Appreciated the hot drinks and kind service. Not quite convinced the “sleep match” told us anything we couldn’t work out for ourselves but Anne was very helpful. We were not rushed into making a decis... See more
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Great staff who helped us with every need with buying our first brand new mattress, even the offer of a brew while we sorted things outbwas very appreciated
From the moment we arrived we were greeted by the lovely Anne who understood our requirements ..she advised us to pick the headboard first then she would match the bed for us ..she was so helpful ..
As we entered the shop we was greated politely by Dawn and asked if she could help. We lay on a bed that detected what mattress would be best for us. Then the print out told us what mattress would be... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
- 01205332716
4.8
Excellent
456 reviews
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Overall great experience
Overall great experience, Saf was amazing really helpful talked us through all the options and allowed us time to make the right decision for us. The delivery and building of the bed was excellent. The gentleman that delivered the bed was really friendly courteous and efficient. Delivery was on time and communication was great. Would recommend.
May 30, 2026
Great products and very helpful staff!
May 30, 2026
Slept like a baby the first night
May 29, 2026
Great all round service
Helpful sales staff. Loved the fact I was shown beds at different price points. Not pushy and very helpful.
The delivery service and set up of my bed was also to a high standard.
May 16, 2026
Excellent service and delivered on…
Excellent service and delivered on time, the 2 guys that came were excellent
May 23, 2026
Great Customer Service
From choosing our mattress in the shop and smooth delivery Dreams were really great . Friendly staff who were professional and knowledgeable making for a pleasant experience.
May 15, 2026
Very helpful staff
Very helpful staff, no messing just a pleasure to shop in store. The service was second to none.
May 17, 2026
Unprompted review
Very easy to make the purchase and…
Very easy to make the purchase and organise delivery in store, delivery guys sent the extra mile to make sure the base was all set up properly..well done
May 9, 2026
Dreams staff are very experienced and very helpful.
Everyone at Dreams are helpful and informative. Our Sealy bed base and mattress are excellent and are very comfortable. Thank you.
May 8, 2026
I’m so happy with my new bed and…
I’m so happy with my new bed and mattress and the first class service I received from DREAMS! Thankyou!
May 3, 2026
brilliant from purchace to delivery…
brilliant from purchace to delivery everyone was fantastic would recommend to everyone quick mention to the guy who sold it he greatand the delivery men was brilliant
April 25, 2026
A dream of a review for you all including the delivery men.
The staff were very helpful and went out of their way to make sure that we enjoyed our day with you, Ann who looked after our needs was particularly helpful,no complaints at all.The bed is very comfortable as I am resting on it writing this thank you to all of your staff.Very impressed.
April 19, 2026
Went to 3 different companies and…
Went to 3 different companies and whilst the Tempur bed wasn't the cheapest with Dreams, their delivery was the quickest, we got pillows free and their customer service was the best. Would definitely buy from there again. Now enjoying the best sleep ever on our fabulous Tempur mattress.
April 18, 2026
We went on the "mattress Machine and we…
We went on the "mattress Machine and we were advised to buy the Tempu mattress. Well what a difference this has made to our sleep. My partners back has eased and do has my reflux
April 10, 2026
Very experienced staff
Very experienced staff. Delivered on time excellent service all through
April 11, 2026
From customer service polite and…Delivery
From customer service polite and helpful
To the delivery i found no fault the delivery guy was very polite and helpful. well done dreams keep it up
April 10, 2026
Excellent service
The mattress was delivered on time. The delivery men were extremely polite. They put shoes on over their shoes, even though I said it was OK, as we are in the middle of decorating the hall and stairs. They took it to the bedroom, as we had paid the extra for this.
All in all a very delightful experience.
April 8, 2026
Friendly and helpful staff and an…
Friendly and helpful staff and an excellent well priced product
April 4, 2026
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