Dreams - Exeter Reviews 

396
TrustScore 5 out of 5

4.9

Unit 4 Alphington Retail Park, EX2 8NH Exeter, GB


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Rated 5 out of 5 stars

Amazing service from two very polite young men who were very knowledgeable about all products on sale. We were made very welcome and offered a hot drink, we then were advised to try the sleep matc... See more

Rated 5 out of 5 stars

We were looking for a new mattress and this store had a very wide selection. We both have back problems so we need to be very careful in our choice. Joe our assistant offer us a drink on arrival... See more

Rated 5 out of 5 stars

We went into our local Dreams showroom in Exeter looking for a new mattress and received great customer service by the manager. We did the bed test where they measure which type of mattress would be s... See more

Rated 3 out of 5 stars

Placing the order with Joe in Exeter was smooth, the delivery guys were efficient and polite. The disappointing thing was the so called free pillows valued at £80 and the mattress protector didn’t ar... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 4 Alphington Retail Park, EX2 8NH, Exeter, United Kingdom

  • 01392 424796

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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4.9

All reviews

(396)

14,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from two very polite…

Amazing service from two very polite young men who were very knowledgeable about all products on sale.
We were made very welcome and offered a hot drink,
we then were advised to try the sleep match machine which helped us decide which mattress to go for.After our purchases we came away feeling very satisfied indeed.

September 10, 2026
Rated 5 out of 5 stars

We have back issues, needed advice, a wide selection and to try out the new mattress

We were looking for a new mattress and this store had a very wide selection. We both have back problems so we need to be very careful in our choice.
Joe our assistant offer us a drink on arrival (coffee /tea). He was very knowledgeable, explaining the differences between the various mattresses and patiently answering all our question. He made as sure as possible we were able to replicate our sleeping habits, such as one of us without a pillow and side sleeping.
At no point did we feel pressured into making a snap decision. In fact we left the store to consider the options. Later having made up our minds called back to place an order.
The only downside the new computer system did not let him print off a quote. So he let us photograph a copy of the quote produced on the computer screen which had all the necessary details.

September 8, 2026
Rated 5 out of 5 stars

Greeted and served straight away

Greeted and served straight away. Very knowledgeable qualification and understanding of customer needs. Good utilisation of physical sleep technology. went straight to the best 3 options for us, one of which was ideal & so we purchased with complete confidence.

September 3, 2026
Rated 5 out of 5 stars

Great customer service

We went into our local Dreams showroom in Exeter looking for a new mattress and received great customer service by the manager. We did the bed test where they measure which type of mattress would be suitable for optimum comfort. We were then shown a selection to try- no pressure at all to buy and but we did come away with a new mattress on order.

September 3, 2026
Rated 5 out of 5 stars

We visited the Exeter store yesterday

We visited the Exeter store yesterday, we were served by Aaron who couldn’t have been more helpful. We explained our needs in buying a new mattress, we only tried two mattress. We were then left by ourselves to decide which suited us which then resulted in a purchase. Aaron was very knowledgeable about all the choices in store, we will certainly recommend Dreams.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with the service

I was very happy with the service in the store which was polite but never pushy.
I used the computerised bed to assess the type of mattress I needed, and I was guided to the most suitable within my price range and allowed time to make a decision.
Everything was explained and after an efficient delivery I have found the bed to be very comfortable with immediate improvement in my back and neck pain.

May 24, 2026
Rated 5 out of 5 stars

Excellent, friendly service

Aaron went above and beyond to check whether we were supported on the mattresses we tried, and gave us relevant, meaningful advice. His product knowledge was excellent and he really took the time to help us.

April 11, 2026
Unprompted review

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