Amazing service from two very polite young men who were very knowledgeable about all products on sale. We were made very welcome and offered a hot drink, we then were advised to try the sleep matc... See more
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We were looking for a new mattress and this store had a very wide selection. We both have back problems so we need to be very careful in our choice. Joe our assistant offer us a drink on arrival... See more
We went into our local Dreams showroom in Exeter looking for a new mattress and received great customer service by the manager. We did the bed test where they measure which type of mattress would be s... See more
Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t ar... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 4 Alphington Retail Park, EX2 8NH, Exeter, United Kingdom
- 01392 424796
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Testing pillows was a great solution to…
Testing pillows was a great solution to my sleeping problem . Thanks to Paul letting me test them all out
Amazing service from two very polite…
Amazing service from two very polite young men who were very knowledgeable about all products on sale.
We were made very welcome and offered a hot drink,
we then were advised to try the sleep match machine which helped us decide which mattress to go for.After our purchases we came away feeling very satisfied indeed.
Great and friendly team in Exeter
Great and friendly team in Exeter. Joe helped me and my partner find the right mattress for us. He was very knowledgeable and helpful.
Would definitely recommend.
We have back issues, needed advice, a wide selection and to try out the new mattress
We were looking for a new mattress and this store had a very wide selection. We both have back problems so we need to be very careful in our choice.
Joe our assistant offer us a drink on arrival (coffee /tea). He was very knowledgeable, explaining the differences between the various mattresses and patiently answering all our question. He made as sure as possible we were able to replicate our sleeping habits, such as one of us without a pillow and side sleeping.
At no point did we feel pressured into making a snap decision. In fact we left the store to consider the options. Later having made up our minds called back to place an order.
The only downside the new computer system did not let him print off a quote. So he let us photograph a copy of the quote produced on the computer screen which had all the necessary details.
Exceptional customer service from start…
Exceptional customer service from start to finish. Very informative and no pressure to buy. Went in to look and ended up ordering a new mattress!! Can’t wait for it to arrive now!
Greeted and served straight away
Greeted and served straight away. Very knowledgeable qualification and understanding of customer needs. Good utilisation of physical sleep technology. went straight to the best 3 options for us, one of which was ideal & so we purchased with complete confidence.
Great customer service
We went into our local Dreams showroom in Exeter looking for a new mattress and received great customer service by the manager. We did the bed test where they measure which type of mattress would be suitable for optimum comfort. We were then shown a selection to try- no pressure at all to buy and but we did come away with a new mattress on order.
The Staff was very helpful choosing the…
The Staff was very helpful choosing the right bed
A very knowledgeable sales team
A very knowledgeable sales team. Just remember to tick that you want them to assemble your bed!
Great product.
Great attention and no pressure
Great attention and no pressure from the Marsh Barton sales team. Prompt delivery with comprehensive advice. Recommended!
Great experience when buying a bed with…
Great experience when buying a bed with dreams
We visited the Exeter store yesterday
We visited the Exeter store yesterday, we were served by Aaron who couldn’t have been more helpful. We explained our needs in buying a new mattress, we only tried two mattress. We were then left by ourselves to decide which suited us which then resulted in a purchase. Aaron was very knowledgeable about all the choices in store, we will certainly recommend Dreams.
I was very happy with the service
I was very happy with the service in the store which was polite but never pushy.
I used the computerised bed to assess the type of mattress I needed, and I was guided to the most suitable within my price range and allowed time to make a decision.
Everything was explained and after an efficient delivery I have found the bed to be very comfortable with immediate improvement in my back and neck pain.
Mattress replacement
Informed well about product, arrived on time and it was well explained by delivery men
Good quality superb delivery
Happy with quality of the bed, amazing delivery! So professional and careful packaging
Excellent, friendly service
Aaron went above and beyond to check whether we were supported on the mattresses we tried, and gave us relevant, meaningful advice. His product knowledge was excellent and he really took the time to help us.
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