Dreams Reviews 

113,754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 13,402 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being incredibly helpful, knowledgeable, and patient, offering a no-pressure sales approach that makes the shopping experience pleasant and informative. Many people highlight the excellent overall service, from initial consultation to product selection, ensuring they find the perfect mattress or bed. The quality of the products, including mattresses and bed bases, consistently receives high marks, contributing to comfortable sleep, and the delivery service is often described as seamless, timely, and efficient, with polite and respectful teams. However, some customers also noted issues with delivery, experiencing delays, lack of communication, or receiving incorrect items, and some faced unexpected extra charges for services like old mattress removal. Additionally, a few other people also felt that after-sales service was poor, citing difficulties with new computer systems leading to long waiting times or unexpected price changes when trying to exchange a mattress.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be positive, with many praising the helpful and efficient delivery teams... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Quality

People report positive experiences with quality, with many customers expressing delight with the quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We purchased a mattress last month, was delivered yesterday. From beginning to end great service received. From purchasing in Colchester store served by Keanna, who greeted us, made us a coffee showed... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely amazing service! “Prince was so wonderful – genuinely kind, patient and extremely helpful from start to finish. He took all the time to help me choose exactly the right mattress... See more

Rated 5 out of 5 stars

Ellie was brilliant this morning so helpful sorting a new bed out for my son helping them choose their new mattress on the 'choose your mattress' system .... and then showing his girlfriend the tempu... See more

Rated 5 out of 5 stars

Fabulous service from Michele in Dreams Chester today. Helpful, informative and efficient. Bought two new beds and look forward to having them delivered. Friendly staff, offered a coffee and everythin... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.8

Excellent

TrustScore 5 out of 5

114K reviews

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4.8

All reviews

(113,754)

13,232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Janette at Team Valley was really…

Janette at Team Valley was really professional and friendly in helping us find the perfect mattress. We used the sleepmatch machine and she took us through all the different mattresses which were the best fit for us, giving us time to try them each out ourselves, would definitely recommend.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Sofi was really helpful in showing us…

Sofi was really helpful in showing us the types of mattresses that we were looking for.
There was no pressure and Sofi answered all of our question.
Callum who processed the order was friendly and professional

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience and Raghuraj was very helpful and accommodating to my requirements for the bed/mattress.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Gabriel was fantastic from start to…

Gabriel was fantastic from start to finish. He was friendly, approachable and incredibly knowledgeable, taking the time to explain the different beds and mattresses without ever making us feel pressured. He listened to what we were looking for and helped us find the perfect combination to suit our needs. His customer service was excellent, and he made the whole experience easy and enjoyable. We’d highly recommend Gabriel to anyone looking for a new bed or mattress. Thank you for all your help!

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Sandy in the Hereford branch was very helpful we explained our budget and requirements and was very good at giving us different options and finding us what mattress we wanted. Can’t recommend enough!

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience from start to…

We had a great experience from start to finish. The staff were friendly, welcoming, and really knowledgeable, taking the time to answer all of our questions without any pressure. They helped us find exactly what we were looking for and made the whole process easy. The free brew was a lovely touch too! We'd definitely recommend this bed shop to anyone looking for excellent customer service.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Zak the man

Zak, was a massive help today, talked us the process of finding our best bed for us. Huge thanks to him and his hospitality.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Popped in today to buy a new mattress

Popped in today to buy a new mattress, and was greeted with a friendly smile and a warm welcome by Atiqa.
Her knowledge was incredible, couldn’t not do enough and I would say went above and beyond to help with our search, she had time and patience, would highly recommend her and the service we received today.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Hereford store absolutely fantastic…

Hereford store absolutely fantastic service and a great variation of beds and frames shown to us.
Sandy was very professional and gave us time to discuss and explained everything we needed.
100% all the way. Thank you

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

We were looking for a mattress for our…

We were looking for a mattress for our new home. Caz took us around showing us the best ones to try for our preferences and was super helpful! We really enjoyed our visit and got a good deal with our mattress too. Thanks!

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

I was waiting for a response from…

I was waiting for a response from Customer Service for a while and not getting anywhere.
Finally managed to speak to Rabia in Customer Service and she sorted out replacement including delivery date immediately. Thanks Rabia.

July 23, 2026
Unprompted review

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