Dreams Reviews 

Great service at the Metro Centre store from Jane. Knowledgable and didn’t feel like we were being sold to. Free to make an informed choice.

We had an outstanding experience at Dreams King's Lynn. From the moment we walked in, Lucie made us feel welcome by offering us refreshments and taking the time to understand exactly what we were looking for.

She patiently guided us through the wide range of mattresses, explaining the differences between each one and helping us find the best option to suit our needs. At no point did we feel rushed or pressured, and her knowledge and professionalism made the whole experience enjoyable.

Lucie also took us through the payment process, clearly explaining every step, the finance options available, and the delivery choices to ensure our mattress would arrive safely.

A special thank you to Kieth as well, who was friendly, welcoming, and equally helpful throughout on our previous visit.

We've visited several Dreams stores, and it's fair to say that the customer service at Dreams King's Lynn has been the best by far. The team went above and beyond to make our experience a positive one, and we wouldn't hesitate to recommend them to anyone looking for a new mattress.

Emma at the Salisbury store was very helpful and attentive when we came in to choose a new mattress.

I was served by jasmin at the Blyth branch ,I was astounded at how good the service was in store ,I won’t buy anywhere else ,5 ⭐️ service ,was even offered a cuppa and biscuit and used the amazing sleep match ,thank you :)

We received an excellent and thorough service from Eve at the Tollgate store. She was patient and provided lots of useful information to help us find the best mattress for our needs.

Had Steve as our Salesman very friendly and did a good Job at finding our Mattress
Very pleased

Great customer service very friendly

Javid helped me get a great bed! Can't wait to try it.
Plenty of options presented to me and he's very friendly.
He should get promoted

Janette at Gateshead was brilliant with our son.

Jeanette from Gateshead store was brilliant: she was so helpful and kind and really took time to understand what we wanted and help us find it. Highly recommended

Amazing advice and service given from Ivona in Westdrayton branch, thankyou again

Called the Dreams customer service to fix an order. Adiba showed up on the other end of the call. She was incredibly intelligent, professional, patient, and proactive. She resolved all my issues efficiently and with a genuinely caring attitude that turned a frustrating experience into a positive one any customer could possibly dream of. Her dedication is a true asset to the Dreams team.
I couldn't be more grateful for her politeness and kindness.

BW.

Tobechi
Nottingham

Dan was mint

Amazing!, sleep match experience was amazing help to find the right mattress! Secret was amazing help!

We were looking for a new mattress but didn’t know what to look for. Rob was very helpful and knowledgeable. He put us on the machine and helped us try a few mattresses until we found the one we felt right for us.

Calvin gave great advise on how to pick our mattress. He explained everything clearly and answered all our questions.

The staff in the Mallard Road Bournemouth Dreams store were excellent. Kieran greeted us and offered us tea/coffee and listened carefully to what we were looking for, then showed us a range of mattresses for comparison and waited patiently while we tried them all. He explained the differences clearly and showed and told us all about the bed we had chosen from their website. We discussed the delivery and old items disposal options and the breakdown of all the costs. The whole experience was a pleasure throughout, and we would not hesitate to recommend them.

Thank you to Carl for all the help finding a mattress today. Super informative and helpful throughout the whole thing!

Had a great experience at Dreams today , the lady we were dealing with was so lovely and took her time with us as we had our toddler Evie with us so she was very good at keeping her company while we tried out the mattresses and filled out the paper work, very happy with our experience! 🫶🏻😊