I always go to Dreams as the customer service is excellent. Last time was to just buy a mattress and Deryck at Valley Park made the experience fun and informative. He helped me pick put exactly what I... See more
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Found exactly what I needed in the Croydon store. Diane was great, she listened and fully understood my needs. No pressure selling, just a nice, calm environment and chat. I fell in love with the As... See more
My daughter was served extremely politely, asked if we would like a coffee, the staff were very patient whilst daughter decided and they also explained the variation of each bed my daughter enquired... See more
Needed a new bed so went back to Dreams in Croydon and spoke to Michael who was very welcoming offering us both a hot drink. After listening to what we needed he offered 'sleepmatch' to confirm which... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
4A & 4B Valley Leisure Park, CR0 4YA, Croydon, United Kingdom
- 02086 800317
4.8
Excellent
449 reviews
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Very exceptional service by colleague
Very exceptional service by colleague - Moses. To me, it makes all difference. Was recommended by my workmates to come to Croydon to see him. All I'm happy and products really good value for money.
April 15, 2026
Really good customer service
Really good customer service. Lots of variety to choose the best mattress.
April 12, 2026
Very friendly & patients great service from start to finish.
Very friendly & patient team in the store whilst we made up our minds. I was rung in the morning of the delivery to confirm my time slot in addition to being emailed in advance.The drivers were very professional and had my bed assembled in no time. They explained about reassembling the bed should I need to move the it. All the rubbish was removed.All in all a very good experience.
April 10, 2026
The top range Tempure mattress is…
The top range Tempure mattress is second to none.
Pricy but worth the money.
April 5, 2026
Great service: great bed
The men who brought it and assembled it were helpful and knowledgeable.
The single bed is great with plenty of storage under. A solid buy.
March 13, 2026
Good bed and mattress
Good bed and mattress
Nice delivery guys
Clean and tidy - all packaging taken
Quick work to assemble
March 28, 2026
Excellent customer service
Went to Dreams, Croydon branch today and was met by Calvin. We explained that we wanted to renew our mattress and Calvin put us on a bed that tested what type of mattress we would need. He then showed us an array of mattresses that would suit our needs and happily let us spend as long as we liked trying them all out telling us the pros and cons of each mattress. We immediately felt there was no pressurised sales pitch. Calvin was genuinely ensuring that, if we did buy a mattress, we got the one best suited to our needs. We were so impressed with the quality of service from Calvin that we had no hesitation in buying our mattress from Dreams and we also decided to buy a bed frame as well
March 27, 2026
Unprompted review
Very satisfied with service
Very satisfied with service. Very polite! Nice job. Thank you
March 7, 2026
The men who delivered the bed were very…
The men who delivered the bed were very curtious and polite. Did a very good job of taking the old bed away and assembling the new one. Took all the rubbish away as well. Very nice people.
March 8, 2026
Had a brilliant experience with dreams
Had a brilliant experience with dreams
Diane at the Purley Way store had loads of expertise and was so helpful in assisting us choosing a new mattress. Used the new sleepmatch machine and have to say now we have the mattress it is great
February 11, 2026
Unprompted review
Great experience in the Purley Way…
Great experience in the Purley Way store. Friendly stuff, no pressure and honest recommendations. The installation was smooth, clean and the staff courteous. Well recommend
March 8, 2026
Great service
It was really useful to go to a store and try the mattresses out. The member of staff we spoke to was very knowledgeable and helpful, with no pushy sales techniques.
February 22, 2026
Great Customer service
Great Customer service, Shout out to Chyna and Gabby at the Purley way Croydon store for impeccable customer relations and for really understanding our needs . With their help I feel we have made the right choice. Really first class customer experience
March 1, 2026
Unprompted review
Great customer service within the store
Great customer service within the store. We were placed on a bed which measures how we sleep and gave us information about which beds would suit our needs best. The lovely sales assistant patiently took us around the store to try all these beds until we were happy we found the one.
January 10, 2026
Super helpful and unrushed experience
Really helpful, unrushed, informative and actually relaxing experience with Noel, for whom nothing was too much trouble. We weren't hopeful of making a decision prior to visiting Dreams but felt confident in our eventual purchase. Nothing was too much trouble for Noel - he was helpful and patient and thanks to him the whole visit was totally stress free. Thank you!
February 20, 2026
Unprompted review
Excellent service
Excellent service, sales guy was very helpful and explained everything what we have asked.
Definitely will buy again
February 21, 2026
Absolutely fantastic service from miss…
Absolutely fantastic service from miss chyna, answered all my questions and made the purchase less daunting than o thought it would be, lovely lady Diane made my coffee as I sat and processed the order. Bed looks great
Thanks again girlies
February 20, 2026
Recommendation for Sales Representative…
Recommendation for Sales Representative and Delivery Team
We were extremely impressed with the service provided. The sales representative was highly experienced, polite, and patient. He took the time to answer all our questions thoroughly and offered clear, detailed explanations throughout the process. His professionalism made our experience smooth and reassuring.
The delivery team also demonstrated excellent service. They arrived on time, were polite and respectful, and assembled the bed quickly and efficiently. Their work was precise, and the overall delivery experience was excellent.
We highly recommend both the seller and the delivery team for their outstanding
Recommendation for Sales Representative and Delivery Team
We were extremely impressed with the service provided. The sales representative was highly experienced, polite, and patient. He took the time to answer all our questions thoroughly and offered clear, detailed explanations throughout the process. His professionalism made our experience smooth and reassuring.
The delivery team also demonstrated excellent service. They arrived on time, were polite and respectful, and assembled the bed quickly and efficiently. Their work was precise, and the overall delivery experience was excellent.
We highly recommend both the seller and the delivery team for their outstanding service and professionalism.
February 14, 2026
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