

I don’t know of any other bed/mattress shops, but Dreams have a computerised mattress machine which after programming in a few variables, you lay on the bed, change positions and it calculates the ideal type of mattress you and it is extremely accurate. Between it and Kirsty’s most helpful assistance, it took any complication or anx out of my experience.

The staff at Dreams Catford was welcoming not pushy, he was able to answer my questions made suggestions, as well as telling me of the mattress that was currently discontinued.
I was kept up to date on delivery time and date, delivery men were very helpful in placing my mattress in the hallway.
I am looking for a 4ft bed and mattress and I’ll use the company again if the price is right.

Manager was very helpful and l was able to choose the right bed and mattress which my family are happy with. l even had to chanel ge the colour if the bed and it was done with no problem. Items were delivered on scheduled date. Thank you

So happy with my new mattress. First time I’ve had a good nights sleep for years.
Fast and efficient service, would highly recommend recommend!

When purchasing the bed the staff were very good, the delivery was on time and polite driver very helpful.
The bed is good ,mattress was soft to medium and very comfortable to have a good night sleep.

Great experience in the store, delivery & extremely comfortable bed

Excellent delivery guys over an hour earlier than should be and clean and fast

Billy from the Catford branch helped me pick out a mattress as a first time buyer the other week, and I left feeling so happy I had decided to go in-store rather than buy online. He was incredibly knowledgeable about the products, able to answer all of my questions, and was incredibly patient with me as I spent time making sure I was making the right decision. The mattress has now arrived, and I haven't slept so well in years.

Thanks for you help Billy!

I got the product I wanted, it was delivered on the date and time that was promised and the whole process went smoothly.
The staff was very helpful and knowledgeable about the product

The whole bed buying experience was very pleasant by very friendly and helpful staff in store. I was served by Kirsty, she was very attendant, and answered any any all questions. Delivery/installation team (Andrew and his colleague ) turned up on time and built the bed in about 30 minutes, taking away all packaging. No fuss.
Order 044A020026

Amazing Comfort and Support!

I’ve been using this mattress for a few weeks now, and I’m honestly impressed. It offers the perfect support, making it super comfortable without feeling like you’re sinking in. I I’ve noticed a huge improvement in my sleep quality and how I feel in the morning.

Overall, I’d highly recommend this mattress to anyone looking for better sleep and solid support. Definitely worth the investment!

Fantastic assistance in store, really helpful and gave us a good deal, would definitely recommend.

We couldn’t have had better service or expert advice from the team at the Catford Branch of Dreams and have recommended them to our family too.

Great store to buy beds better then any other very quick and professional

Lots of notifications and reminders leading up to delivery day. Arrived on time. Very happy and would recommend Dreams.

Decent mattress delivered as described, with good communication re. Timing

*Update - I called back dreams, was num 23 in the queue and couldn't hold. I emailed back before the below reply from dreams. I have not had any further contact from dreams*

Made an order in store. Your employee forgot to add the 20% offer for the purchase. Instead of amending this I was forced to go back and forth with multiple lies being told, such as I needed to make payment 7 days before delivery. This changed to 48hours once that time had passed. The 20% was meant to be applied to the order but your employee at first claimed they needed a manager to do this. An employee impersonated a manager and claimed they needed to call customer service before the code could be applied to the order. When they Valled back they claimed the discount was 10%. Your employee impersonating a manager put the phone down on me after refusing to be honest about the rate on offer. They were also dishonest about the refund policy and timeframe. The order was made in store but the back and forth took place over the phone over a period of 4 days.

When I called back te refund policy somehow changed and he was able to process it quicker.

Amazing Customer support Highly recommended

Excellent service