Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Review summary
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Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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Kenny was great
Kenny was great, easy to speak to patient not straight into my face nice and polite took me through the mattress selector gave me time to try as many mattresses as I needed to make sure I got the right one gave me a pillow to test the mattress with making sure it was the right one for my sleep style. Took me through everything with bed and all the policies ect. Made sure I had water and offered me a tea or a coffee. Couldn’t recommend him highly enough.
August 31, 2026
There was a range of products to try to…
There was a range of products to try to see what was the best fit for us. As well as a variety of bed frames.
The staff were friendly and helpful
August 30, 2026
Staff member Kenny was very helpful…
Staff member Kenny was very helpful from the start when we entered the store .He showed us various bed and mattress options.
August 31, 2026
Great service bye steven
Great service bye steven. Ask if we liked tea coffee. Good advice on byeing a good bed and mattress.
August 31, 2026
Very good nice staff I love it
August 31, 2026
A genuine no pressure sale
A genuine no pressure sale, where we got to choose what we wanted with a really polite and courteous member of staff.
August 30, 2026
Great experience in Dreams Store
The sales person was super helpful and knowledgeable and was very patient. We did not feel pressured.
We tried to our order online the next day but via the website, full payment was requested despite having to wait 12 weeks to receive our order so we phoned the store to place our order and therefore was able to pay deposit only. We cannot comment on the bed frame or mattress that we ordered as it has not arrived yet
August 31, 2026
Harry is the best lad in the business
It was an honour to have Harry as our representative while we were looking for a new bed and bed frame for our apartment. He was very friendly and flexible with our needs and we were able to find a bed that was perfect for what we were looking for. Since it was our first time in the UK, he was very friendly and helpful and made my partner and I feel very comfortable and welcome. We had great conversations and he helped us with more than just finding the best bed for us. We will definitely come back for any of our future sleep related needs.
August 31, 2026
The sales rep was professional and…
The sales rep was professional and patient enough to listen to my children's exact specifications for what they each wanted. He went through various options and helped us choose the beds they each wanted.
August 30, 2026
Tempur matress dreams Ashton under lyne (Ryan)…
I was greated by Ryan a very friendly professional employee at dreams, he didn’t pressurise me at all and asked if I needed help or just wanted to browse I accepted his help and he asked if I would like to take a dream’s assessment to determine which mattress would best suit me. I accepted. After receiving my results. I think are correct after wanting a firm mattress the machine said firm was right for me.
Ryan didn’t start at showing me the most expensive option he showed me all of my options, and then I finally decided on a tempur matress. The process was very quick and nothing was a problem for Ryan he was very knowledgeable and offered me a drink. He is a very curtious and professional young man. The whole process was hassle free, easy and quick this is my 2 nd matress I have bought from Ashton under Lyne dream and I can’t wait for my delivery.
August 30, 2026
staff were very help full and could not…
staff were very help full and could not do a nuf for you
August 29, 2026
Unprompted review
Five star service - Aheema
A five star service provided by Aheema at the Bedford Interchange Retail Park store. Aheema was friendly, very helpful and attentive. Thank you
August 31, 2026
Jenny what a star
I had been looking on line for a new bed and I decided just to pop in and have a look .Then I met Jenny im sure that was her name such an asset to your company explaining everything that i needed to know about buying this bed and im fairly sure her knowledge and expertise is why I decided to buy it. So thank you Jenny 😊
August 27, 2026
Great buying experience.
We did the Dreams mattress testing which gave us a selection of mattresses to try. Mark the sales assistant was really helpful. It was a good buying experience.
August 30, 2026
Amir at Watford store was brilliant
We had seen some beds online but was not sure. We were greeted by Amir at Dreams in Watford; he was amazing from the start: he showed us the options of what we would have liked and gave us brilliant advice on the mattress. Highly recommend Amir if you are looking for excellent customer service and advice
August 31, 2026
Unprompted review
Carl was extremely helpful and I ended…
Carl was extremely helpful and I ended up buying exactly what I needed. All very quick, sociable and easy
August 30, 2026
Staff were very helpful and…
Staff were very helpful and knowledgeable. Friendly service and lots of choice in store.
August 31, 2026
Leanne served us and went above and…
Leanne served us and went above and beyond to get me and my partner our dream bed, frame and pillow! A* Service highly recommend
August 31, 2026
Unprompted review
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