It was my first visit to Dreams, And after having a little browse around, I was approached by a lovely member of staff by the name of ( SALMA ) i found her to be very professional, and never felt a... See more
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I always go to Dreams as the customer service is excellent. Last time was to just buy a mattress and Deryck at Valley Park made the experience fun and informative. He helped me pick put exactly what I... See more
Customer service was great went to purley my mum bought a bed plus other stuff as well it's not the first time we have been here we purchase a bed before that's why we came back.
The salesman was welcoming and informative, he offered a drink of chocolate which was appreciated. He talked us through the procedure of purchasing the item to the delivery. We were pleased with the s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
4A & 4B Valley Leisure Park, CR0 4YA, Croydon, United Kingdom
- 02086 800317
4.8
Excellent
457 reviews
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Great experience in the Purley Way…
Great experience in the Purley Way store. Friendly stuff, no pressure and honest recommendations. The installation was smooth, clean and the staff courteous. Well recommend
March 8, 2026
Great service
It was really useful to go to a store and try the mattresses out. The member of staff we spoke to was very knowledgeable and helpful, with no pushy sales techniques.
February 22, 2026
Great Customer service
Great Customer service, Shout out to Chyna and Gabby at the Purley way Croydon store for impeccable customer relations and for really understanding our needs . With their help I feel we have made the right choice. Really first class customer experience
March 1, 2026
Unprompted review
Great customer service within the store
Great customer service within the store. We were placed on a bed which measures how we sleep and gave us information about which beds would suit our needs best. The lovely sales assistant patiently took us around the store to try all these beds until we were happy we found the one.
January 10, 2026
Super helpful and unrushed experience
Really helpful, unrushed, informative and actually relaxing experience with Noel, for whom nothing was too much trouble. We weren't hopeful of making a decision prior to visiting Dreams but felt confident in our eventual purchase. Nothing was too much trouble for Noel - he was helpful and patient and thanks to him the whole visit was totally stress free. Thank you!
February 20, 2026
Unprompted review
Excellent service
Excellent service, sales guy was very helpful and explained everything what we have asked.
Definitely will buy again
February 21, 2026
Absolutely fantastic service from miss…
Absolutely fantastic service from miss chyna, answered all my questions and made the purchase less daunting than o thought it would be, lovely lady Diane made my coffee as I sat and processed the order. Bed looks great
Thanks again girlies
February 20, 2026
Recommendation for Sales Representative…
Recommendation for Sales Representative and Delivery Team
We were extremely impressed with the service provided. The sales representative was highly experienced, polite, and patient. He took the time to answer all our questions thoroughly and offered clear, detailed explanations throughout the process. His professionalism made our experience smooth and reassuring.
The delivery team also demonstrated excellent service. They arrived on time, were polite and respectful, and assembled the bed quickly and efficiently. Their work was precise, and the overall delivery experience was excellent.
We highly recommend both the seller and the delivery team for their outstanding
Recommendation for Sales Representative and Delivery Team
We were extremely impressed with the service provided. The sales representative was highly experienced, polite, and patient. He took the time to answer all our questions thoroughly and offered clear, detailed explanations throughout the process. His professionalism made our experience smooth and reassuring.
The delivery team also demonstrated excellent service. They arrived on time, were polite and respectful, and assembled the bed quickly and efficiently. Their work was precise, and the overall delivery experience was excellent.
We highly recommend both the seller and the delivery team for their outstanding service and professionalism.
February 14, 2026
Excellent service and great mattress selection
Dreams has a great selection of mattresses and the whole experience felt well organised and professional. Being able to try a wide range of options gave us real confidence in our final choice. The mattress selection machine was also very helpful, as it guided us towards suitable options and made the decision feel much more informed.
Our sales rep - Moses provided excellent service throughout. He was friendly, approachable and very accommodating, giving us the time and space to test different mattresses without any pressure. He was patient, knowledgeable and answered all our questions clearly. Overall, a genuinely positive experience and we would highly recommend this store.
February 14, 2026
Unprompted review
Excellent service the female assistant…
Excellent service the female assistant was very knowledgeable, friendly and professional. I was sent updates regarding my purchase, the delivery men telephoned 10 minutes before arriving at my property they were pleasant and respectful of my property.
February 7, 2026
Great in shop experience
Great in shop experience, delivery was on time and I was kept informed of arrival. Delivery guys were friendly, took their shoes off and took away my old mattress and delivered the new one. No rubbish left and a super comfy mattress.
December 28, 2025
Sweet Dreams
The salesperson Deryk was very helpful. He assisted us in selecting the correct mattress. The bed was delivered at the specified time and was straight forward enough to assemble. We are delighted with the bed so far.
January 31, 2026
From our visit to the Purley store to…
From our visit to the Purley store to the delivery of our mattress , the whole process was smooth. We already purchased a bed frame from a different company but wanted to trial a mattress instead of guessing by purchasing online. The store colleague was excellent and very well informed. He listened to what we wanted from a mattress and directed us to a few to try. We fell in love with one, and after laying on it for 15 minutes, we ordered it. It did take longer than we wanted to be delivered but it was worth the wait.
December 13, 2025
respect for the disabled
My husband is in a wheelchair and he was treated with the greatest respect which is unusual - he is usually ignored.
No pressure sales, helpful salesman who ensured we understood everything answers all our questions - a very positive experience
January 25, 2026
Great Customer Service
Great Customer Service
I have been meaning to change my bed for a few years and each time I have been to dreams every agent I have spoken to has been really accommodating. Particularly in the last 2 years I was shopping for a bed. I spoke to Chyna the first time round who ask if I needed help, offered me tea, let me do the assessment to find the right bed for me. When I was ready to buy a year later, she had the same great approach and was again very accommodating. She helped me through every decision I mad, from the type of mattress, the bed base, any pillows need, everything. It was lovely and I am very thankful for the experience I was granted. My only reservation is the prices but the payment plans available is helpful
January 19, 2026
Unprompted review
super comfortable sofa bed and…
The sofa bed is super comfortable and the young lady (Chyna)that sold the piece was super helpful and respectful. She was considerate to put a special mention to not have delivery around school pick up time. Very happy with the entire process
January 17, 2026
Divan storage bed
Very happy with in store service & also with the delivery service & the nice gentleman that assembled the bed.
December 13, 2025
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