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Dreams Reviews 

113,698
•
TrustScore 5 out of 5

4.8

Bed Shop
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Review summary

Created with AI, based on recent reviews

Considering 13,356 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, offering excellent advice without being pushy. People are very satisfied with the product quality, especially mattresses and beds, finding them comfortable and well-made. The delivery service is frequently highlighted as smooth, timely, and professional, with staff often assembling items and removing old ones. Overall service, from initial store visits to post-purchase support, is described as exceptional and attentive. However, some people mentioned occasional issues with delivery, including unexpected delays, difficulties changing dates, or drivers not providing prior notification.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Product

People report positive experiences with product, particularly mattresses and beds, often praising the quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the professionalism and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional and amazing service... See more

Quality

Consumers find quality to be positive, with many reviewers delighted with the quality of their purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a new mattress and adjustable bed, particularly one suited to a painful back issue. Our experience from the staff at Dreams Hull was exemplary. They helped identify from a large... See more

Rated 5 out of 5 stars

Jeff in the Omagh store was extremely helpful, courteous and informative in helping me select and purchase a mattress. Delivery was smooth and timely. Delivery team arrived as scheduled and remov... See more

Rated 5 out of 5 stars

Amazing service from the minute we walked in and right till the end, Karen was brilliant, funny and friendly. Thank you for exceptional service and now we are counting down the days until we receiv... See more

Rated 5 out of 5 stars

Fantastic service provided by Kelly in the Liverpool Edge Lane store. We’d been let down by another mattress delivery service and managed to get a mattress same day within store. Kelly couldn’t do eno... See more

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.8

Excellent

TrustScore 5 out of 5

114K reviews

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4.8

All reviews

(113,698)

13,173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

We had a great experience at Dreams…

We had a great experience at Dreams thanks to Dan. He was friendly, knowledgeable and took the time to understand exactly what we were looking for without any pressure to buy. He explained the different mattress options clearly, answered all of our questions and helped us choose the one that suited us best.

The whole process was relaxed, professional and enjoyable from start to finish. Excellent customer service and a real credit to Dreams. Thanks again, Dan!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Chester store,

Chester store,
Graeme was very helpful, knowledgeable and friendly, he spent a great deal of time with us to advise and help us choose the most suitable mattress. Highly recommend coming here.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

FARNBOROUGH STORE

FARNBOROUGH STORE. Glen might be the kindest, friendliest man on the planet. He also happens to sell beds. When we came in to the store we had no idea what we wanted, but he took us through the options, explained everything. Never patronising, just warm and inviting and helped us to make a decision that might change our lives with better sleep. Best experience ever.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Excellent service at Dreams in Eastleigh. Rob really looked after us and went through everything thoroughly. Would recommend.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Kam was great

Kam was great, showed us many options and helped us throughout the process of buying a new bed and mattress!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience

The staff were so friendly and helpful. The experience was really great and we found a mattress we love for a reasonable price! The 8 year guarantee was such a great deal! Very happy.

July 25, 2026
Unprompted review

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