A good experience overall from sales at the store to delivery of the items. The bed looks great and the mattresses are, as expected, very comfortable. However, the storage space in the bed is not as d... See more
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Thank you Rebecca in Dreams Edmonton Green, for providing great customer service. You walked us through the process of finding the perfect mattress for us to suit our back pain. Will come again once i... See more
I went to the Edmonton store, and the sales assistant was very knowledgeable and nice, making the process very easy. My sofa bed has been delivered today by two nice guy, who had to unpack it downstai... See more
I am really impressed that I was able to change the colour of my bed one week before delivery. The people that set my bed up were extremely nice and very accommodating. They gave me time to hoover bef... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 12 Edmonton Green Shopping Centre, N9 0TZ, Edmonton, United Kingdom
- 02088 035095
4.6
Excellent
105 reviews
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The drivers are polite professional . I dton't give 5 stars because you have to be the best
The company kept to time and promise and upon all that, they cleaned up the rubbish they generated
June 13, 2025
The guys who came to assemble my new bed
5* To Rebecca from Edmonton branch. An absolute star for having the patience and calmness to listen to someone with ADHD Complex and dyslexia. I will go back there.
The guys who came to assemble the bed, were so very respectful of my home. Even when I needed to change the room round and they had already started to assemble the bed, they didn't complain they were very helpful. Helping me and my friend manoeuvre the furniture. They were polite and efficient. I had a couple of ice cold cokes for them, it was a very hot day. If I could have them deliver everything I order, that would be fantastic!!
May 20, 2025
Customer service
Good and they also have a payment plan if you don’t have all the cash
December 13, 2024
the productsthe products are very nice thank you are very nice thank you.?
the products are very nice thank you.?
May 2, 2025
Members of staff were very polite and…
Members of staff were very polite and helpful. Delivery was on time.
April 20, 2025
They were very good to work with as the…
They were very good to work with as the workers had exceptional manners and they were overall such a delight.
April 6, 2025
Very professional and friendly staff
Very professional and friendly staff. Good range of products.
April 1, 2025
Unprompted review
Was worth the wait
The shop experience was very positive. Using the machine to work out what type of mattress is suitable for you was brilliant. Sales guy was very knowledgeable ✨✨✨
February 21, 2025
May use AI-assist with repliesRead more
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Awful Customer Service
Another complete and pointless use of my time in a Dreams store in Edmonton. While in store we phoned up customer service and they told me with the voucher code sent across to them I could use my vouchers in store there and then since I was there. The guy in the store who had no clue what he was doing. Didn’t even have a name badge then told me I should ignore customer service as they don’t know what they are talking about. I couldn’t use the voucher as they need something physical. He then told me I could use it online, to then be told I couldn’t. Pointless 1.5 hours of my life.
January 24, 2025
Unprompted review
Reply from Dreams - Edmonton
Good afternoon Joshua,
Thank you for taking the time to leave us your feedback following your visit to our Edmonton showroom.
I am glad we could speak today. I will be ensuring this is addressed constructively internally.
I have also sent you an email so if you do require any further assistance, please do not hesitate to contact me.
Many thanks,
Kishan
I was really happy with the bunk bed.
January 15, 2025
From the staff in the show room to the…
From the staff in the show room to the delivery, old bed removal and assembly of new bed, my experience was very positive.
January 10, 2025
The sales assistant named Berkeley was…
The sales assistant named Bekele was very helpful,patient and polite when she showed us the choices of beds.He was thorough during the demonstration.
December 13, 2024
I am really impressed that I was able…
I am really impressed that I was able to change the colour of my bed one week before delivery. The people that set my bed up were extremely nice and very accommodating. They gave me time to hoover before assembling my bed and also gave me time to put my things under my bed. They were extremely pleasant
November 29, 2024
Bed delivered on time.
November 1, 2024
Thank you DREAMS for an ideal bed and…
Thank you DREAMS for an ideal bed and excellent service.
I have now been sleeping in the bed for some time and admit it was the right choice.
Many thanks to Bekele for his kind attention and professional advice.
October 18, 2024
Great experience at Edmonton green dreams store
My experience was great at Edmonton green dreams store as I felt I had so much time to choose the mattress that was best suited for me , the staff member Jahanger who served me,was so knowledgeable on all the products and gave me the best advice for my health issues.
September 14, 2024
Unprompted review
Bekele in Edmonton was very helpful
Bekele in Edmonton was very helpful, we got everything we needed and lots of good advice
August 19, 2024
Good service very good product.
Good service was provided by the members of staff during my visit to the Dreams store in Edmonton Green. The mattress was exactly the right product.
September 1, 2024
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